Technology Information - Stream 1: IT-03 Team Lead / Stream 2: IT-04 Manager

Update: If you applied on the previous selection process that was cancelled (2022-EA-ISTB-IT_03-IT_04-721), please submit your application again for this new job opportunity as we made some changes in the screening questions.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that appointments from this process will prioritize candidates who self-identify as Women in an effort to bridge gaps in representation across STEM (science, technology, engineering, and math) positions. We also encourage members of the other equity groups such as Indigenous people, Visible Minorities and Persons with Disabilities to apply.

*** NOTE: Candidates MUST submit their application through the online system available at: GC jobs. Applications submitted in any other format will not be accepted. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact us AND receive approval to apply via an alternate means PRIOR to the closing date.

When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences Qualifications). While Asset Qualifications only require a yes or no reply during the application process, candidates will be asked to provide additional information regarding the asset qualifications they meet if selected to advance in the process. Please note that there is a 4000 character limit per answer.

When answering the screening questions, remember that the assessment board cannot make assumptions about your Education and Experience. It is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples with significant details to explain WHEN, WHERE and HOW you acquired each qualification. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview.

Candidates must also submit a resume with their application, which will only be used to validate the information provided in their answers to the screening questions.

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.



 

Duties

The Information, Science and Technology Branch (ISTB) of the CBSA supports the management of Canada's border through the strategic development, application and oversight of information management, technology systems and the delivery of science services.

The ISTB's responsibilities include information management; information technology infrastructure and solutions; planning and portfolio management; and science and engineering.

ISTB’s workforce is diverse and consists of employees from multiple disciplines, with the IT group making up the majority. The Branch believes in investing in their workforce and supporting employees in their career development and has developed a 3-year People Strategy that identifies various initiatives to support professional development, training and recruitment strategies as well as employee well-being. The focus is on having the right people with the right skills in the right place at the right time and making ISTB an employer of choice.

Work environment

The Canada Border Services Agency (CBSA) is looking for your energy and new ideas! The Information, Science and Technology Branch (ISTB) keeps mission-critical systems running and innovates to include new technologies to support our country’s borders 24/7. Candidates are expected to have extensive business acumen and IT technology expertise combined with a demonstrated track record in advancing IT-enabled solutions.

Are you a motivated, highly committed individual who enjoys a challenge? We look forward to having you on the team!

Intent of the process

To attract IT professionals to staff current and future Team Lead and Manager positions.

A pool of partially or fully qualified candidates may be established from this selection process and may be used to staff similar positions in various locations, with various tenures, various linguistic profiles as well as various security clearances within the Canada Border Services Agency. The details regarding next steps will be communicated with candidates selected to proceed in the process.

For specific opportunities, candidates may be evaluated further on qualifications that are deemed necessary, whether or not these qualifications have been listed on the job advertisement.

This process will be used to staff positions that require proficiency in both English and French.
Other processes will be launched in the near future where bilingualism will not be a requirement.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION : BOTH STREAMS
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be filled.

Note:
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative: BBB/BBB
Bilingual Imperative: CBC/CBC (all IT-04 positions)

Information on language requirements

STREAM 1 : TEAM LEAD
-Recent* and significant** experience working in an IM/IT environment.
-Recent* and significant** experience gathering and analyzing requirements and providing advice to Management or Clients.
-Recent* and significant** experience establishing and maintaining working relationships with clients and other IT stakeholders.
-Experience supervising or mentoring staff or leading a team.

NOTES:
*Recent = experience acquired within the last five (5) years.
**Significant = experience associated with having performed a broad range of related activities which would normally be acquired over a period of two (2) years.

STREAM 2: MANAGER
-Recent* and extensive*** experience working in an IM/IT environment.
-Recent* and extensive*** experience establishing and maintaining working relationships with clients and other IT stakeholders.
-Recent* and significant** experience in managing people including performance and talent management.
-Recent* and significant** experience in financial and administrative management in areas such as, but not limited to, budgets, cost or resource estimation, expenditure projections, or contract administration.
-Recent* and significant** experience briefing senior/executive management.

