Program Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Do you like to be challenged? If so, the position of Program Support for the Non-Insured Health Benefits program could be the perfect opportunity for you. By joining our team, you will have an opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

Need help with your application? Check out our video for tips and advice: https://www.youtube.com/watch?v=0GW7P3g9hhI

Duties

Our team operates in a fast paced call center environment and receives a high volume of calls and requests from NIHB clients and program stakeholders. As part of the team, you would have the opportunity to develop and improve new or existing skills such as attention to detail, computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Indigenous Services Canada works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

The Non-Insured Health Benefits (NIHB) program provides registered First Nations and recognized Inuit with coverage for a range of medically necessary health benefits including dental care. For more information on the NIHB program, please visit: https://www.sac-isc.gc.ca/eng/1572537161086/1572537234517.

The Dental Predetermination Center (DPC) at NIHB is searching for enthusiastic and collaborative individuals who enjoy working in a fast-paced dynamic environment, who have a strong client service focus and who is detail oriented. The core responsibilities of the program support team is to provide a wide range of administrative support duties including but not limited to answering inquiries from registered clients and enrolled dental providers across Canada, entering and validating information in a specialized database information system and the classification of incoming dental requests nationwide.

Due to the COVID-19 pandemic, the program support team of the Dental Predetermination Center is currently working on an onsite/offsite rotational basis. Therefore, this opportunity may initially be a hybrid onsite/offsite working opportunity however the department is working on the possible return of employees to their usual workspaces on a full-time basis. The DPC office is located at Tunney’s Pasture in Ottawa, Ontario.

Intent of the process

A pool of partially or fully qualified candidates may be established to staff similar or identical positions at Indigenous Services Canada with various linguistic profiles (English essential, French essential and Bilingual Imperative BBB/BBB) as well as various tenures such as Specified Period (Temporary) or Indeterminate (Permanent).

The DPC is looking to staff five (5) full-time indeterminate positions, three (3) full-time 12-month term positions and one (1) part-time (15 hours per week) indeterminate position for the NIHB program within the DPC and the DPC- Orthodontic services.

Positions to be filled: 9

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of two years of secondary school or employer-approved alternatives.

Note: the employer-approved alternatives to a secondary school diploma are:

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPIERENCE:

Experience performing administrative duties in a dental office or dental care insurance environment.

Experience in using a variety of computer software applications including word processing and/or spreadsheets i.e., MS Word, MS Excel, etc.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION:

Graduation with a diploma or degree from a recognized post-secondary institution in Dental Hygiene OR a diploma in Dental Assisting.

Degree equivalency

EXPIERENCE:

Experience in working in a call centre environment.

Experience in working with a claims processing system such as HICPS (Health Information & Claims Processing Services).

Experience in working with First Nations, Inuit or Métis.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual – Imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES:

Communication - oral

Client service oriented

Working effectively with others

Reliability

Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

OPERATIONAL REQUIREMENTS:

Willingness and ability to work overtime on short notice and as required.

Willingness and ability to work flexible and rotational hours.

Conditions of employment

Reliability Status security clearance

Hours of work: 7.5 hours daily, between the hours of 7:00 a.m. and 6:00 p.m.

Must consent, at the time of hire, to telephone monitoring.

All employees in the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca

Proof of citizenship:

All applicants who are new to the federal public service must provide proof of citizenship prior to their appointment. This is necessary for both temporary (specified period) and permanent (indeterminate) employment. Any of the four (4) documents would be accepted: 1. Birth Certificate, 2. Passport or 3. Citizenship Certificate, 4. Permanent Resident Card. Note: An expired passport, satisfies the proof of citizenship requirement.

How to obtain Canadian Citizenship Certificate: The citizenship certificate is provided by Immigration, Refugees and Citizenship Canada. To learn about how to obtain the certificate, click here: https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/proof-citizenship/eligibility.html

Note that there is a fee to receive this certificate and the displayed wait time for the production of the certificate may be several months, however; requiring proof of citizenship in order to obtain employment would be considered an urgent reason, significantly reducing the wait time.

OUTLINE OF STEPS DURING THE STAFFING PROCESS:

STEP 1.
If you don’t already have an account with GC Jobs, please create one by visiting the following site and selecting “Create an Account”, https://www.canada.ca/en/public-service-commission/jobs/service/gc-jobs.html. It takes only a few minutes to set up an account.

STEP2.
Log in to your account and look at the available jobs. You can narrow down your search criteria by categories such as, organization, location, job title and expected salary.

STEP 3.
You can apply to the job(s) that are of interest. You don’t need to complete your entire application at once, however; be sure to save your progress and be mindful of the closing date for the advertisement. Your application must be completed and submitted by the closing date. Even one minute past the closing time, the job will be delisted from the jobs site and you will not be able to apply. Be sure to answer all the questions in the screening questionnaire in as much detail as possible, respecting the maximum word limit indicated. Indicate not only that you meet the criteria, but how you meet the criteria, and provide concrete examples. Please note, that it is not sufficient to state that you meet the required qualifications, or to list your current qualifications. If you do not provide sufficient examples and details, your application may be rejected because the assessment committee will not have the necessary information to determine whether you meet the qualifications or not. Your résumé will only be used to confirm your employment history and will not be used to complete your answers to the screening and text questions. If applicable, in your application, please demonstrate with examples how you meet the asset qualifications. The asset qualifications are desirable and may be a deciding factor in choosing the person to be appointed. You will also need to provide references that will allow us to validate the information you provide for each of the essential and asset qualifications listed for screening purposes.

STEP 4.
Once you submit your application, log into your GC Jobs account for updates on the staffing process. Keep an eye out on your email as that will be the method of communication with all candidates. Only candidates that meet the screening criteria will be contacted to proceed to the next step of the selection process.

STEP 5.
The next step is the written exam or interview (as applicable). You will receive an explanation of what will be assessed and when to make yourself available. You will need to accept the invitation by the date indicated in the email. No further consideration will be given to your application should you not accept the invitation. At this time, we may ask you to provide references, proof of citizenship and proof that you meet the educational requirement associated with the position. This can mean a copy of your diploma, degree and/or official transcripts.

STEP 6.
Candidates who are successful may be notified that they are placed in a partially or fully qualified pool of candidates. If necessary, we will contact you to arrange language testing depending on the linguistic requirements of the position being staffed.

STEP 7.
A hiring manager may contact you about vacancies as they become available.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

On October 6, 2021, the Government of Canada announced details of its plan to require vaccination across the federal public service. As per the new policy on COVID-19 vaccinations for the Core Public Administration including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the Royal Canadian Mounted Police must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.