Information Management Specialist / Team Leader, Client Service **AMENDMENT**

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

**AMENDMENT** to the conditions of employment

Work environment

𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

Intent of the process

A pool of partially or fully qualified candidates will be established through this process to staff identical or similar positions with various language or security requirements, tenures as well as various locations within Public Services and Procurement Canada.

*NOTE*: On a case-by-case basis, a telework arrangement could be considered from any location in Canada.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives.

Note: The employer-approved alternatives to a secondary school diploma are:
A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES
- Experience in research, analysis and providing advice and recommendations on issues or processes;
- Experience in the analysis and interpretation of policy framework such as but not limited to procedures, standards, guidelines and directives;
- Experience working in a client service environment.

ABILITIES
Ability to communicate effectively orally;
Ability to communicate effectively in writing;
Ability to plan and organize work, to set priorities, and to meet deadlines;
Ability to work under pressure.

COMPETENCIES
Client Service Competency;
Thinking things through;
Showing initiative and being action-oriented;
Demonstrating integrity and respect;
Working effectively with others.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
A post-secondary certification and/or successful completion of college and/or university program in a discipline related to Information Management or Information Technology (IM/IT) or to the communication field.

Degree equivalency

EXPERIENCES
- Experience in the business or functional decomposition process modelling to develop information models such as file classification plans, metadata schemas or taxonomies or in the development, implementation, maintenance of retention standards and disposition processes;
- Experience in leading projects, initiatives or programs in a multidisciplinary environment;
- Experience in leading, coaching and/or supervising staff;
- Experience managing an Information Management or Information Technology (IM/IT) service desk;
- Recent* experience with account management, incident management, alert management and event management processes;
- Experience in designing, developing, and modifying training documentation and reference materials and delivering training to a variety of different audiences;
- Experience in writing communication materials such as but not limited to, communication plan, communiques, web content, policy drafting, etc.

Note:
* Recent experience is defined as experience gained within the last two (2) years.

KNOWLEDGE
Knowledge of the practices and trends in Information Management and Information Technology.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual BBB/BBB or CBC/CBC

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

An assignment, secondment, or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.