Various PM-03/AS-03 ($65,547 to $70,622) Opportunities Available!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Complete the online application in a few easy steps! The application requires responses to a few yes/no questions and attaching your résumé, and shouldn’t take longer than 20 minutes to complete!

We want you to succeed! Our objective is to identify qualified candidates by fairly assessing their abilities. Assessment accommodations are intended to remove obstacles without altering the criteria being assessed so that all candidates can showcase their capabilities. Please let us know if you require assessment accommodations, including assistance with the application process. Additional information on the assessment formats (for example: exam, interview) will be provided at each assessment stage.

If you need assistance or have questions at any stage, contact Collaborative Staffing at .

Duties

TEAM MANAGER, CONTACT CENTRE
Management of a team of Contact Centre Information Officers who field client calls and queries related to the department’s policies, programs, services and activities. Team Managers are responsible for monitoring and managing the performance of staff and operations to ensure that service standards are met.
EXECUTIVE ASSISTANT
Executive Assistants are responsible for managing the Director General’s schedule and calendar, managing the flow of documentation, and facilitating the management of office operations. Executive Assistants must maintain a good understanding of the Farm Income Programs Directorate (FIPD) programs, policies and practices to determine the proper handling of incoming correspondence and requests.
PROJECT OFFICER
Project Officers support working groups and committees by chairing committees, documenting minutes, and following up to keep project deliverables on-track. Project Officers also complete project management activities such as developing project plans, timelines, status updates and manage issue resolution processes.
REQUIREMENTS ANALYST
Requirements Analysts maintain contacts with representatives of other departments, levels of government, industry, public sector organizations and associations. Requirements Analysts also consult with clients on a regular basis to anticipate evolving requirements and work in collaboration with team members to provide subject matter expertise to various business working groups.
TECHNICAL COMMUNICATIONS OFFICER
Technical Communications Officers develop clear and concise program publications, technical communications templates, website content, speaking notes, letters and other communication products that accurately reflect program policy.
PROGRAM POLICY ANALYST
Program Policy Analysts research, review, analyze and resolve administrative policy issues related to business risk management programs and participate in project management teams providing subject matter expertise. They also prepare responses to ministerial and administrative correspondence, develop briefing materials for senior management, and provide support with federal-provincial-territorial relations.
PLANNING OFFICER
Planning Officers provide advice and support to Directors and Managers conducting staffing processes and/or coordinate directorate-wide staffing processes. Planning Officers also liaise with various HR disciplines as required and develop reports for workforce management and HR planning purposes. They also provide analysis on a variety of issues and coordinate corporate training and contracts as required.
TEAM MANAGER - INFORMATION MANAGEMENT
The Information Management Team oversees Access to Information and Privacy (ATIP) activities, performs database quality assurance, and manages the review, maintenance, distribution, retrieval, archival, and disposal of client and administration information materials in the document lifecycle.
TEAM MANAGER – DATA INTEGRITY
The Data Integrity Team oversees the receipt of program applications, fees and correspondence, provides advice, service and support to Directorate on issues, options and requirements related to client information.

Work environment

As one of Canada's Best Diversity Employers, we strive to create an environment where diversity, accessibility and inclusion are at the forefront. We believe our Organization is most effective when it reflects the Canadian populations it serves and values the unique talents and experiences of all employees. We also have various Diversity Networks, dedicated to ensuring that we continue to grow as an inclusive and respectful workplace. Regardless of whether you are a member of the diversity groups, all employees are welcomed to join the networks and participate in their activities and events. Visit our Diversity Networks webpage for more information: https://agriculture.canada.ca/en/about-our-department/careers/diversity-and-inclusiveness-networks.

We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from management teams who encourage training and career development.

Intent of the process

Farm Income Programs Directorate (FIPD) is always looking for dynamic and dedicated individuals to be part of our growing team that administers farm programs to Canadian Agricultural Producers! This selection process will be used to fill immediate and future Full-time permanent and temporary vacancies located in Winnipeg, Manitoba. The duties of the positions we are looking to staff are detailed in the "Duties" section. There is a possibility that other positions will be staffed using this process.

