STREAM 1: IT Team Leader / STREAM 2: IT Technical Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

The intent of this process is to establish a pool of qualified or partially qualified candidates, which could be used to staff similar positions with different language profiles, security profiles and with different duration of employment at Shared Services Canada (SSC). The pool will be available to Data Centre Services Branch (DCSB) for the first 6 months, then will be available to all SSC.

Once our positions are staffed, this pool will be made available to all other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) to staff similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE FOR STREAM 1: IT TEAM LEADER AND STREAM 2: IT TECHNICAL ADVISOR

EX1: Significant** experience advising managers, colleagues, stakeholders and/or clients regarding IT issues or IT incidents.

EX2: Recent* and significant** Enterprise*** level experience WORKING in or directly SUPPORTING**** one or more of the following information technology (IT) fields:
• Data Centre Facilities operations and/or engineering
• Desktop Virtualization operations and/or engineering
• Enterprise Backup and/or restore operations and/or engineering
• Enterprise Storage operations and/or engineering
• High Performance Computing (HPC) operations and/or engineering
• Linux and/or UNIX operations and/or engineering
• Mainframe operations and/or engineering
• Virtualization operations and/or engineering
• Windows Server operations and/or engineering

EX3: Significant** experience in at least three of the following experiences:
• Generation, presentation and/or maintenance of reports
• Generation of IM/IT documentation
• IM/IT presentations
• Planning and/or coordination of human resources and/or IT activities
• Leading or contributing to large and complex***** IM/IT projects, initiatives or activities
• Supporting and delivering an IM/IT Service Delivery Operations
• Financial management for IM/IT activities

EXPERIENCE FOR STREAM 2 ONLY: IT TECHNICAL ADVISOR

EX4: Recent* and significant** experience in TROUBLESHOOTING methodologies AND RESOLVING technical issues OR providing direct support**** in TROUBLESHOOTING methodologies AND RESOLVING technical issues in one of the following information technology (IT) fields:
• Data Centre Facilities operations and/or engineering
• Desktop Virtualization operations and/or engineering
• Enterprise Backup and/or restore operations and/or engineering
• Enterprise Storage operations and/or engineering
• High Performance Computing (HPC) operations and/or engineering
• Linux and/or UNIX operations and/or engineering
• Mainframe operations and/or engineering
• Virtualization operations and/or engineering
• Windows Server operations and/or engineering


*Recent is defined as experience acquired within the last five (5) years.

** Significant experience is defined as the depth and breadth of experience normally associated with having performed a broad range of duties and having performed those duties on a regular and continuous basis for a period of three (3) years.

*** Enterprise is defined as an environment typically associated with a corporate network supporting 50 or more users.

**** Direct support is defined as working with multi-disciplinary teams to develop and/or coordinate IM/IT solutions to meet business needs and requirements.

*****Large and complex projects, initiatives or activities involve two or more of the following:
• Multiple teams or stakeholders
• Multiple geographical locations
• Administration of a multi-tier or multi-tenant service
• Distributed and large user base
• Departmental or governmental mission critical application
• Multiple environments and/or platforms

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET - EDUCATION

AED1: Possess a Project Management Certification (PMP or Prince 2) certification.
AED2: Possess an Information Technology Infrastructure Library (ITIL) certification.
AED3: Possess an Open Group Architecture Framework (TOGAF) certification.
AED4: Possess a Certified Data Center Professional (CDCP).
AED5: Possess a Citrix CCA/CCP – Virtualization (CVAD).
AED6: Possess a Citrix CCA/CCP – AppDS (ADC).

Degree equivalency

ASSET - EXPERIENCE
AEX1: Experience in large scale*** environment.

AEX2: Experience working with IM/IT specialists for the design and development of technical documents AND/OR experience developing corporate standards documentation.

AEX3: Experience in the procurement of goods and services of a value of $50,000 or more.

AEX4: Experience in IT asset management processes (deployment, management, disposal) and inventory handling.

