Detachment Services Assistant

Update: AMENDMENT: Suspension of the Policy on COVID-19 Vaccination.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

When answering questions, it is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

The Competency “effective written communication” will be assessed through the screening questions.

Work environment

The Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

The intent of this process is to staff one (1) permanent position in Rimbey, Alberta.

A pool of qualified candidates may be established and used to staff similar permanent and/or temporary vacancies.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience*

Proof of education and/or training will be required prior to appointment.

Degree equivalency

Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing or processing mail.

Experience providing service to internal or external clients/general public via telephone, in person or in writing.

Experience in using computer applications including two of the following: databases, email, spreadsheets or word processing.

Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds and verifying supplier invoices.

Experience working in a law enforcement and/or legal environment.

Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Reporting and Occurrence System (PROS), Justice Online Information Network (JOIN) and Police Access Tool (PAT).

Experience liaising with court representatives or officials, or preparing court disclosure packages.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to deal effectively with police situations.
Ability to work in a stressful environment.
Ability to prioritize work to meet deadlines.

Dependability
Organization.
Demonstrates integrity and respect.
Thinking things through.
Works effectively with others.
Showing initiative and being action-oriented.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime, as required.

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

Willingness and ability to obtain and maintain a valid driver’s license.

Conditions of employment

RCMP Reliability Status security clearance. Successful applicants will be required to obtain and maintain an RCMP Security Clearance throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.