Launch your administrative career with Canada Border Services Agency!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

All applications must be submitted electronically through the Public Service Resourcing System (PSRS) on jobs.gc.ca. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal you must contact prior to the closing date and receive approval to apply via an alternate means.

By the closing date of the job advertisement, applicants must clearly demonstrate, in their online application via the screening questions, how they meet the essential and asset education and experience qualifications in the text boxes provided. For the assets qualifications, candidates are not required to meet all of the asset criteria. Explain and provide details related to your experience for only those asset experience that apply to you. If you do not have experience for a particular criteria, leave the box blank.

Please ensure you provide concrete examples illustrating the activities you have actually performed and how those activities meet the requirements. The assessment board cannot infer work experience with only a position title. Candidates will not be solicited for incomplete or missing information. Failing to do so could result in your application being rejected. Your application may be used to assess written communication, therefore, please use complete sentences in your responses.

Work environment

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities? Whether you are seeking employment as an administrative assistant, a cashier-counter clerk, a senior human resources assistant, an enforcement clerk, an administrative assistant to the Director, etc. this job opportunity is for you! With hundreds of offices and service locations across Canada, the CBSA has the position right for you.

Notes: The Program and Administrative Services Group comprises positions that are primarily involved in the planning, development, delivery or management of administrative and federal government policies, programs, services or other activities directed to the public or to the Public Service.

In accordance with respective business and/or operational requirements flexible work arrangements may be considered (e.g. compressed work, telework agreements, etc.).The CBSA strives to offer a flexible work environment in accordance with the position’s requirements, and takes all necessary precautions to ensure the health and safety of its employees.

Intent of the process

The Canada Border Services Agency (CBSA) is looking for talented candidates to fill various administrative and clerical support services positions at the CR-04, CR-05 and AS-01 groups and levels.

Committed to people and service excellence, the CBSA encourages a collective staffing approach through the use of one selection process for positions with common group and levels across Canada. As such, if you are considering a career with the CBSA, you are highly encouraged to apply. By doing so, you will have access to a greater number of job opportunities through only one selection process.

CBSA is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including visible minorities, Indigenous peoples, women, and persons with disabilities.

The intention is to create a national pool of candidates who meet the essential qualifications. Candidates may be evaluated further, for specific opportunities, on qualifications that are deemed necessary, whether or not the qualifications have been identified on the statement of merit criteria for this selection process. If you qualify in this selection process, you will be placed in a pool of qualified candidates accessible to all hiring managers who have vacancies to fill within the CBSA.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives (see note 1)

1. The employer-approved alternative to a secondary school diploma is: An acceptable combination of education, training and/or experience.

For this process, an acceptable combination of education, training and/or experience is the following:
Successful completion of two (2) years** of secondary school and four (4) years of work experience in the field of clerical or administrative support.
**In provinces or territories where secondary school completion comprises 12 years of schooling, two years of secondary school correspond (for the purposes of these Occupational Group Qualification Standards) to ten years of schooling (normally grade 10). In provinces or territories where secondary school completion comprises 11 years of schooling, two years of secondary school correspond (for the purposes of these Occupational Group Qualification Standards) to nine years of schooling (normally grade 9 or "secondaire III").

Note: If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards through a recognized credential assessment service. Please see the Degree equivalency link for further information.

Degree equivalency

.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative – BBB/BBB, CBC/CBC
English and/or French Essential

Information on language requirements

EXPERIENCE (see note 1)
ALL POSITIONS
EXP1. Experience in providing administrative OR clerical support services in a work environment.

EXP2. Experience using various software including (see note 2):
2.1 A word processing software, such as Microsoft Word AND;
2.2 A spreadsheet application, such as Microsoft Excel; AND;
2.3 Email, such as Microsoft Outlook.

AS-01 ONLY
EXP3. Experience in providing advice on administrative OR program services in a work environment (e.g. preparation of administrative or program reports, conducting research and analysis, reviewing and assessing client requests, providing advice and options on the appropriate procedures, etc.).

