Informal Conflict Management (ICM) Practitioner

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Intent of the process

The immediate need is to staff five positions (Halifax, NS; Regina, SK; Milton, ON; Ottawa ON; and Montréal, QC) on an indeterminate basis, with various linguistic profiles and a RCMP top secret security clearance.

A pool of candidates will be established and can be used to staff other ICMP practitioner positions within the RCMP (i.e. E Division (Vancouver,BC); K Division (Edmonton,AB); F Division (Regina,SK); D Division (Winnipeg,MB); O Division (Milton,ON); NHQ/Nat Divisions (Ottawa,ON); C Division (Montréal,QC), J Division (Fredericton,NB); H Division (Halifax,NS); B Division (St-John's,NL)) on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearance.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 5

Information you must provide

Your résumé.

A list of the courses you have taken as well as any courses that you are taking now, or that you will be taking this academic year

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed or an acceptable combination of education, training and/or experience.

Note: The course for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.

AND

A minimum of one hundred and twenty (120) hours of training of informal conflict management/alternate dispute resolution training applicable in a workplace setting, which must include sixty (60) hours of mediation skills training.

Note: In your application, please include the course provider, the course title, the date of completion and the number of hours of training. Documented proof must be provided.

Degree equivalency

EXPERIENCE:
EX 1. Recent* and significant** experience in providing informal conflict management services in a workplace setting including conflict coaching, facilitated discussions/mediation, and group interventions as a third party neutral.
EX 2. Experience in delivering training relevant to conflict management.
EX 3. Recent* and significant** experience in providing advice to management on matters related to effective workplace conflict prevention or management.

* Recent means the experience was gained within the last five (5) years.
**Significant means to the depth and breadth of the experience normally acquired in providing a full range of informal conflict management services in the workplace for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or project. Clear and specific examples, as well as date ranges (month/year) and where the related experience was gained must be provided by the candidates in their application.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Linguistic profiles are determined based on the position's location and will vary between English essential and various bilingual requirement.

Information on language requirements

KNOWLEDGE:
K1. Knowledge of the informal conflict resolution processes and formal recourse mechanisms in the Federal Public Service.

K2. Knowledge of the principles and approaches of interest-based dispute resolution.

K3. Knowledge of Federal Public Service legislation, policies relevant to conflict resolution, human rights and harassment matters.

ABILITY:
A1. Ability to deliver presentations.
A2. Ability to conduct workplace intervention including conflict coaching, facilitated discussion and mediation.
A3. Ability to communicate effectively, both orally and in writing.
A4. Ability to plan, organize and prioritize own work load.
A5. Ability to work under pressure.

PERSONAL SUITABILITY:
PS 1. Thinking things through

PS 2. Showing initiative and being action-oriented

PS 3. Working effectively with others

PS 4. Demonstrating integrity and respect

PS 5. Communications

PS 6. Client service orientation

PS 7. Business acumen

PS 8. Judgment

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
Certificate or degree from a recognized post-secondary institution in Conflict Resolution.
Group intervention training applicable to a workplace setting.
Completion of Conflict Coaching training with an evaluation of ‘competent’.

Degree equivalency

CERTIFICATION:
Chartered Mediator designation from the ADR Institute of Canada, Inc.

OPERATIONAL REQUIREMENTS:
OR1. Employees may be required to travel frequently.

OR2. Employee may be required to work overtime on short notice.

Conditions of employment

Top Secret security clearance - All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

• Valid driver’s licence.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.