NOTES:
*Recent = experience acquired within the last five (5) years.
**Significant = experience associated with having performed a broad range of related activities which would normally be acquired over a period of two (2) years.
***Extensive = experience associated with having performed a broad range of related activities which would normally be acquired over a period of three (3) years).

COMPETENCIES:
-Collaborate with partners and stakeholders.
-Achieve results.
-Uphold integrity and respect.
-Promote innovation and guide change.
-Communication skills (written and orally)

The following may be applied / assessed at a later date (may be needed for the job)

NOTE TO CANDIDATES: DEPENDING ON THE POSITION(S) BEING STAFFED, SOME OF THE ASSET QUALIFICATIONS MAY BE CONSIDERED AS ESSENTIAL. YOU WILL BE ASKED TO ELABORATE ON ASSET QUALIFICATIONS THAT YOU MEET IF SELECTED TO ADVANCE IN THE PROCESS.

ASSETS CERTIFICATION:
-Information Technology Infrastructure Library (ITIL).
-Project Management Professional (PMP) or Prince II Certification.
-Agile Certified Practitioner (PMI-ACP).
-Certified Scrum Master (CSM).
-Certified Information Systems Security Professional (CISSP).
-Certified Cloud Security Professional (CCSP).
-Certified Information Systems Auditor (CISA).
-Other relevant certifications.

ASSETS EXPERIENCE:
-Technical Business Analyst.
-IT Business Line Advisory Services (BLA).
-IT Software Solutions (SS).
-IT Infrastructure / Operations (I/0).
-Testing.
-IT Security (ITS).
-Internet of Things (IoT).
-Leading IT Projects including contributing to project documentation.
-System Development Life Cycle (SDLC) Methodologies.
-Life-Cycle Management Framework (SLMF).
-Agile methodologies and frameworks such as SCRUM and Kanban.
-Execution of IT Security assessment activities as part of a certification and accreditation or security assessment and authorization program.
-Production of threat & risk assessment reports.
-Working in an IT Security Operations Center.
-Writing IT Security policies, directions and guidelines.
-Performing or analyzing systems and networks penetration testing.
-Providing advice and guidance on security related policy, guidance, and procedures related to IT technologies.
-Negotiating with clients, partners or stakeholders.
-Working with Cloud technology.
-Working on at least two (2) different complex IT projects (see notes).
-Experience in the application of policies and practices relating to Human Resources and Financial Management, including budget and contract administration (eg Financial Administration Act, Public Service Employment Act, etc).

Notes:
Complex IT project is defined as having 1 or more of the following factors:
•Requires new specialized expertise or key technology;
•Multidimensional: a multi-platform or a multi-tier diverse set of technologies requiring integration;
•Sensitive in terms of having high critical risk factors, critical time sensitivity, or classified security issues.
•A precedent setting project of national or significant corporate scope, or development of an emerging technology;
•Requirement for high availability and mission critical (7/24) system;
•Represents a large number of stakeholders with diverse interests, or distributed large (500+) client base.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS
Some positions may require willingness and ability to:
-Work overtime, sometimes on short notice.
-Work flexible hours.
-Be on standby or on call-back, as required.
-Travel within the National Capital Region.
-Work remotely.
-Carry a personal communication device and respond after working hours and on weekends.

Conditions of employment

Reliability Status security clearance - Some positions may require a Secret security clearance.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please identify clearly for which position(s)/stream(s) you are submitting an application.

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ASSESSMENT
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Candidates must meet all the essential qualifications to be appointed to a position.

You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.

Videoconference technologies such as Microsoft Teams may be used for this selection process.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials.  If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above. 

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or 5) Participation in an assessment for another selection process.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Management may choose to invoke an asset(s) at any point of the process.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency: due to its unique character, this essential qualification could be assessed and required solely upon appointment. It is therefore the candidate’s responsibility to inform the person in charge of the selection process if he/she obtains the linguistic requirements after the pool has been established. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool’s validity period if he/she is assessed again through another selection process or following linguistic training.

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COMMUNICATION
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Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses.It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

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OTHER INFORMATION
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Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

An assignment/secondment or an acting appointment requires approval of your supervisor.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.