Informal Management Conflict Practitioner

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Duties

Are you passionate about Alternative Dispute Resolution (ADR)? Public Services and Procurement Canada and Innovation, Science and Economic Development Canada is looking to fill Informal Conflict Management Practitioner positions.

As a third neutral party conflict resolution practitioner you will:
• Provide a wide range of conflict management services including coaching, facilitated conversations / mediation, group interventions, in both official languages, namely for a variety of issues relating to : respect and civility in the workplace, interpersonal conflicts, various organizational challenges and restoring the workplace after a harassment complaint.
• Provide advice to management and employees with regards to conflict prevention and management concepts.
• Design and deliver awareness sessions and workshops on topic related to informal conflict prevention and management.
• Develop initiatives and tools to promote informal conflict prevention and management.

Our dynamic and passionate team works in a stimulating environment with a bilingual and diverse clientele. We value listening, trust, collaboration and continuous learning. We provide flexible work arrangements and promote a positive work-life balance.

We are looking for a team player who is reliable, shows initiative and judgement, an ability to think things through, demonstrates excellent client service.

Are you curious to learn more about the position? Let us know! We will be happy to tell you more about it or provide you with a job description.

Work environment

We are One PSPC !

PSPC helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

Intent of the process

This selection process is intended to establish a pool of qualified candidates to fill a variety of current and future Informal Management Conflict Practitioner positions. This pool will primarily be used to staff positions located in Gatineau and in Ottawa and may be accessible within the Public Service.

* On a case-by-case basis, a telework arrangement could be considered from any location in Canada.

* By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing identical or similar positions with various language profiles and security requirements in different designed work locations across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

𝐄𝐒𝐒𝐄𝐍𝐓𝐈𝐀𝐋 𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒

EDUCATION:
• Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed OR an acceptable combination of education, training and/or experience, that is comparable to a degree from a recognized post-secondary institution with specialization relevant to the work to be performed.

AND

• 160 hours of acceptable training in conflict management which must include 75 hours of mediation training.

If you went to school outside of Canada, please refer to the link below:

Degree equivalency

EXPERIENCE:
• Experience* in providing advice to management and employees with regards to conflict prevention and management concepts.
• Experience* in offering conflict management coaching or professional coaching.
• Experience* in conducting mediation or facilitated conversation processes.
• Experience* in conducting group facilitations or conducting interventions with groups in conflict.
• Experience* in delivering training sessions to employees or to management.

*Experience is defined as experience associated with having performed a range of related activities acquired over a period of two years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

𝐀𝐒𝐒𝐄𝐓𝐒 𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒:

EDUCATION:
• Master’s degree from a recognized post-secondary institution with acceptable specialization in Alternative Dispute Resolution (ADR), conflict management, counselling, psychology, industrial psychology or social work.
• Coaching training recognized by the International Coaching Federation (ICF).
• Training in diversity and inclusion.

EXPERIENCE:
• Experience interpreting legislation and federal public service policies.
• Experience in organizational development processes.
• Experience conducting processes for restoring the workplace following a harassment complaint.
• Experience in developing training sessions for employees or to management.
• Experience working in an Ombud office.
• Experience working with initiatives to increase diversity and inclusion.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:
• Knowledge of informal conflict management theories.

COMPETENCIES:
• Working effectively with others
• Showing initiative and being action oriented
• Demonstrating integrity and respect
• Thinking things through
• Reliability
• Flexibility
• Client service orientation (Level 1)
• Judgment

ABILITIES:
• Ability to communicate effectively in writing.
• Ability to communicate effectively in oral.
• Ability to manage situations in a tense or conflictual relational context.
• Ability to conduct a mediation process.

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

OPERATIONAL REQUIREMENT:
Ability and willingness to travel by yourself* to our different offices across Canada

* The expression ‘to travel by yourself’ means to travel alone.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be subjected to a written examination, an interview, reference checks and a second language evaluation to assess their proficiency in English / French.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.