Service Canada - Payment Services Officer

Update: Conditions of employment

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Update: Conditions of employment

Duties

ABOUT THE ROLE:
👍 As a Payment Services Officer you will have the opportunity to work with a dynamic team of professionals that help clients. You will start your career with the Federal Public Service by responding to client enquiries regarding one of the various benefits that Service Canada provides. You will gain access to a multi tiered, comprehensive and fully paid training program which upon completion will equip you an understanding of the legislation, policy and procedures required for the position. From there you may be further developed and trained for other opportunities within Service Canada to support the delivery of our services.

ABOUT THE ORGANIZATION:
👍 ESDC is one of Canada's top 100 employers! This is your chance to join an Employer of Choice!
👍 Being selected as one of Canada’s Top 100 employers for 2022, Service Canada also received an A+ rating for our Health and Family Friendly benefits which includes a group insurance package comprised of health and dental care benefits, disability insurance and life insurances.
👍 ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. We help people across Canada through Life’s Big Moments – from getting a Social Insurance Number, to starting a family with Maternity/Parental benefits to collecting a pension upon retirement, Service Canada is there to help. We are also there to support Canadians when they are unemployed, sick, caring for a sick relative or need a passport. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day.
👍 See for yourself how we have an impact on Canadians:
https://www.canada.ca/en/employment-social-development/programs/results/stories.html

❃ How the Inventory Works ❃

Applications that have been submitted to this job posting and meet the initial screening requirements will be pulled on a monthly basis via random selection. These candidates will then be contacted for assessment.

Our Departmental values guide us in everything we do. Service Canada is seeking candidates who identify with our Departmental values. Candidates are expected to read the Statements of Values in the Values and Ethics Code for the Public Sector prior to submitting an application. (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049)

A probationary period of one year will apply for all initial hires into the Federal Public Service.

NOTE: All parts of the assessment process may be used to assess personal suitability.

Work environment

Evolving Work Environment:

We have quickly adapted to the new reality and the majority of our employees are currently working remotely from their home. While working remotely is not yet widely solidified as a permanent solution, it is currently part of our work environment. Employees may expect to work on site, remotely or with combination of both, depending on the operational needs at the time of hiring and as we evolve.

Intent of the process

A pool of qualified candidates will be established. The pool may also be used to staff similar positions within Service Canada, Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• French Essential
• Bilingual Imperative (English/French) Level: BBC/BBC
• Bilingual Imperative (English/French) Level: CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma OR a combination of education, training and/or experience*** OR a satisfactory score on the PSC test approved as an alternative to a secondary school diploma (GIT320).

***Please see "Education NOTE:" in "Other Information"***
If you have foreign credentials, please refer to the 'Degree Equivalency' link below. More information is available in the "Other information" section.

Degree equivalency

Abilities and Personal Suitability:

• Oral and Written Communication
(Ability to write and speak in a way that is clear, appropriate, and easily understood)
• Demonstrating Integrity and Respect
(Ability to act with transparency and fairness, and demonstrate values and ethics in interactions with others)
• Working Effectively with Others
(Ability to collaborate and manage conflicts with others in a respectful way, in order to achieve shared goals)
• Thinking Things Through
(Ability to prioritize, and analyze available information in order to arrive at a solution or gain a thorough understanding)
• Client Focus
(Ability to effectively respond to clients’ needs through quality service)
• Ability to Use Technology
(Ability to complete tasks using computer-based technology)

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Operational Requirements:
• Successful completion of prescribed written tests (during training) and post training monitoring.
• Willing and able to work overtime as required.
• Must be willing and able to travel for training purposes.
• Must be willing and able to work variable hours.
• Must be willing and able to work shift work.
(As applicable to the position)

Conditions of employment

Reliability Status security clearance - Credit Check

• The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

❃ Education – NOTE: ❃
• A Secondary School Diploma refers to a High School Diploma.
• Equivalencies granted by provincial or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
• A completed degree or diploma from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
• The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320)

⚠ If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information on Degree equivalency, visit the Canadian Information Centre for International Credentials (CICIC) at https://www.cicic.ca. This website provides links to a number of Canadian organizations that provide equivalency assessments. Any applicable fees are the responsibility of the candidate.

❃ Communication to Candidates ❃
⚠ Emails will be used for all communications, including invitations for assessment, so it is important to keep your contact information up-to-date and provide a valid email address and phone number. Make sure your email system accepts emails from unknown users. If you do not respond to our communications, we will interpret as your withdrawal from the process.
⚠ Please note: if there are any updates to your application, it is your responsibility to contact the Assessment Board at the email below to advise of any changes.

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online