LAN Coordinator - Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You will be required to complete screening questions as part of your online application.

In answering the online screening questions, you must clearly answer the question that is being asked. It is your responsibility, as the candidate, to provide concrete and detailed examples to clearly demonstrate how you meet the merit criteria; the screening board cannot make any assumptions. For example, when asked, your answers must include where and how you obtained the required criteria, as well as the period(s) in which you performed the functions of the position(s). It is not sufficient to simply state that the qualification is “met” or provide a listing of current or past responsibilities.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put "see resume" in the space provided to answer the questions.

Failure to provide the information in the format required may result in your application being rejected from the process.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume.

Please note that all or some of the essential qualifications will be assessed throughout the selection process effective from the time you submit your application.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

This position does not offer telework/virtual/remote work, and requires the selected candidate to be in-office on a full-time basis.

Duties

This position has responsibility for installing, analyzing and maintaining LANs; designing, programming and implementing software applications; analyzing the feasibility of proposed networks; and providing user consultant services.

Work environment

As an employer of choice for over 22,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process

The intent of this process is to fill one permanent position in London, Ontario.

A pool of qualified persons resulting from this process will be created and may be used to fill similar positions (permanent or temporary) according to the position being staffed.

Should a Civilian Member of the RCMP (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

*Recent and **significant experience installing, repairing, modifying and maintaining Information Technology (IT) equipment.
*Recent and **significant experience implementing, supporting and troubleshooting Windows-based operating systems.
*Recent and **significant experience in end user software and application management.
*Recent and **significant experience providing second level IT support using Service Desk, Helpdesk or Call Centre ticketing system.
Experience using remote tools to provide desktop support.
Experience performing system and user administration.

Note:
*Recent is defined as experience acquired within the last two years.
**Significant refers to the breadth and depth of experience in the IT field that would normally be acquired over a period of six (6) months or more.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to perform IT system testing
Ability to prioritize workload
Ability to communicate effectively verbally
Ability to communicate effectively in writing

Meeting Client Needs
Flexibility
Developing Self
Problem Solving
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

A+ certification
Microsoft Certified Professional (MCP) or Microsoft Specialist certification

Experience in Information Technology Projects
Experience with Microsoft System Center Configuration Manager (SCCM)
Experience with Microsoft Active Directory (AD)
Experience with network-attached storage (NAS) devices

Willing and able to travel for extended periods.
Willing and able to work outside of core hours.
Willing and able to work overtime.
Valid driver’s licence
Ability to lift 23kg.
Willing and able to work in office on a full-time basis

Conditions of employment

Top Secret security clearance

Willing and able to travel for extended periods.
Willing and able to work outside of core hours.
Willing and able to work overtime.
Valid driver’s licence
Ability to lift 23kg.
All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates from outside the federal public service will be required to pay for their own travel expenses.

In order to verify that candidates meet the education requirement, original proof of education will be requested and must be provided during the selection process.

Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca

Proof of your Canadian Citizenship will be requested and must be provided during the selection process. The original of one of the following documents must be provided for verification:
Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
Certificates of Retention
Citizenship certificates
Canadian Passport

Please note that, for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:
- modification of your application/resume at any time BEFORE the closing date,
- responding to screening questions which will highlight your qualifications to the hiring manager,
- verification of the status of your application and notification(s), at any time, and
- electronic notification of assessment details and results.

Persons who are unable to apply on-line must contact our office via the email listed below prior to the closing date.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.
Reference checks may be sought.
An interview may be administered.
A test may be administered.
A situational exercise may be administered.
You may be required to provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.