IT Manager

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Work environment

𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

Intent of the process

The immediate intention of this selection process is to fill five (5) indeterminate positions in Gatineau, QC / Ottawa, ON within Public Services and Procurement Canada, Digital Services Branch.

A partially assessed pool* may be established through this process to staff identical or similar positions with various language requirements and various security requirements, within Public Services and Procurement Canada.

* Partially qualified simply means that the candidates will be deemed qualified except for the linguistic and security profiles which will be evaluated at a later date should the candidate be considered for an appointment.

Note that a telework agreement could be granted, however this is a temporary agreement. This could be modified or revoked at any time. Employees may be required to physically go to the workplace.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘𝗦
EXP1 – Significant* and recent** experience in managing IM/IT projects, or IM/IT service delivery, or a combination of projects and service delivery;
EXP2 – Recent** experience working collaboratively within a team on IM/IT projects or initiatives;
EXP3 – Significant* and recent** experience presenting recommendations on risks and strategies to Senior Management***;
EXP4 –Recent** experience in managing human resources**** and financial resources*****;
EXP5 - Significant* experience developing and managing relationships with clients, partners, or stakeholders in order to resolve complex****** issues or implement complex****** business IM/IT solutions.

Definitions
* Significant experience: Is defined as experience associated with having performed a broad range of related and complex activities which could normally be acquired over a period of approximately two years.
** Recent experience: Is defined as the experience acquired within the last five years.

*** Senior management indicates Director level (IT-05/EX-01 or equivalent) or above.

**** Human Resources Management: Applicants must clearly demonstrate that they have managed human resources. Some examples of managing human resources may include but not limited to: assigning work, managing performance, developing resourcing plans, determining needs and approving training, etc.

***** Financial Management: Some examples of managing financial resources may include but not limited to: full or partial delegation for a budget, forecasting, planning, budget allocation, reporting, contract management, expenditure tracking etc.

****** Complex is defined as having two or more of the following characteristics: multidimensional, affecting many partners or stakeholders, precedent setting, or having a major impact on IM/IT services or products.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

𝗖𝗢𝗠𝗣𝗘𝗧𝗘𝗡𝗖𝗜𝗘𝗦
C1 – Demonstrating Integrity and Respect
C2 – Working effectively with others
C3 – Showing initiative and being action-oriented
C4 – Thinking Things Through
C5 – PSPC Client Service - Level 2

𝗔𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
A1 – Ability to communicate effectively orally
A2 – Ability to communicate effectively in writing
A3 – Ability to manage multiple priorities under strict deadlines
A4 – Ability to promote innovation and guide change

The following may be applied / assessed at a later date (may be needed for the job)

𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡
AED1 – Professional training or certification in a relevant IM/IT discipline, such as:
• Agile/DevOps (AgileSHIFT, Git, Docker, etc)
• Project management certification (PMP, PRINCE2, Practitioner, etc)
• Business analysis (CBAP, etc)
• ITIL certification
• Enterprise architecture (TOGAF, Zachman, SABSA, etc)
• Data management (CIMP, CDMP, etc)
• IT security & cyber security (CISSP, CISM, CRISC, etc.)

Degree equivalency

𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘𝗦
AEXP1 – Experience leading activities in IT Security Operations and/or IT Security Testing;
AEXP2 – Experience integrating cybersecurity services with Shared Services Canada, the Communications Security Establishment, and the Treasury Board of Canada Secretariat;
AEXP3 – Experience leading technical IT security assessment of business applications including the development of Security Reports and Management Action Plans in collaboration with IT System owners;
AEXP4 – Experience managing an IM/IT service desk;
AEXP5 – Experience in an IT operational service line;
AEXP6 – Experience developing and/or supporting an enterprise-level network environment and/or application deployment, such as PeopleSoft, SAP, Open Text Content Server, Microsoft SharePoint, and Microsoft Dynamics;
AEXP7 – Experience leading application maintenance or development initiatives;
AEXP8 – Experience developing and/or managing IM/IT policies, plans, governance, or service level agreements;
AEXP9 – Experience analyzing business or functional requirements for IM/IT projects or services or developing IM/IT solutions to meet business needs;
AEXP10 – Experience supporting IM/IT or IT-enabled projects using recognized project management methodologies;
AEXP11 – Experience establishing and maintaining collaborative working relations with internal and external stakeholders;
AEXP12 – Experience in information management, e.g. the development of information management plans, collaboration sites, electronic records management schemes, etc…;
AEXP13 – Experience in the development and approval of enterprise IM/IT roadmaps or architecture artifacts.

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦
OR1 – Willingness and ability to work overtime, sometimes on short notice.
OR2 – Willingness and ability to work flexible hours
OR3 – Willingness and ability to travel

Conditions of employment

Various security requirement

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

GUIDELINES ON HOW TO COMPLETE YOUR APPLICATION

Your resume may be used to validate information, but will not be considered as the primary source. Your application should not redirect to information provided in your resume.

Screening questions will be used to evaluate how you meet the following essential criteria: education and experience.

If you do not clearly demonstrate how you meet all essential criteria, your application will be rejected. Your application may also be rejected if it has incomplete information. We will not contact you to request information that is missing from your application.

Depending of the number of applications received, a selection of candidates based on assets may be used in the determination of those to be given further consideration in the assessment process.

PROOF OF EDUCATION

Candidates invited for further assessment will be required to provide proof of their education credentials in the form of a diploma or official transcript (original documents only). Candidates with foreign credentials will be asked to provide proof of Canadian Equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

ASSESSMENT

Any assessment method that is considered appropriate to determine whether a person meets the qualifications may be used in no specific order, such as but not limited to, written exam, interviews, and reference checks.

Reference checks will be conducted. Candidates should be prepared to provide the names and coordinates of their referees. Some or all of these individuals may be contacted. Referees must have an in-depth knowledge of your work, and must be able to answer specific questions pertaining to your achievements and qualifications as provided in your application, or at any point during the assessment phase. The Assessment Committee reserves the right to contact references other than the ones submitted by the candidates, if necessary, in order to make a suitable assessment of the candidates.

Persons are entitled to participate in the selection process in the official language of their choice.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may be construed as a withdrawal from this process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.