IT Technical Advisor

Update: We would like to inform you that this inventory will close December 12, 2022 at 23:59, Pacific Time.

The final selection of applications will be made on December 13, 2022. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the pre-qualified pool. If you would like to be considered for the upcoming selection please make sure to submit your completed application no later than December 12, 2022.

A new inventory will be posted in the near future. Please watch for the inventory notice on the following site:
https://www.canada.ca/en/services/jobs/opportunities/government.html.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

Applicants MUST submit their application online. No other mediums will be accepted. Failing to do so will result in your application being rejected. Candidates in situations preventing them from applying online and needing special accommodations must advise the selection board prior to the closing date (see Contact information section below).

You must include your résumé with your application; however, DO NOT refer us to your résumé as it may only be used as a secondary source of information.

You must clearly demonstrate in your application how you respond to the factors of Education and Experience that are included in the essential qualifications listed below. It is your responsibility to provide concrete examples (including dates) illustrating how you respond to each qualification. Failing to do so, your application may be rejected as applicants will NOT be solicited for incomplete or missing information.

You must clearly demonstrate in your application how you meet the Education requirements listed in the Essential Qualifications section below. Please indicate:

• Institution name, city, province / state, country
• Program name and duration
• Period of time spent at the institution (Month/Year to Month/Year)
• Successful completion of program (degree, diploma, certificate received).

You must clearly demonstrate in your application how you meet the Experience factors listed in the Essential Qualifications section below. Provide concrete examples of the tasks you completed which show how the experience was acquired. For each experience factor, please indicate:

• Name of the employer where the experience was acquired.
• Period of time in which you have gained the experience (Month/Year to Month/Year).
• Title of the position held.

This is a crucial step of the process. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough; your answers must be specific, detailed and self-contained as your résumé will not be reviewed. The depth and breadth of the experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience.

For Government of Canada employees: Please clearly identify your substantive group and level, and your employment status.

For Government of Canada employees at the same group and level in Software Solutions : The selection board may waive some of the selection process steps based on the candidate’s depth of experience. Please ensure that your answers to the screening questions clearly describe your experience.

The application may be used to evaluate the ability to communicate effectively in writing.

Duties

Software Solutions/Application Development Stream or Testing Stream :
To provide specialized technical advice and support on the design, development, testing, implementation, integration, and maintenance of software solutions in support of service delivery to internal or external clients, and stakeholders.

Security Stream:
To provide specialized technical advice and support in the development, implementation, integration, and maintenance of IT security solutions to protect the integrity of departmental/agency IT assets in support of service delivery to internal or external clients, and stakeholders.

Work environment

The Innovation, Information and Technology Branch (IITB) is hiring IT Technical Advisors in the fields of Software Solutions/Application Development, Security and/or Testing of solutions/applications. Now is your chance to be part of the team !

WHO WE ARE

IITB is a national organization within Employment and Social Development Canada (ESDC), with a wide variety of IT work that can be performed regardless of geographic location. However, certain positions may require a physical presence at a specific location.

IITB's hub locations outside of the Gatineau/Ottawa National Capital Region are located in: St. John's, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver. However, in these changing times, there is a requirement to be able to work from home. This may remain a component of the evolving workplace.

As part of IITB, you will help shape the department’s IT projects, via technology selection and delivery, ensuring best practices are followed from the onset. IITB works on multiple projects to help deliver social benefits to Canadian citizens. We provide innovative solutions which support ESDC digital services to Canadian citizens and employers. We are a diverse, national organization powered by innovative thinking and approaches, delivering efficient, reliable and secure services and solutions.

• ESDC is on a mission to meet business and citizen digital service expectations by leveraging and embracing the latest leading edge technologies such as Artificial Intelligence, Open Source, Cloud, and by using development methodologies such as DevOps while also expanding further into the mobile space.
• ESDC offers career advancement opportunities. Our 27,000 employees work in various fields and locations across the country.

Do you want to make a difference and serve Canadians in a meaningful way?

• ESDC helps millions of Canadians every year through Employment Insurance, Canada Pension Plan, Old Age Security, and other social benefits.
• The department is in the midst of a digital transformation, aimed at delivering more client-centered services using the latest technologies.

Do you value work-life balance?

• We offer flexible hours, telework opportunities and work locations in Gatineau, Quebec and in dozens of other vibrant cities across Canada, allowing you to work close to home or even from home.

If you answered YES to any or all of the above questions this opportunity may be for YOU!

Intent of the process

A pool of partially qualified candidates will be established to staff similar positions at Employment and Social Development Canada with various tenures (acting, assignment, deployment, secondment, indeterminate/permanent, specified period/temporary), various language requirements, conditions of employment and/or locations.

We encourage you to apply as soon as possible since individual appointments resulting from this process may take place during the posting period and while assessments are still ongoing. Please note that the first extract of candidate applications is scheduled for May 17th, 2022 at 11:59pm Pacific Time. Applications received prior to this deadline will be considered for this first extract; applications received after this date will be considered in the next extract which will take place in October 2022.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education - All streams

E1: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

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Essential Experience

This selection process is composed of multiple streams. You can apply to one or many of these streams.

Experience – All streams
(Please demonstrate clearly how you meet the experiences)

EX1: Recent and significant experience* analyzing and synthesizing multiple sources of information to provide options and/or recommendations pertaining to IM/IT solutions and trends.

EX2: Recent and significant experience* providing IT technical advice related to IM/IT complex** issues to management and/or stakeholders.

