Senior Advisor, Change Management & Communications

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

📣 About the Change Management and Communications Division
The Change Management and Communications Division (CM&C) helps ESDC technology leaders navigate the “people side” of government IT transformation. We are a multi-disciplinary team of specialists in communications, business analysis, and adult learning, who work together to provide:
• Project and organizational change management assessments, strategies and plans;
• Internal communications and intranet management;
• Event planning and stakeholder engagement support;
• Workplace training and learning; and
• UX research, analytics and behaviour measurement.

In recent years, the pace of IT and IT-related business change needed to support ESDC accelerated dramatically. Our portfolio of projects is massive, including moving ESDC to the cloud (e.g., M365), modernization of major programs, like CPP, OAS, and EI, organizational restructuring, transitions to flexible seating and hybrid work, and more.

CM&C is part of the Innovation, Information and Technology Branch, which is powered by the innovative thinking of over 2,500 professionals who strive to provide efficient, reliable and secure information and technology services to Employment and Social Development Canada offices from coast to coast to coast. Learn more about ESDC here.

Duties

📣 About the Job
CM&C is seeking to fill multiple AS-05 Senior Advisor positions:
• Stream 1: Senior Advisor, Communications : Reporting to the Manager of Employee Engagement (EE), the Senior Advisor (Communications) leads EE’s most complex files, including communications and event support for the Office of the Chief Information Officer (OCIO): managing branch communications vehicles and channels; and supporting internal IT clients with communications plans, products and initiatives.
• Stream 2: Senior Advisor, Change Management: Reporting to the Manager of Business Change Management (BCM), Senior Advisors (Change Management) are responsible for leading a portfolio of complex, enterprise-wide change management initiatives, including their planning, strategy, and execution, working directly with IT and business leadership. The Senior Advisor is typically filled by very experienced change managers and/or less experienced change managers who have demonstrated results and the potential for public service leadership.

Work environment

📣 Our Team Principles
We are a collaborative, inclusive, high-performing organization. At CM&C, we value:
1. Service excellence. We strive to exceed our client's expectations and deliver change management products and services of the highest quality.
2. Trust. We are committed to building trusting relationships with our clients through understanding their objectives, listening to their concerns, responding to their needs and sharing in their success.
3. Openness. We believe in clear and open communication with our colleagues, clients, and all ESDC employees.
4. Collaboration and respect. We value collaborative, supportive, and respectful working relationships.
5. Continuous learning. We are committed to building diverse skillsets and capacity through learning and knowledge sharing.
6. Balance. We value work-life balance, compassion, flexibility, and fun.

If you're tech and/or people savvy, user-focused, and love being part of change, apply today!

What if you require accommodation?
We are committed to providing an inclusive, obstacle-free work environment starting with the hiring process. If you require accommodation measures at any stage of the assessment process, please contact . All accommodation-related information will be kept confidential.

Intent of the process

Positions to be filled: Three (3) positions; additional staff to be determined. A pool of partially qualified candidates will be created to staff similar positions at Employment and Social Development Canada subject with various tenures and/or conditions of employment and/or in different regions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

In order to be considered, your application must clearly explain how you meet the following essential education and experience qualifications:

ALL STREAMS
Education
• Completed postsecondary education program or an equivalent acceptable combination of education, training and work experience* (see Degree equivalency for more information).

Degree equivalency

Experience
• Significant and recent experience providing strategic advice to senior management on enterprise change management or communications initiatives (significant and recent experience is defined as a primary, full-time job responsibility for at least approximately two of the past four years).
• Significant and recent experience managing stakeholder or client relationships.

STREAM 1 (Communications)
• Significant experience drafting and editing professional communications* (professional communications are defined as products provided within an organizational or client-service provider setting).

STREAM 2 (Change Management)
• Significant experience leading the implementation of change management activities in support of organizational initiatives, such as but not limited to: change management readiness assessments, impact assessments, stakeholder analysis, change management and communications plans, training plans, and resistance management plans and strategies.
• Experience drafting briefing notes, memoranda, or other corporate documents for senior management.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB)
Bilingual Imperative (CBC/CBC)

Try our self-assessment test (https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html) to give you an idea of the level you might achieve on the official test.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge
We are looking for candidates who have knowledge about communications or change management planning and strategy.

Abilities and suitability
We are looking for candidates who can:
• Think analytically.
• Communicate effectively in writing.
• Communicate effectively orally.
• Demonstrate flexibility
• Demonstrate effective judgement
• Demonstrate strong interpersonal skills
• Demonstrate initiative
• Pay attention to detail
• Foster the professional development of others

The following may be applied / assessed at a later date (may be needed for the job)

Asset qualifications that may be needed for the job

STREAM 1 (Communications)
• A bachelor’s or master’s degree in communications, journalism, marketing, or a related field.

