Non-Insured Health Benefits Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

All job applications must be submitted through the jobs.gc.ca site.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes(including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

By joining our team, you will have opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks.

Duties

Do you like a challenge when you come to work? If so, the position of a Benefits Analyst could be the perfect opportunity for you. You will receive a high volume of incoming calls from our clients and stakeholders in a fast paced call centre environment. Due to the high volume of requests you will learn how to prioritize. You will be responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

Intent of the process

A pool of qualified or partially assessed candidates may be established and may be used to staff similar positions at this group and level with various language requirements, various security requirements, various conditions of employment, various tenures (acting, assignment/secondment, deployment, term and/or indeterminate), and in various locations within Indigenous Services Canada, Saskatchewan Region.

Depending on the needs of the organization, a random selection may be used at any time during the inventory process to establish which applicants from the inventory will be assessed.

Re-evaluation period: If you submitted an application and/or underwent assessment and were found not qualified, you may resubmit an application to be considered after a 6 month waiting period, from the time when the last application or assessment was completed.

A notice that your application is about to expire will be posted to the My jobs menu of your account 7 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of Secondary School or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience:
• Experience handling client inquiries
• Experience researching information and resolving problems with a client service focus
• Experience in using one or more of the following: word processing software, spreadsheet applications, on line data retrieval applications

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Competencies:
• Aboriginal Cultural Competency
• Communication (oral)
• Communication (written)
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
• Experience working effectively with First Nations, Inuit, or Métis
• Experience in determining eligibility and processing benefit requests
• Experience working in a call centre or providing front line customer service

Organizational Needs:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration). Indigenous/Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Form (AAAF). If applied, preference will be given to Aboriginal (Indigenous) peoples only

Conditions of employment

Condition(s) of Employment:
• Reliability Security Clearance
• Willingness and ability to work over-time, sometimes on short notice

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online