IT Support (ANTICIPATORY)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The Client Solutions team provides the Department of Finance with:
• An effective IT environment, constantly improving and evolving tools and solutions to support business functions.
• Data analysis and reporting related to all aspects of IT (assets, incidents, client service requests, investigations, etc.) that feed senior management decisions and proactively identify potential issues or concerns.
• Technical expertise and support in account/access management, client service, smartphones, virtual communication/collaboration and VIP support.
• Innovation in hardware and business applications as we move to the cloud

These functions are challenging and versatile, playing a key role in supporting users and enabling a modern workplace. Those selected to join the team will be encouraged to demonstrate creativity in the delivery of operations and will work with many stakeholders in a fast-paced environment.

*ALL POSITIONS ARE LOCATED AT 90 ELGIN STREET IN OTTAWA, ONTARIO.

Our employees are our single biggest asset and our employees’ health and safety is of the upmost importance.

In keeping with public health guidance, the Department of Finance Canada has established a remote work stance. While the department is working remotely, we are committed to supporting employees with the necessary tools to work effectively from home. A requirement of this position is that the appointed employee(s) report to the office location as required to support employees and perform activities while the Department continues to work remotely.

Intent of the process

A partially assessed pool is to be established through this process for future permanent or temporary bilingual vacancies at the Department of Finance Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

*** INSTRUCTIONS TO FOLLOW ***

* NOTE: You must clearly demonstrate in the screening questionnaire how you meet the screening criteria (Education and Experience) listed in the Essential Qualifications and the Asset Qualifications. Only stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. You must clearly demonstrate through concrete examples how you meet each criterion. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" and a "copy and paste" from your resume will not be accepted and will result in your application being rejected.

FAILURE TO PROVIDE A COMPLETE APPLICATION, CONSISTING OF RESPONDING TO THE SCREENING QUESTIONNAIRE AND PROVIDING A RESUME, MAY RESULT IN YOUR APPLICATION BEING REJECTED. APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL NOT BE GIVEN FURTHER CONSIDERATION.

EDUCATION:

ED 1 - Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTE: At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:

E1. Experience providing technical support services, troubleshooting and advice to clients on Microsoft windows desktops, network applications and infrastructure services.
E2. Experience providing technical support to a minimum of 500 end-users in an IT Service Desk environment.
E3. Experience in the installation, configuration, troubleshooting and maintenance of Desktop Hardware, Windows 10 Operating System imaging and software installation.
E4. Experience following standard IT troubleshooting procedures and logging information into a ticketing system.

ABILITIES:

A1: Ability to coordinate, prioritize and organize multiple tasks
A2: Ability to investigate IT issues and devise solutions
A3: Ability to communicate effectively orally
A4: Ability to communicate effectively in writing

PERSONAL SUITABILITY:

PS1: Teamwork
PS2: Results Orientation
PS3: Analytical Thinking
PS4: Continuous Learning
PS5: Client Focus

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION QUALIFICATION:

AED1. Bachelor degree in Computer Science, Engineering or Science.

Degree equivalency

ASSET EXPERIENCE QUALIFICATIONS:

AE1. Experience providing technical support in the Federal Public Service.
AE2. Experience providing technical support with Microsoft SharePoint.
AE3. Experience following standard operational procedures covering IT service or IT systems.
AE4. Experience providing advice and guidance on IT issues and systems.
AE5. Experience managing user accounts and network access using Microsoft Active directory.

Operational Requirements:

Be willing and able to work flexible hours.
Be willing and able to work overtime as needed, sometimes without notice.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Secret security clearance - COVID-19 Vaccination:

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

The application of the Asset Qualifications, random selection and/or top down selection may be used at any stage of the selection process. Please note that achieving a pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must be prepared to provide the original or a certified true copy of your educational credentials.

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.