Various administrative positions (Exam included)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

⭐Expedited process - Stay tuned to our communications. The written exam is included in your application to expedite the process. Candidates who pass the written exam may be invited to an interview this summer. Candidates should make themselves available, if possible, so as not to delay the selection process.

The exam includes 2 questions that will be used to assess the following two competencies: (1) Showing initiative and being action-oriented and (2) Working effectively with others. Candidates are asked to write a minimum of 250 words per question. Written communication will be assessed through the written exam.

Duties

The positions to be filled imminently are :
- CR-05: Scheduler
- CR-05: Interpretation Service Assistant
- PM-01: Case Management Officer

💪Tasks include (but are not limited to):
- Plan and coordinate hearings
- Analyze, prepare and update files
- Work with physical(paper) and digital files
- Consultation, data entry and verification of the computerized file management system
- Serve as a liaison with the various parties
- Provide operational advice and instructions to internal and external clients
- Respond to inquiries by phone, in person or electronically
- Identify and resolve issues related to operational procedures

Work environment

👩🏾‍🤝‍🧑🏻 Who we are - The Immigration and Refugee Board of Canada (IRB) is Canada's largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRB decides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually

🌿 What we are looking for - Energetic and motivated individuals who enjoy collaborating with others and who are passionate about delivering excellent client service

👉 What we offer you - The IRB offers a people-centered environment that builds on excellence in management. We are working to implement innovative measures to promote the establishment and maintenance of a healthier, more inclusive and more supportive work environment

Intent of the process

The immediate requirement is to fill several positions at the CR-05 or PM-01 group and level in Montreal (Quebec) and Ottawa (Ontario) by fall 2022 within the Immigration and Refugee Board of Canada (IRB).

⭐A pool of partially or fully qualified candidates may be established from this selection process and may be used to staff similar positions with various tenures, various linguistic profiles as well as various security clearances within the IRB.

Positions to be filled: 17

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- A secondary school diploma or an acceptable combination of education, training and/or experience.

Note : An acceptable combination of education, training and/or experience is defined as an successful 4 years of secondary education and 2 years in a field relevant to the work to be performed.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
The positions to be filled require an intermediate level of bilingualism in reading, writing and oral communication. Selected candidates may be assessed during the process or may be asked to provide their previous Public Service Commission result.

Information on language requirements

COMPETENCIES
- Judgment
- Attention to detail
- Working effectively with others
- Showing initiative and being action-oriented
- Client Service
- Oral Communication
- Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
- Experience providing client service
- Experience working at the Immigration and Refugee Board of Canada
- Experience in providing administrative support services such as, (but not limited to): managing correspondence, booking rooms, scheduling meetings, handling customer requests, coordinating documents or meetings
- Experience analyzing, preparing, or reviewing documents
- Experience providing clients with options, recommendations, or instructions
- Experience in the capture, retrieval, compilation, or manipulation of data into an information management system or spreadsheet (Excel)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

ORGANIZATIONAL NEED
- In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities, and women

OPERATIONAL REQUIREMENT(S)
Some positions being offered, but not all, may involve :
- Willingness and ability to work a flexible schedule
- Willingness and ability to work overtime
- Willingness and ability to work in person at the Montreal (Quebec) or Ottawa (Ontario) offices

Conditions of employment

- Security: Reliability
- All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

⭐ What can you expect? ⭐

1. We have tried to speed up the process, we invite you to apply and do the online exam.
2. After the closing date of the job posting, all applications will be sent to hiring managers.
3. Depending on the number of applications, a volume management strategy may be used, including (but not limited to): random selection, top-down selection, selection based on asset qualification(s), operational requirements or organizational needs. Please see the information above in the poster for more details.
4. More than one wave of assessment could be considered to meet operational needs. The first evaluation wave is intended to fill positions for Fall 2022.
5. If your application is retained, you will be notified by email only. It is your responsibility to respond in a timely manner and check your inbox or junk mail box or your application may be rejected.
6. If you have studied abroad, you must have your certificates or diplomas evaluated against Canadian educational standards. We encourage you to begin this process as soon as possible. For more information, please click on Equivalency of Diplomas.
7. All information gathered throughout the process, from the time of application to the end of the process, could be used to assess applicants.
8. On October 6, 2021, the Government of Canada announced details of its intention to require vaccination across the federal public service. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.