EX3: Experience providing coaching to colleagues in the last five (5) years.

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Experience – Stream 1 (Software Solutions/Application Development)
(Please demonstrate clearly how you meet the following experience if applying on this stream)

EX4-SS: Recent and significant experience* in the design, development and support of at least two (2) complex ** IM/IT solutions.

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Experience – Stream 2 (Testing)
(Please demonstrate clearly how you meet the following experience if applying on this stream)

EX5-TST: Recent and significant experience* in the provision of IT testing services of at least two (2) complex ** IM/IT solutions.

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Experience – Stream 3 (Security)
(Please demonstrate clearly how you meet the following experience if applying on this stream)

EX6-SEC: Recent and significant experience* in one or more of the following:

• Performing Security Operations functions, such as Security Information and Event Management (SIEM), Data Loss Prevention (DLP), Identity and Access Management (IAM), Incident Management, Vulnerability Management, Endpoint Security Management, or Perimeter Management.
• Assessing IT security related risk, and providing specialized advice and recommendations.
• Providing advice on security policy, guidance, procedures and requirements related to IT technologies.
• Performing Application Security functions, such as application security vulnerability scanning, penetration testing, Development-Security-Operations(DevSecOps), Common Vulnerabilities and Exposures (CVE) mitigations or similar security functions.


* Recent and significant experience is defined as experience normally associated with the performance of those duties for a cumulative period of at least three (3) years within the last six (6) years. You MUST provide all relevant timelines (including year and month) to prove the 36 months (or more) of cumulative experience. Breadth and depth is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work performed.

** Complex issues are issues with at least two (2) of the following characteristics: multidimensional, sensitive, affecting many stakeholders, precedent setting, affecting client services or having a potential for significant media coverage.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB), English Essential, French Essential

Information on language requirements

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Competencies – All streams

C1: Analytical Thinking
C2: Creative thinking
C3: Continuous Learning

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Competency – Stream 1 (Software Solutions/Application development)

C4-SS: Application development and support

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Competency – Stream 2 (Testing)

C5-TST: Testing

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Competency – Stream 3 (Security)

C6-SEC: Security/Information and Application Protection

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Abilities – All streams

A1: Ability to communicate effectively in writing.
A2: Ability to communicate effectively orally.

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Personal Suitability – All streams

PS1: Integrity and Respect
PS2: Initiative
PS3: Dependability
PS4: Adaptability
PS5: Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

The following Assets may be applied or assessed at a later date (may be needed for the job and therefore candidates will not be asked to include how they meet these asset qualifications as part of the online application).

Education

Certifications

AE1 : Certified Information System Security Professional (CISSP)
AE1 : Certified Cloud Security Professional (CCSP);
AE1 : Certified Protection Professional (CPP) from ASIS
AE1 : Certified Information Systems Auditor (CISA)
AE1 : Azure or Amazon Web Service (AWS) Certifications

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Experience

AEX1: Experience in Main-frame development environment (Cobol, CICS, Unisys, IBM)
AEX2: Experience in the development of IBM Cúram Solutions
AEX3: Experience in development of Cloud solutions
AEX4: Experience in development of MS Dynamics 365 solutions
AEX5: Experience in object oriented design and programming (C#, Java, VB.Net)
AEX6: Experience in Web development (HTML5, CSS3, Javascript and Javascript frameworks like jQuery, AngularJS)
AEX7: Experience in the development of PeopleSoft solutions
AEX8: Experience in the development of SAP solutions
AEX9: Experience in the development of Oracle and SQL server solutions (Designer 2000, PL/SQL, SQL)
AEX10: Experience in the development of Automated Testing of IT solutions (Selenium, Axe Core, XUnit, JUnit)
AEX11: Experience in developing process automation using tools such as UI Path, Automation Anywhere, Blue Prism, WorkFusion, Microsoft Power Automate
AEX12: Experience applying Agile values and principles in a Scrum Master role.
AEX13:Experience using and/or configuring cloud security tools.
AEX14:Experience using a vulnerability scanner and/or interpreting the results of a vulnerability scan.

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Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

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Operational Requirements

Willing and able to work overtime on occasion, sometimes on short notice.

Willingness to travel within Canada if and when required.

Conditions of employment

Security Clearance: Reliability Status or Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

A Public Service Commission standard exam may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet one or more of the Asset Qualifications and/or the organizational needs, depending on the requirements of the specific position being staffed.

Due to evolving needs in IM/IT, additional Asset Qualifications may be added at a later date. Should this occur, all successful candidates in the pool will be informed and will have the opportunity to inform us if they meet the added asset qualification(s).

Depending on the number of applicants and the human resources needs and/or plans, volume management strategies may be used for the purpose of managing applications to determine the candidates who will continue in the next steps of the staffing process. Such volume management strategies might include: screening of applications based on the Asset Qualifications, random selection, top-down approach and/or establishment of cut-off scores.

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process. Candidates educated outside of Canada must have their certificates and/or diplomas assessed against Canadian education standards. For more information, please click on “Degree Equivalency” in the Education section.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and inform the selection board when it changes. If special circumstances prevent you from having access to your e-mail, or if your email has changed, please advise the selection board using the email address provided in the Contact information section below.

All Exams and interviews will be conducted virtually.

For Government of Canada employees: an assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your present supervisor may be required before an offer can be made.

Candidates are entitled to participate in the appointment process in the official language of their choice, (French or English).

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

ESDC is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted for exams or interviews, you should advise the selection board by way of email (see Contact Information below) in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.