We have an immediate need to fill the following positions:
- Team Manager, Contact Centre (bilingual)
- Technical Communications Officer
- Program Policy Analyst

Positions to be filled: 3

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (BBB/BBB, CBC/CBC)

Information on language requirements

✔Successful completion of secondary school (high school) or an *acceptable combination of education, training and/or experience.

*An acceptable combination will be determined through having previous work experience or training in a field related to the position being staffed.

Degree equivalency

The following competencies are also required for these positions and you will be assessed for them at a later date:
✔Client focus
✔Demonstrating integrity and respect
✔Working effectively with others
✔Thinking things through
✔Written communication
✔Oral communication
✔Showing Initiative and being action oriented

✔Ability to interpret and apply policies and/or procedures.
✔Ability to perform work in a computerized environment. This can include the use of word processing, email, spreadsheets, databases, web applications and/or publishing software.

The following may be applied / assessed at a later date (may be needed for the job)

The following qualifications are not required for all positions, but may help us select candidates for specific needs. You will be asked to provide information on whether you meet these qualifications at a later date.

✔Experience working in a call centre environment.
✔Experience delivering programs or services to clients and clarifying and/or interpreting information.
✔Experience supervising staff or leading a team, including assigning work, goal setting, and monitoring performance.
✔Experience working on projects, including planning and coordinating project deliverables, either as a lead or contributing member.
✔Experience providing analysis, advice, guidance and support to key decision makers on HR issues in the areas of staffing and resourcing.
✔Experience providing a range of administrative support services in the office of a senior manager, such as schedule management, coordinating phone calls, speaking with clients, booking travel, budget management, collecting/coordinating/disseminating information and/or other tasks.
✔Experience producing written communications such as meeting minutes, summaries, or issue papers for varied audiences.
✔Experience summarizing complex information into simpler forms, such as reports, communication material, emails, etc.
✔Experience producing technical documents, such as forms, guides and handbooks.
✔Experience in producing and interpreting various reports for key decision makers.
✔Experience working with programs supporting the agriculture and agri-food industry.
✔Experience analyzing information, providing interpretation or processing applications for Agriculture and Agri-Food Canada's AgriStability and AgriInvest programs.
✔Experience in gathering, documenting and analyzing business requirements.
✔Experience researching, analyzing issues/information and providing solutions based on the interpretation of policies, procedures or legislation.
✔Experience consulting or collaborating with various stakeholders such as clients, partners, or government.
✔Experience managing activities related to the Access to Information and Privacy (ATIP) Acts and on Information Management Policies and Directives.

Agriculture and Agri-food Canada is committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We strongly encourage candidates to self-declare if they belong to an Employment Equity designated group as selection may be limited to candidates belonging to one or more of the groups. In the Programs Branch, we have specific needs to increase representation of Persons with Disabilities.

Information on employment equity

Conditions of employment

Reliability Status security clearance - or Secret Status security clearance

Other information

WHAT TO EXPECT WHEN YOU APPLY

► Step1: Apply Online
The online application will require you to answer yes or no screening questions and upload your résumé. This step should only take about 20 minutes to complete!

► Step 2: Online Competency Assessment
Candidates will be asked to complete an online standardized test.

►Step 3: Written Assessment
If you successfully complete step 2 of the process, you will be invited to answer a series of questions assessing competencies. These questions will be provided to you by e-mail.

►Step 4: Virtual Interview
Successful candidates will be invited to attend a virtual interview where we will be assessing further competencies and abilities.

►Step 5: Second language evaluation (SLE) tests will be administered for candidates interested in bilingual opportunities who don't already have valid SLE results.

►Step 6: To conclude the assessment, you may be asked to provide references and additional information regarding other qualifications.

Applications submitted by email will not be accepted. You must apply through the "Apply online" link below. Should you have any questions about the application process, feel free to contact us at the contact information listed below.

Communication throughout this process will be done by e-mail and/or via your Public Service jobs account. Please ensure that your e-mail address is valid and accepts messages from unknown users. It is your responsibility to regularly check your e-mail and jobs account for communications regarding this selection process. Should we contact you and you fail to reply within the designated time frames, your application will not be given any further consideration.

Persons are entitled to participate in the process in the official language of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.