Product Officer/Operations Officer

Update: Amendment to the translation from English to French under Assets experience: Avez-vous de l’ expérience de la réalisation d’examens d’assurance de la qualité OU des essais de logiciels ou de systèmes?

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Giving you the best chance to succeed!

At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.
If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

↓ NO MATTER YOUR AMBITIONS, WE HAVE THE RIGHT OPPORTUNITY FOR YOU HERE. ↓

Duties

Do you have banking or payment industry experience, and are you interested in moving to the public sector? Then a job with the Receiver General (RG) might be for you.

We are running this process with one goal – to recruit motivated and talented new employees to the Receiver General’s dynamic team.

As part of our mandate to safeguard the integrity of the Consolidated Revenue Fund (that is, all public money), the Receiver General team takes on a variety of roles.

We work closely with Departments and Agencies to ensure that payments to Canadians are timely and accurate. We work with them to implement new payment programs, support them throughout the issuance process, and provide emergency guidance when dealing with issues that may arise. This portion of our work is heavily tied to client service and system support.

We also work closely with our financial industry partners, to ensure that the Receiver General stays in line with current industry trends and to maintain our ability to issue payments to Canadians and Canadian businesses. We work closely with Canadian financial institutions, as well as our foreign service provider and industry groups such as Payments Canada. This portion of our work is often policy based, as we work with financial institutions and the industry to implement new and innovative ways to issue payments to Canadians and Canadian businesses, and to detect and avoid any related fraud. This work can also be operational, whether it is ensuring the issuance of foreign payments to recipients in hundreds of countries around the world, or answering questions from Canadians in search of the payments they’re due.

Being a member of the PPSD team offers the opportunity to learn about many different aspects of the Canadian payment environment, and experience a role that is unique within the Government of Canada.

Work environment

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

More precisely, who is the the Receiver General of Canada ?

We are the Payment Products and Services Directorate (PPSD), a team within the Receiver General Accounting and Treasury sector. If you have ever received payment from the Government of Canada – perhaps a student loan, or a tax return, for example – then you have dealt with our team. Throughout the Covid-19 pandemic, the RG has been responsible for distributing emergency benefit payments to Canadians, as well as ensuring the issuance of payments for the purchase of vaccines and PPE; all above and beyond the issuance of ongoing Government of Canada payments.

The Receiver General for Canada is the central Treasurer and Accountant of the federal government, and each year our Sector is responsible for managing $2 trillion dollars in cash flows Through our payment systems, every payment to or from the Government of Canada is issued under the name, and the control, of the Receiver General for Canada.

At a higher level, the Receiver General is part of Public Services and Procurement Canada (PSPC), a department that helps the Government of Canada serve Canadians; the Minister of PSPC also takes on the role of Receiver General. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

Intent of the process

RECRUIT THE BEST TALENT TO COMPLETE OUR TEAM!

Currently, the objective of this process is to staff three (3) positions for an indeterminate period.

However, a pool of partially or fully qualified candidates will be established to fulfill future needs as well as to staff similar positions with various linguistic profiles, tenure and/or security clearances within Public Services and Procurement Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
EX1. Experience in researching, analyzing and summarizing information from various sources in order to accomplish actions such as (but not limited to) informing management or proposing an action plan;

EX2. Experience in explaining procedures and/or systems operations to clients;

EX3. Experience in analyzing and resolving problems.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES:
C1. Client service Competency: Level 1 (Delivers high-quality client service);
https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

C2. Thinking Things Through - Innovating through analysis and ideas;

C3. Showing initiative and being action-oriented;

C4. Engagement.

ABILITIES:
A1. Ability to manage and prioritize your time and work in order to meet deadlines;

A2. Ability to communicate effectively in writing;

A3. Ability to communicate effectively orally;

A4. Ability to work effectively with others.

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS QUALIFICATIONS:

EXPERIENCE:
AEX1. Experience working in the financial industry as part of the payment life cycle;

AEX2. Experience in providing or supporting payment services;

AEX3. Experience in conducting quality assurance, applications or system testing;

AEX4. Experience providing training in a virtual or classroom environment;

AEX5. Experience in providing client support to multiple stakeholders.

ORGANIZATIONAL NEEDS
• In support of achieving a diverse workforce, consideration may be given to candidates who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Aboriginal person, Person with a Disability, Member of visible Minority group, Woman.

* We encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity (EE) section. Please note that you must complete this questionnaire if you wish to be considered for these opportunities. To complete the questionnaire, you must be a member of an EE group and select Collection Purpose 1 to be considered for job opportunities where belonging to an EE group is a condition for eligibility, or a screening or selection criterion specifically targeting EE groups.

To learn more about employment equity, click on the link below.
https://www.canada.ca/fr/commission-fonction-publique/emplois/services/emplois-gc/equite-matiere-emploi.html

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime when required, often and/or on short notice, is required

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights
Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

VACCINATION:
On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.
https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694

📢 ASSESSMENTS INFORMATION

• You can participate in the appointment process in the official language of your choice. Please indicate your preferred official language in your application.

• A variety of assessment tools may be used in the assessment of candidates, such as: written exam, practical test, situational exercise, oral interview, presentation, self-assessment, work samples, performance appraisals and/or reference checks. Some assessment tools may be administered electronically, in-person or another method.

• You must be prepared to provide the original or a certified true copy of your educational credentials.

• The Assessment Committee reserves the right to add or modify qualifications at any time if it deems to be necessary, as the needs may change with time and events.

LET'S REACH NEW HEIGHTS TOGETHER!

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.