Note 1: Please ensure that your experience is clearly detailed and that you provide the following information:
1) Name of the organization where the experience was acquired;
2) Title of the position, duration and dates (YYYY-MM) for which you exercised the functions; and
3) Specific details of tasks, projects or accomplishments demonstrating the experience acquired.

Note 2: Candidates must demonstrate experience for each element of the criteria. Experience could be acquired via work experience, study or volunteer work.

COMPETENCIES
-Attention to detail
-Reasoning skills
-Being organized
-Decisiveness
-Service excellence
-Uphold integrity and respect

ABILITIES
-Ability to work effectively in a team
-Written communication

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
Graduation from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE
AEXP1. Experience in research, analysis and synthesis of information from a variety of sources.

AEXP2. Experience providing administrative and/or program support services to management.

AEXP3. Experience in overseeing the work of an administrative support team.

AEXP4. Experience in verifying and tracking various financial reports in a work environment (such as, but not limited to accounts payable, invoicing, contracting).

AEXP5. Experience in coordinating logistics for meetings, information sessions or events (such as, but not limited to sending invitations, preparing the agenda, reserving rooms, equipment, etc.).

AEXP6. Experience in providing administrative support to a manager (such as, but not limited to data entry, managing and maintaining a calendar).

AEXP7. Experience working in a Human Resources discipline (ex. classification, labour relations, employment equity, official languages, staffing, HR planning, compensation, etc.).

AEXP8. Experience using a financial management system such as, but not limited to, SAP, CAS, etc.

AEXP9. Experience providing records management services (services may include, but are not limited to, indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data).

AEXP10. Experience using a human resources management or payroll system such as, but not limited to, SAP, CAS, Phoenix etc.

AEXP11. Experience in a client/customer service environment such as, but not limited to, a call centre, retail, etc.

Please note that hiring managers may check your references.

ORGANIZATIONAL NEEDS
In support of achieving a diversified workforce and to address under-representation of Employment Equity groups, consideration may be given to qualified candidates self-identifying as belonging to one or more of the following Employment Equity groups: Aboriginal People, persons with disabilities, members of visible minorities and women.

Placement of CBSA employees affected by Workforce Adjustment.

Information on employment equity

Conditions of employment

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Note: On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Various security requirements.

Some positions may require various terms and conditions of employment such as example, but not limited to:
• Enhanced reliability security clearance ;
• Secret security clearance ;
• Possess and maintain a valid driver’s license or mobility associated with a driver’s license ;
• Willingness and ability to travel ;
• Work various shifts, including evening and weekends ;
• Willingness and ability to work overtime ;
• Ability to lift and/or carry up to 25 kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ASSESSMENT STRATEGY

Below is the assessment process flow that summarizes the assessment steps for the selection process, the assessment strategy may be subject to change. Please note that only successful candidates will be invited to participate in the subsequent step in the process. Additional information, including dates, will be confirmed at a later stage in the process through emails.

Step 1 : Online Test. This step will occur before the screening of candidate applications.
Step 2 : Screening of the essential education and experience qualifications AND Second Language Evaluation*
Step 3 : Written Test –essay style questions.
Step 4 : Screening of asset qualifications.

*Candidates in process wishing to be considered for bilingual positions, and that do not possess valid Second Language Evaluation results, will be invited to complete two Second Language Evaluation Unsupervised Internet Tests:
1. The Unsupervised Test of Written Expression for Level B or C and
2. The Unsupervised Test of Reading Comprehension for Level B or C
The tests allow candidates to be assessed from home, and are available as a temporary measure in response to the COVID-19 situation.

OTHER INFORMATION

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Top-down selection may be used during the assessment phase which means that only candidates who achieve the pass mark and are among top ranking scores may be given further consideration in this selection process.

Candidates will be required to submit their proof of education documents should they be considered for appointment.

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Agency’s contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons 5) Participation in a different appointment process or another reason that is considered reasonable by the assessment committee.

All communications regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address (both professional and personal) and update their personal information when/if it changes. Candidates should include an email address that accepts emails from unknown users (some email systems block these types of emails).

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.