National Consultant: STREAM 1 and STREAM 2

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, aboriginal persons, persons with disabilities and members of a visible minority community.

On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely, or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment, you will be contacted to complete an attestation of vaccination status.”

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Work environment

EVERYONE IS WELCOME: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The WP-05 National Consultant roles within Veterans Affairs Canada (VAC) are responsible for the provision of consultative services, professional guidance, functional direction and training to Veterans Affairs Canada client service delivery staff in support of the delivery of programs, benefits and services to promote the well-being of VAC clients in one or more of the following areas of expertise: case management, program management and operational support, quality management, mental health, disability management, transition and rehabilitation.

This process will be used for potential staffing of the following National Consultant roles:
- STREAM 1: National Consultant: Case Management Practice and Strategic Team
- STREAM 2: National Consultant: Standards Training and Evaluation Officer

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A degree from a recognized post secondary institution with a specialization in social work, nursing, occupational therapy, physiotherapy, vocational rehabilitation, psychology, counselling, or another specialty related to human behaviour and appropriate experience, or an acceptable combination of education at a post-secondary level combined with training and experience.

Degree equivalency

ESSENTIAL EXPERIENCE - (ALL STREAMS)
• Significant experience* working in health or social services, or welfare programs or welfare services.
• Experience in providing functional direction** in an inter-disciplinary*** health-care or social services environment.
• Experience leading or supporting working groups, projects or teams.
• Experience providing advice or guidance or recommendations to management.
• Experience in facilitating group activities/events or delivering training sessions in an adult learning environment.
• Experience in interpreting or applying legislation or regulatory or policy-related benefits and services

* “Significant experience” refers to the breadth and depth of experience and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria. Such experience is normally acquired when having performed the duties over a period of 2 years within the last 5 years.

** “Functional direction” provides operational staff with guidance on policy or process to support decision making

*** “Inter-disciplinary” environment is defined as a group of diverse professional roles who work closely together and support one another through the exchange of their respective professional expertise. It draws knowledge from several fields such as various medical professions; physicians, psychology, social work, sociology, etc. It is about creating solutions by thinking across boundaries.

ESSENTIAL EXPERIENCE (STREAM 1 ONLY) - National Consultant: Case Management Practice:
• Experience as a Case Manager **** in a health or medical or social services or rehabilitation environments.

**** Case Management is a collaborative process designed to meet the individual’s and family’s holistic needs in order to facilitate timely access to appropriate resources so their level of independence and quality of life are optimized. The functions conducted by Case Managers include engagement and relationship building, comprehensive/holistic assessment, analysis, case planning/consultation, monitoring /evaluation and conclusion.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential / Bilingual Imperative (CBC/CBC)

Information on language requirements

ABILITIES
• Ability to manage complex files and projects effectively in an interdisciplinary environment where there may be competing initiatives and tight deadlines.
• Ability to research, analyze and summarize information to identify options and make sound recommendations.
• Ability to provide guidance and direction in the application of legislation, policy or business processes.
• Ability to prepare reports or briefing notes and deliver presentations.

PERSONAL SUITABILITY
• Integrity
• Strategic Thinking
• Inter-personal skills
• Initiative
• Action oriented
• Leadership

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
• Master’s degree in any of the related fields.
• Significant experience* in the design, delivery, management, or evaluation of health, social or rehabilitation services, or disability benefits.
• Experience working in a coaching, mentoring role.**
• Experience as a member of the Canadian Armed Forces.
• Experience in quality management or quality assurance.

* "Significant experience" refers to the breadth and depth of experience and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria. Such experience is normally acquired when having performed the duties over a period of 2 years within the last 5 years.

** The International Coach Federation defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.

Degree equivalency

ORGANIZATIONAL NEEDS
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a disability, Visible Minorities, Women.

OPERATIONAL REQUIREMENTS
• Willingness and ability to travel
• Occasional overtime may be required sometimes with little notice.

Conditions of employment

• Reliability Status - Some positions may require a Secret security level.
• Some positions may require: Possession and maintenance of a valid driver's license or personal mobility to a degree normally associated with the possession of a valid driver's license.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates may be asked to provide proof of Canadian Citizenship at a later date.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

An interview and/or written exam may be administered.

Reference checks may be sought.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.