Team Leader, Complaints Review

Update: Closing date is extended to September 21, 2022.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons requiring accommodation preventing them from applying on-line should contact the contact person identified below prior to the closing date. Otherwise, your job application should be submitted through the Public Service Resourcing System.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

► INSTRUCTIONS TO FOLLOW

A complete application must be submitted, consisting of a résumé and screening questions which clearly demonstrates how candidates meet the education and experience factors listed under the essential qualifications, as well as any of the asset qualifications that may apply.

The following information is required for each experience criterion:
1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration (including dates) for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.

***Your ability to communicate in writing may be assessed throughout your application.***

***Please answer the screening questions with complete sentences and avoid the use of bullets or telegraphic style.***

The screening questions will be used as the primary tool in the screening process and the résumé will be used to substantiate the information provided.

Applications that do not clearly demonstrate how the screening criteria are met WILL be eliminated from consideration.

Work environment

Join our small but mighty team!

The Office of the Federal Ombudsman for Victims of Crime (OFOVC) works to empower victims of crime, and to ensure that the federal government meets its commitments to victims of crime.

We are currently looking for a bilingual Team Lead to head the complaints review team. This team helps victims by answering their questions about victims’ rights under federal law and responding to issues and complaints directly from victims about federal government departments, agencies, laws or policies. Other responsibilities include drafting recommendations to federal government departments, reporting on client cases, as well as implementing a new case management tool.

If you would like to help promote our mandate and ensure victims’ rights are upheld and respected this opportunity is for you!

Intent of the process

The immediate need is to staff one (1) bilingual imperative CBC/CBC position on an indeterminate basis.

A partially or fully assessed pool may be established to staff similar positions within the Department of Justice with various tenures, various linguistic profiles (bilingual imperative only), various operational requirements and/or various conditions of employment.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1 - A diploma from a recognized post-secondary institution OR an acceptable combination of education, training, and/or experience relevant to the position.

Degree equivalency

EXPERIENCE
EX1 - Significant* experience in analyzing information and providing strategic recommendations to senior management** on matters of regulatory or legislative compliance.
EX2 - Experience establishing and maintaining relationships with internal or external stakeholders;
EX3 - Experience managing projects, including establishing timelines, meeting deliverables, and tracking progress.

* Significant experience is defined as experience gained through the full time performance of duties for a period of approximately 3 years.
** Senior management is defined as the Director level (EX-01) and above or executives in private or public sector organizations external to the Federal Public Service.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENTS
OP1 - Willingness and ability to occasionally travel to attend meetings or conferences.
OP2 - Willingness and ability to work overtime, occasionally and on short notice

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE
K1 - Knowledge of the mandate of the Office of the Ombudsman for Victims of Crime.
K3 - Knowledge of Government of Canada legislation as it applies to victims.
K2 - Knowledge of the available victims supports and services across Canada.

COMPETENCIES
COMP1 - Demonstrating integrity and respect.
COMP2 - Thinking things through.
COMP3 - Working effectively with others.
COMP4 - Showing initiative and being action-oriented.

ABILITIES
A1 - Ability to communicate orally.
A2 - Ability to communicate in writing.
A3 - Ability to work under pressure.
A4 - Ability to supervise a team.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
AED1 - Graduation with a degree from a recognized post-secondary institution with a specialization a field relevant to the position being staffed such criminology, social sciences and humanities, social work.

Degree equivalency

EXPERIENCE
AEX1 - Experience working with vulnerable population such as victims of crime.
AEX2 - Experience working with the criminal justice system.
AEX3 - Experience working in victim services.
AEX4 - Experience working in the field of social work.
AEX5 - Experience in human resource management.
AEX6 - Experience drafting briefing materials for senior management***.

***Senior management is defined as the Director General level (EX-03) and above or senior executives in private or public sector organizations external to the Federal Public Service.

ORGANIZATIONAL NEEDS
The Department of Justice believes that to be able to effectively serve the public, its workforce needs to reflect the diversity of the Canadian population. Diversity is a great source of strength in driving Canada’s Legal Team in ensuring that Canada’s justice system is as fair, accessible and efficient as possible. The Department is committed to a representative workforce that represents the Canadian public we serve. If you are a woman, an Indigenous person, a person with a disability or a member of a racialized group* and are interested in bringing in different perspectives and insights we encourage you to self-declare in this staffing process. This self-declaration information can be factored into departmental strategies and selection decisions to address our commitment to eliminate gaps for these groups.

* Please note that this group is currently designated as members of visible minorities in the Employment Equity Act and the self-declaration form.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Other qualifications may be taken into consideration in the selection decision.

Candidates may be required to meet the asset qualifications, operational requirements, or organizational needs, depending on the requirements of the specific position being staffed.

Communication for this process will be sent via e-mail. It is the responsibility of the candidate to ensure that a current and valid e-mail address is provided and updated accordingly and that it accepts messages from unknown senders.

We encourage candidates to provide a second e-mail address in their application.

Candidates will be required to submit their proof of education documents at the time of assessment. If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognize credential assessment service.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.