AEX5: Experience in scripting and/or tasks automation using languages such as, but not limited to, PowerShell, Python, .NET, JavaScript, Shell.

AEX6: Experience with Monitoring tools such as, but not limited to Brocade SANnav, Spectrum Protect Operating Center, System Center Operations Manager (SCOM), Operations Sentinel, Omegamon Single Point Operation (SPO), Broadcom MICS, IBM IZDS, SAS and Cognos, ControlUp or similar.

AEX7: Experience performing migrations of Enterprise Storage, Backup systems and/or File systems.

AEX8: Experience in supporting, implementing, and/or designing Data Centre infrastructure.

AEX9: Recent* experience in coordinating client-focused initiatives and providing consultative solutions to the client and presenting solutions at manager level and above.

AEX10: Recent* experience in leading IT enabled project activities such as plans, costs, schedules, risks and issues, coordinating meetings and/or providing support as a Subject Matter Expert and/or a stakeholder.

AEX11: Recent* experience in supervising teams, including the planning, coordination and assessment of the work performed by employees, students and/or contractors.

AEX12: Recent* experience with Microsoft Active Directory and Group Policy Object.

AEX13: Recent* experience with Microsoft Endpoint Configuration Manager (formerly known as system center configuration manager).

AEX14: Recent* experience with cloud technologies.

AEX15: Recent* and significant** experience with the management, deployment, support and/or administration of one of the following:
• Enterprise Storage services or systems (Mainframe & Open system Storage , Storage Virtualisation ie IBM SVC/VSC, Network Attached Storage ie NetApp Metrocluster, HNAS etc)
• Enterprise Backup services (Spectrum Protect, CommVault, NetBackup, Dell Networker etc) or systems (Virtual Tape Libraries, Tape Libraries etc.)
• Enterprise Fiber Channel / Ficon Networking switches such as Brocade, Cisco, or similar.
• Enterprise file system such as Microsoft’s Distributed File System (DFS).
• Mainframe storage products such as but not limited to : z/OS DFSMS, FDR, DFDSS, TDMF, Tape management systems, Virtual Tape Systems, and BLLIB

AEX16: Experience with Mainframe Networks (i.e. TCPIP, VTAM or z/OS IP stacks).

AEX17: Experience with Mainframe Security solutions (i.e. RACF, TSS, ACF2 or LOCUM).

AEX18: Experience with Mainframe O/S (i.e. z/OS, z/VM, z/Linux or MCP).

AEX19: Experience with JCL (Job Control Language) or WFL (Work Flow Language).

AEX20: Experience with Mainframe Messaging and Transaction (i.e. Websphere, CICS, MQ or COMS).

AEX21: Experience with Mainframe Print product support utilities (i.e. ARF, SMR/JMR, CA-VIEW, or similar).

AEX22: Experience with Mainframe scheduling products such as CA-7 or TWS – Tivoli Workload Scheduler.

AEX23: Experience with Software source code Management tools (i.e. CA ENDEVOR, CA HARVEST, Visual Source Safe or similar).

AEX24: Experience supporting mission critical systems and/or systems that requires 24/7 support.

AEX25: Experience with ITIL IT Service Management (ITSM) processes and tools to support incident request, service request and/or change request.
ITSM tools includes but are not limited too Assyst, Maximo, Remedy.

AEX26: Experience with ITIL IT Service Management (ITSM) processes and tools to support release management, quality assurance and/or continuous improvement.

AEX27: Experience in providing advice on the design and/or architecture of complex systems (custom applications and/or COTS).

AEX28: Experience with complexes application shutdown involving multiple IT components such as, but not limited to monitoring tools, database, server, hosts, storage devices, network devices, power devices etc.

AEX29: Experience in physical security administration, automation and/or system integration.

AEX30: Recent* experience with server hardware. Experiences include but are not limited to troubleshooting hardware issues, updating firmware, defining hardware specifications.

AEX31: Experience with Ansible Tower or Linux SUSE Manager or Red Hat Capsule & Satellite.

