Manager, Consumer Tools

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

How to Apply:

Please do not submit a covering letter. Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience.

In order to be considered, your responses to the screening questions must clearly explain how you meet the essential education and experience requirements otherwise you will not be screened into the next phase of the process. Candidates will not be contacted to seek missing or incomplete information. Provide specific and concrete examples of your work history as it relates to each essential experience requirement and any applicable assets. Really focus on what you did! Your résumé will be used to validate your examples.

Duties

Are you passionate about helping people improve their financial literacy? Do you thrive in environments that value creativity, brainstorming, implementing ideas and being at the forefront of positive changes to help Canadians? Do you have strong leadership skills and the ability to consistently deliver results? Then come and joint us at the Financial Consumer Agency of Canada!

The Financial Consumer Agency of Canada’s (FCAC’s) mandate is to protect Canadian financial consumers and strengthen financial literacy. The FCAC has established a new Consumer Tools Unit within the Behavioural Finance Lab of the Research, Policy and Education Branch, and is seeking a manager at the RE-06 level to spearhead the unit and lead new and exciting digital projects. This new position reports to the Director, Behavioural Finance Lab and supervises a multi-disciplinary team of professionals (approximately five direct reports).

The Consumer Tools Manager provides leadership, management and technical support for the design, development, testing, introduction and maintenance of direct-to-consumer tools to:

• Promote financial literacy and help consumers build financial resilience in an increasingly digital world;
• Strengthen financial consumers’ knowledge, skills and confidence in financial matters, and their understanding of their financial rights and responsibilities to help them make responsible decisions; and
• Advance evidence-based practices and innovation related to financial tools and calculators to refresh and expand on the FCAC’s existing suite of financial tools.

Work environment

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalences noted above and we offer the same pension as the core public administration. In addition, as a FCAC employee, you will benefit from:
• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid work place with options for telework* and flexible work schedules to support work-life balance;
• a diverse and engaged team where differences make us stronger; and
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

*The designated workplace for this position is located in downtown Ottawa, Ontario. However, requests to telework from other parts of Canada will be considered. We welcome talent country-wide!

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff 1 position on an indeterminate basis.

Preference may be given to applicants who are members of one or more of the following employment equity groups: Aboriginal peoples, persons with disabilities and members of a visible minority group.

Indeterminate employees at the same group and level or equivalent may be considered for a deployment.

Volume management strategies may be used at any time during this selection process.

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar positions with various linguistic profiles and requirements, security profiles and tenures. Should a candidate not fully meet the essential criteria of a position at the RE-06 group/level, they could be considered for appointment to a similar position at the RE-05 or RE-04 group/level.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED: A degree from a post-secondary institution specializing in computer science, information technology, business, data analytics, psychology, social sciences, or another specialization relevant to the position to be staffed OR an acceptable combination of education, experience and/or training.

Degree equivalency

E1. Recent** experience developing digital tools or applications.
E2. Recent** and significant*** experience leading projects with multidisciplinary teams.
E3. Experience in providing strategic advice and recommendations to senior management.
E4. Significant*** experience developing and maintaining strategic relationships with multiple stakeholders*.
E5. Recent** experience in the management of human and financial resources****.

*Stakeholders are defined as but not limited to: industry partners, internal or external clients, industries and other departments or agencies (private or public).

**Recent experience is defined as experience acquired over the last two (2) years.

**** Management of Human Resources: Candidates must clearly demonstrate that they have managed and supervised employees, established work plans and performance objectives and assessed performance.

***Significant experience will be evaluated in terms of depth and breadth of activities, complexity and diversity of work performed, and level of autonomy in dealing with these issues normally associated with having performed the duties over the course of approximately 2 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EA1. Experience with developing innovative digital tools related to the financial services sector or the financial consumer space (e.g. budgeting, savings, debt management, etc.).

EA2. Experience in UX or UI design.

EA3. Experience in user/usability testing;

EA4. Experience in applying behavioural science principles to project development/design;

EA5. Experience in applying design thinking principles to project development/design.

EA6. Knowledge of relevant Government of Canada policies such as the Standard on Optimizing Websites and Applications for Mobile Devices, Technical Specifications for the Web and Mobile Presence, Standard on Web Usability, and Policy on Communications and Federal Identity.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

K1. Knowledge of trends and emerging issues related to financial literacy or financial services, and their implications for FCAC’s role.

K2. Knowledge of the design, development and evaluation of digital applications designed to support financial consumers.

C1: Create vision and strategy;
C2: Mobilize people;
C3: Uphold integrity and respect;
C4: Collaborate with partners and stakeholders;
C5: Promote innovation and guide change; and,
C6: Achieve results.

A1: Ability to communicate effectively in writing
A2: Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: Aboriginal peoples; visible minorities; persons with disabilities.

OR1: Willingness and availability to work overtime; and,
OP2: Willingness and availability to travel.

Conditions of employment

Reliability Status security clearance

All employees of the Financial Consumer Agency of Canada (FCAC) are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Various assessment tools may be used in this selection process. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service and asked separate agencies to implement policies mirroring the requirements announced for the rest of the public service.

As per the new FCAC Policy on COVID-19 Vaccination, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and tenures. Should a candidate not fully meet the essential criteria of a position at the RE-06 group/level, they could be considered for appointment to a similar position at the RE-05 group/level.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.