Various AS-05 Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

🌟Diversity and Inclusion is important to us at VAC!

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

📢Ready to Apply? Here’s how to do it! 📢

1. Click on - apply online - at the bottom of the screen!

2. Give yourself the best chance to succeed! If you require any assistance, or for information on how to apply in an alternate format due to a disability, please contact the email address indicated in the "Contact information" section below prior to the closing date.

3. When you apply for this process, please keep in mind that most essential merit criteria (education, experience and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

4. Tips for responding to screening questions:
▶ When responding please clearly demonstrate HOW, WHEN, and WHERE each qualification was met and provide examples.
▶ Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
▶ Each example should include when the example took place, background of the situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

5. You will be asked to include your resume. Your resume may be used as a secondary source to validate the experience and education described in the screening questions, however you will not be solicited for incomplete or possible missing information.

Work environment

EVERYONE IS WELCOME: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The immediate need is to staff one indeterminate, English essential, project manager position and one term (1 year), English essential, user experience analyst position. The intent of the process is to create a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, workplace arrangements, language requirements and/or security clearance levels in Charlottetown, PE. Other Veterans Affairs Canada offices across Canada may be staffed on a case by case basis using this pool.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Stream 1: User Experience (UX)/User Interface (UI) Designer (AS-05)
Stream 2: Team Leader (AS-05)
Stream 3: Senior Operations Advisor and similar positions (AS-05)

ED1 - Graduation with a degree or diploma from a recognized post-secondary institution or an acceptable combination of education, training and experience, as defined below.

Acceptable combination of education, training and experience is defined as a secondary school diploma combined with depth and breadth of experience normally associated with the performance of duties on a regular basis for a period of approximately three (3) years** in one or more of the experiences listed below in the Experience Section (all 3 streams).

**A shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

Degree equivalency

Experience (All 3 Streams):

EX1 - Experience managing multiple complex activities, files, projects or priorities under tight deadlines and with competing demands.

EX2 - Experience developing and maintaining effective and collaborative relationships with internal and external stakeholders.

EX3 - Experience preparing and presenting recommendations (including, but not limited to, developing planning documents, background papers, presentations and briefing materials) to various audiences, including Management.

Stream 1 Only:
EX4 - Experience in leading user experience research, analyzing and interpreting results, and applying them to mock-ups and prototypes.

Stream 2 Only:
EX5 - Experience in managing human resources, such as managing staff performance, developing training and learning plans, establishing goals and objectives.

Competencies:
COMP1 - Strategic Thinking and Analysis*
COMP2 - Promote Innovation and Guide Change*

Abilities:
AB1 - Oral Communication
AB2 - Written Communication*

Personal Suitabilities:
PS1 - Initiative
PS2 - Effective Interpersonal Relationships

Please Note: * these qualifications will be assessed on the application.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AEX1 - Experience as a member of the Canadian Armed Forces
AEX2 - Courses in human centered design principles or user experience design and research
AEX3 - Recent experience working with analytics or other forms of data to synthesize information for reporting or monitoring
AEX4 - Recent experience using an Agile methodology or iterative methods.
AEX5 - Experience in project management
AEX6 - Experience in research methodologies, performance measurement or program evaluation preferably in a health-related field
AEX7 - Recent experience working in statistics for data analysis

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (BBB/BBB) (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Requirements:
Veterans Affairs Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, only qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Operational Requirements:
Willingness to work overtime on short notice.
Willingness to travel and work in other locations for short periods of time.
Willingness to carry a cell/smart phone.

Conditions of employment

Reliability Status or Secret Security Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates may be asked to provide proof of Canadian Citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks may be sought.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Candidates must meet the essential qualifications to be appointed to a position.

You must pass each essential qualification to be found qualified.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only), if found necessary, in order to adequately assess the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Indeterminate employees at the same group and level or equivalent may be considered for deployment.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

A new Public Service Commission unsupervised language test of reading comprehension and written expression for Levels B or C may be used to assess candidates second language evaluation as part of this process. Link to further information: https://www.canada.ca/en/public-service-commission/corporate/about-us/letters-heads-human-resources/new-psc-unsupervised-test-written-expression-level-b-c-20-10.html

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.