Manager and Senior Technical Advisor - Cyber Security & Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.
You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

The Department: Shared Services Canada
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Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations. At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

This process may be used to staff similar positions within Shared Services Canada in various locations across Canada. Other government departments may use this staffing process to appoint a candidate to its organization in a similar position.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
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• ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Notes on education:
- Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
- Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Degree equivalency

Experience - EX1, EX2 AND EX3 are essential for both positions.
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• EX1. Significant* experience leading and/or contributing to complex*** Information Management/Information Technology (IM/IT) initiatives and objectives related to information technology security, information assurance and/or security operations.
• EX2. Recent** experience in the management of human and/or financial resources.
• EX3. Recent** and significant* experience in analyzing information, providing strategic advice and recommendations to senior management**** on complex*** issues.

Experience - EX4 is essential for Manager positions only.
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• EX4. Significant* and recent** experience managing and/or leading multi-disciplinary teams in Cyber Security and/or IM/IT Operational environments.

Experience definitions:
*Significant means three (3) or more years of combined experience.
**Recent means in the last five (5) years.
***Complex means initiatives, objectives, and/or issues that includes at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, having a major impact on your organization.
****Senior management is defined as Director level / Department head and above.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset - Education
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○ Bachelor, Masters, or PHD degree in a discipline related to the field of IT.

Degree equivalency

Asset - Occupational Certification
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○ A1. (ITIL) Information Technology Infrastructure Library Certification (v3).
○ A2. (CISSP) Certified Information Systems Security Professional.
○ A3. (GIAC) Global Information Assurance Certification in one of the specializations under the Security Administration category as issued by SANS.
○ A4. (CSE) Successful completion of any Communications Security Establishment IT Security Learning Centre Programs of Study.
○ A5. (OSCP / OSCE) Offensive Security Certified Professional and/or Offensive Security Certified Expert.
○ A6. (TOGAF) The Open Group Architecture Forum Certification.
○ A7. (PMP) Project Management Professional or Prince Certification.
○ A8. Cloud Storage Certifications (AWS, CCNA, CCNP, or MCSE).
○ A9. (CISM) Certified Information Security Manager.
○ A10. (CISA) Certified Information Systems Auditor.

Asset - Experience
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○ AE1. Experience supporting security services such as Firewalls, Intrusion Detection, Security Information and Event Management (SIEM), Anti-Virus, Anti-Malware, Data Loss prevention, Network Security, Vulnerability Assessment and Directory Services, Penetration Testing, or other related Cyber/IT security services.
○ AE2. Experience in managing IT Vulnerability Assessment & Compliance Management function incorporating vulnerability scanning, analysis, prioritization, compliance oversight.
○ AE3. Experience in the development and implementation of IT security policies, procedures, and standards based on Government of Canada (GC) or National Institute of Standards and Technology (NIST), best practices, and compliance requirements.
○ AE4. Experience in the design, implementation and support of an enterprise security solution.
○ AE5. Experience in analyzing information and reports in the Cyber and IT Security Domain.
○ AE6. Experience in implementing, supporting or testing IT security solutions within multi-zoned data center environments.
○ AE7. Experience in IT Security Assessment and Authorization following ITSG-33 framework and/or Harmonized Threat and Risk Assessment methodology.
○ AE8. Experience conducting IT Privacy Impact Assessments.
○ AE9. Experience in IT security incident management.
○ AE10. Experience in contributing to the development and management of an IT security program, including: security awareness, policies, standards, procedures, processes, monitoring, risk management, and activities surrounding the Certification and Accreditation of IT infrastructure.
○ AE11. Experience in managing Government of Canada Privacy Assessment function/team in accordance with the Access to Information and Privacy (ATIP) Act
○ AE12. Experience leading a team providing Cyber Security services in areas such as perimeter security and secure remote access management.
○ AE13. Experience in assessing and developing initiatives to strategically improve IM/IT security services.
○ AE14. Experience working with centralized Multi-Factor Authentication (MFA) services to support strengthening the authentication process to sensitive Government of Canada (GC) IT infrastructure services.
○ AE15. Experience leading complex IM/IT Security Projects.
○ AE16. Experience in developing security key performance indicators and reporting dashboards.
○ AE17. Experience implementing Cloud based authentication solutions.
○ AE18. Experience supporting Red Team and/or Blue Team activities.
○ AE19. Experience managing Cyber Threat Intelligence services such as Threat Detection and Response, Attack Surface Management, Threat Intelligence, Threat Hunting or Data Protection in support of IT Governance.
○ AE20. Experience in developing and maintaining good working relationships with internal and external stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual positions (Bilingual Imperative BBB/BBB & CBC/CBC) or English Essential positions
As part of SSC’s Official Languages Strategy, supervisory positions in bilingual regions are designated CBC/CBC.

Information on language requirements

Knowledge
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• K1. Recent* knowledge of current trends and best practices, issues and challenges facing the public and the private sector in the fields of IM/IT as it pertains to two or more of the following: information security technology concepts, information assurance and/or security operations.
• K2. Recent* knowledge of current IM/IT security policies and procedures and how they relate to Cyber Security and/or IM/IT security operations.
• K3. Recent* Knowledge of Project Management Frameworks, Standards and Best practices as it relates to IM/IT and Cyber Security

Knowledge definitions:
*Here, recent means in the last three (3) years.

Competencies - C1, C2, C3, C4 and C5 are essential for both positions.
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• C1. Analytical thinking
• C2. Teamwork
• C3. Values and Ethics
• C4. Client Focus
• C5. Communication

Competencies - C6 is essential for Manager positions only.
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• C6. Team Leadership

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs
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- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

Conditions of Employment
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• Various security requirements: Top Secret clearance, Secret clearance or Reliability status
Note: The level of security required will vary according to the position to be staffed.

• All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

More Information on Vaccination
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On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.
As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.


More Information on Self-Declaring
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You can self-declare if you are a member of one or more of these 4 designated employment equity groups: women, Indigenous (Aboriginal) peoples, persons with disabilities and members of visible minorities, as identified by the Employment Equity Act.

Why self-declare:
• It gives employment equity group members access to tailored programs, mentorships and networks
• It helps build a public service that represents Canada’s diversity
• It allows the public service to identify and eliminate barriers to hiring members of employment equity groups, by measuring their success rates at each step of the hiring process

📢 How to self-declare : If you belong to an employment equity group, you can self-declare when you apply for a job through GC Jobs by completing the Employment Equity section under Requirements

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WHEN YOU APPLY - Focus on screening questions and on your résumé.
Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and your education.

↪ Be specific about roles you've occupied and/or projects you’ve worked on.
↪ If you've had roles related to this position, tell us about it.
↪ Your evaluation will begin the moment you apply to the process.
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Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.