STREAM 2 (Change Management)
• Certification in any of the following domains: change management, project management, business analysis, user experience analysis (or related fields).

Degree equivalency

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

📋 Assessment
A variety of assessment tools may be used to assess applicants, such as: written tests, skill tests, situational tests, oral interviews, simulations, presentations, role plays, work samples, performance evaluations, and/or reference checks, and/or personal/direct knowledge of candidates’ qualifications by assessment board members. Some assessment tools may be administered electronically and others, in person.

Please note that assessors may select candidates for the next screening round based on asset qualifications, scores obtained, top-down or randomly.

Essential qualifications listed in the advertisement are mandatory. An applicant may be appointed to the position whether or not they have all of the qualifications identified as assets. However, meeting these criteria is desirable: They could be the deciding factor in selecting the person appointed to the position. If the number of applicants who meet the essential qualifications is the same as the number of vacant positions, the manager may decide not to assess some or all of the asset qualifications.

A passing mark will be established for each qualification assessed. However, a passing mark is no guarantee that an applicant will be appointed to the position or referred to the next stage of the assessment process. A cut-off could be determined or a top-down approach applied if a sufficient number of candidates is available to meet immediate and anticipated needs.

All information gathered during the selection process, from submission of the application to the end of the process, may be used for applicant assessment purposes.

🧳 Travel Status – Travel Expenses
Please note that you will not be considered on travel status/government business, and that travel costs will not be reimbursed. Therefore, you will be responsible for travel costs.

🎓 Proof of Education
You must provide proof of your education. Applicants with foreign credentials must provide proof of equivalency in Canada.

Applicants must pay all applicable fees. Certificates and/or diplomas obtained abroad must be assessed against educational standards in Canada. The federal Public Service will accept any degree obtained abroad on the condition that the degree in question meets Canadian standards as determined by a recognized degree evaluation service.

The Canadian Information Centre for International Credentials (CICIC) assists individuals who wish to obtain an assessment of their academic or professional credentials by referring them to the appropriate resources.

You can visit the CICIC website at: https://www.cicic.ca/2/home.canada? This website has links to a number of Canadian organizations that offer equivalency assessment services.

Original degrees or certified transcripts may be required. If so, they must be provided. Your application will not be accepted without the required documents. You could be disqualified from the process unless you submit a Canadian equivalency.

💬 Communication
No acknowledgment of receipt of the application will be sent. We will contact candidates by email for screening or assessment purposes. It is imperative that you provide a valid email address that accepts emails from unknown senders (which some email systems block). We strongly encourage applicants to check their electronic mailbox regularly. You are entirely responsible for notifying us of any change in your contact information.

🍁 Official Languages – Bilingual Positions
Candidates are entitled to participate in the appointment process in the official language of their choice. Candidates will be required to specify in their online application their language preference for: a) correspondence, b) written exams and c) interviews.

To be considered for a bilingual imperative position, you must be prepared to undergo
second language proficiency testing OR you must already have your second language proficiency test results (proof required).

If you have taken the Public Service Commission’s second language proficiency assessment, you can request a copy of your results at the following website:
https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#N1

For more information about second language testing, visit the following website:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

You can complete an optional self-assessment of your writing skills in your second official language before submitting your application.
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

🛈 Other information
Assignments, secondments and acting appointments are temporary resourcing options. You must have the approval of your substantive position supervisor before an offer can be made.

⚖️ What do you need to know about diversity and accommodation?
Employment and Social Development Canada is committed to employment equity. To build a representative workforce, the selection process could be limited to candidates who self-identify as members of one or more of the following employment equity groups: women, Indigenous persons, persons with disabilities or visible minorities.

If you are selected to move on to the next step in the process, please notify the
person who contacts you of any accommodation that you may require during the selection process.

The Public Service of Canada is committed to building a skilled workforce that represents the diversity of the Canadian population. It therefore promotes employment equity and encourages you to voluntarily self-identify in your application whether you are a woman, Indigenous person, person with a disability, or member of a visible minority.

The Public Service of Canada is also committed to developing inclusive, obstacle-free selection processes and work environments. If you are contacted about a job opportunity or for testing, please inform the representative of the Public Service Commission or the organization, in a timely manner, of your accommodation needs to ensure that you are assessed fairly and equitably. All information received concerning accommodation will remain confidential.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.