AEX32: Recent* experience with Disaster Recovery from an Enterprise Storage, Backup and/or File Systems Perspective.

AEX33: Recent Experience managing, operating or architecting VDI and/or RDSH solutions based on Citrix Virtual Apps and Desktops and/or VMware Horizon and/or Microsoft Remote Desktop Services.

AEX34: Experience with aligning IM/IT architecture with Communications Security Establishment Canada (CSEC) ITSG-33 security controls.

AEX35: Experience in implementing and/or delivering application Virtualization technologies such as (but not limited to) Microsoft AppV, VMware App Volumes, Citrix App Layering and FSLogix.

AEX36: Experience implementing and/or managing IM/IT contracts.

AEX37: Experience analyzing business requirements for IM/IT services.

AEX38: Experience with vendor management relationships.

AEX39: Recent* experience in the installation, configuration, troubleshooting and maintenance of one or more of the following High Performance Computing (HPC) technologies:
• Job scheduler (LSF, Slurm, PBS, Grid Engine or any other job scheduler technologies)
• Parallel Filesystems (Lustre, Spectrum Scale or any other High-Performance Parallel Filesystems)
• HPC Networking (Infiniband, Gemini, Aries, HFI or any other HPC networking technologies)
• HPC languages or libraries (Fortran, C/C++, MPI, OPENMP).

AEX40: Recent* and significant** experience in INSTALLATION, MAINTENANCE, TROUBLESHOOTING AND CONFIGURING any database technology, such as:
o Oracle
o Oracle Engineered Systems (example ODA or Exadata)
o Microsoft SQL Server
o Sybase
o DB2
o IDMS
o ADABAS
o DMSII
o MySQL
o PostgreSQL
o SAP Hana
o MongoDB
o DB Data analytics and reporting

AEX41: Experience with middleware technologies, their installation, configuration and support such as .net, IIS, Apache, WebLogic, WebSphere Application server, Tomcat, Jboss, or with COTS ( Commercial-off-the-Shelf).

*Recent is defined as experience acquired within the last five (5) years.
** Significant experience is defined as the depth and breadth of experience normally associated with having performed a broad range of duties and having performed those duties on a regular and continuous basis for a period of three (3) years.
***Large scale: More than 1000 users.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

As part of SSC’s Official Languages Strategy, supervisory positions in bilingual regions are designated CBC/CBC.

Information on language requirements

COMPETENCIES:

STREAM 1: IT TEAM LEADER and STREAM 2: IT TECHNICAL ADVISOR

C1: Analytical thinking
C2: Client Focus
C3: Initiative
C4: Judgement
C5: Teamwork
C6: Continuous Learning

STREAM 1 ONLY: IT TEAM LEADER

C7: Team Leadership

ABILITIES:
STREAM 1: IT TEAM LEADER and STREAM 2: IT TECHNICAL ADVISOR

- Ability to communicate effectively in writing
- Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS (depending on the position)
- Willingness and ability to work overtime.
- Willingness and ability to work 24/7 on-call status and carry a government issued mobile device.
- Willingness and ability to work virtually.
- Availability, willingness and ability to transport, lift and set down equipment weighing up to 50 pounds.
- Willingness and ability to travel.
- Valid unrestricted drivers’ license

Conditions of employment

CONDITIONS OF EMPLOYMENT

Security clearance: reliability, enhanced reliability, secret or top secret depending on the position to be staffed.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

1. Depending on the number of applicants, volume management strategies may be used.

2. Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

3. Foreign educational credentials must be assessed by a recognized credential assessment service. Should you have completed your studies outside of Canada, it is your responsibility to have your certificates and/or your diplomas assessed against Canadian educational standards. You will need to submit proof of education (i.e. degree, diploma, and/or transcripts), when requested. Please visit the Canadian Information Centre for International Credentials (CICIC) site at http://www.cicic.ca/ for more information.

4. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

5. Various assets experiences may be deemed as essential criteria at time of appointment depending on the position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

6. Additional qualifications may be applied/assessed at a later date, depending on the position(s) to be staffed.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.