Technical Advisor, IT Business Line Support Services

Update: We would like to inform you that this inventory will close January 31, 2023 at 23:59, Pacific Time.

The final selection of applications will be made on February 1, 2023. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the pre-qualified pool. If you would like to be considered for the upcoming selection please make sure to submit your completed application no later than January 31, 2023 at 23:59, Pacific Time.

A new inventory will be posted in the near future. Please watch for the inventory notice on the following site:
https://www.canada.ca/en/services/jobs/opportunities/government.html

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

This selection process is composed of three (3) different IT-03 Technical Advisor position streams. You can apply to all, one or two streams based on your experience.

1. Project Management (PM) Stream
2. Business Analysis (BA) Stream
3. Scrum Master Stream

You must clearly indicate in your application for which position(s) you wish to apply and demonstrate how you meet the Education and Experience factors for each position you intend to apply. These are listed in the Essential Qualifications section below.

The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

Applicants MUST submit their application online. No other mediums will be accepted. Failing to do so will result in your application being rejected. Candidates in situations preventing them from applying online and needing special accommodations must advise the selection board prior to the closing date at .

You must include your resumé with your application; however, avoid referring us to your resumé as it may only be used as a secondary source of information.

You must clearly demonstrate in your application how you meet the Education requirements listed in the Essential Qualifications section below. You must indicate:
• Institution name, City, Province / State, Country
• Program name and duration
• Period of time spent at the institution (Month/Year to Month/Year)
• Successful completion of program (degree, diploma, certificate received).

You must clearly demonstrate in your application how you meet the Experience factors listed in the Essential Qualifications section below. For each experience factor, please indicate:
• Name of the employer where the experience was acquired.
• The period of time in which you have gained the experience (Month/Year to Month/Year).
• The title of the position held. Provide concrete examples of the tasks you have completed which show how the experience was acquired.

This is a crucial step of the process. Failing to do so, your application may be rejected as applicants will NOT be solicited for incomplete or missing information. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough; your answers must be specific, detailed and self-contained as your resume will not be reviewed. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience.

For existing Government of Canada employees: Please clearly identify your substantive group and level, and your employment status. For existing Government of Canada employees at the same group and level: The selection board may waive some of the selection process steps based on the candidate’s depth of experience.

The application may be used to evaluate the ability to communicate effectively in writing.

Work environment

Now is the time to build your career at Employment and Social Development Canada (ESDC).

The Innovation, Information and Technology Branch (IITB) is hiring.

As part of IITB, you will help shape the department’s IT projects, via technology selection and delivery, ensuring best practices are followed from the onset. Come join a team of over 2,500 IT professional. We provide innovative solutions which support ESDC digital services to Canadian citizens and employers. We are a diverse, national organization powered by innovative thinking and approaches, delivering efficient, reliable and secure services and solutions.

Be part of the ESDC team helping millions of Canadians every year through Employment Insurance, Canada Pension Plan, Old Age Security, and other social benefits by embracing the latest leading edge technologies.

The Innovation, Information and Technology Branch (IITB) is a national organization within Employment and Social Development Canada (ESDC), with a wide variety of Information technology (IT) work that can be performed regardless of geographic location; however, certain positions may require a physical presence at a specific location.

IITB's hub locations outside of the Gatineau/Ottawa National Capital Region (NCR) are located in: St. John's, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

NOTE: As a result of the COVID-19 pandemic, most IITB employees are teleworking for the foreseeable future. These temporary work arrangements are determined on a case by-case basis dependent on operational requirements of the position at the time of hiring. As the situation with the pandemic evolves, there may be changes to the available work arrangements.

Intent of the process

A pool of partially qualified candidates will be established to staff similar positions at Employment and Social Development Canada with various tenures and/or various language requirements, conditions of employment and/or locations.

We encourage you to apply as soon as possible since individual appointments resulting from this process may take place during the posting period and while assessments are still ongoing. Please note that the next extract of candidate applications is scheduled for early in 2023.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Essential Qualifications

Education - All Streams

E1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, project management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience - All Streams

EX-1. A minimum of four (4) years of cumulative experience over the past seven (7) years in the information management/information technology (IM/IT) field analysing client needs for information technology solutions, providing guidance, recommending solutions and elaborating on feasible alternatives.

EX-2. A minimum of four (4) years of cumulative experience over the past seven (7) years in IM/IT Solution Development Life Cycle (SDLC) performing activities such as project management, establishing an Agile mindset using a supported framework, or business analysis duties (planning, designing, developing and deployment) or where industry standard methodologies were followed.

EX-3. A minimum of four (4) years of cumulative experience over the past seven (7) years participating in communications and collaborating with stakeholders, business clients and/or support teams.

Experience - Project Management (PM) Stream

EX-PM1. A minimum of three (3) years of cumulative experience* over the past seven (7) years in the Project Management of IM/IT solutions, elaborating on feasible alternatives and producing supporting project documentation.

Important notes:
* Must be related to Project Management. Project Management is the knowledge and ability to apply formal project management principles and practices during the planning, implementation, monitoring, reporting and completion of projects, ensuring effective management of scope, resources, time, costs, quality, risks and communications.

Experience - Business Analysis (BA) Stream

EX-BA1. A minimum of three (3) years of cumulative experience** over the past seven (7) years in providing Business Analysis direction and guidance to solution/technical teams, on an on-going basis and providing the following services, in written and in oral presentations, to stakeholders of the analysis, research, options and recommendations as it relates to the initiatives.

Important notes:
** Must be related to Business Analysis. Business Analysis is the knowledge and ability to apply the principles of business analysis in the planning, reengineering, requirement gathering for government or business environments, operations, processes, and practices.

Experience - Scrum Master Stream

EX-SM1. A minimum of three (3) years of cumulative experience over the past seven (7) years in coaching, guiding, removing impediments and establishing Agile practices following one of the Agile frameworks (SCRUM, Kanban, Srumban etc…) for a team.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual Imperative BBB/BBB
• English essential
• French essential
• English or French essential

Information on language requirements

Technical Competencies
C1. Project Management (for Project Management Stream)
C2. Business Analysis (for Business Analysis Stream)

The dictionary of technical competencies is available at the following site:
www.gcpedia.gc.ca/gcwiki/images/2/24/Technical_Dictionary_EN.pdf

Abilities - All Streams
A1. Ability to identify project challenges and risk and make recommendation for their resolution and advise management on their potential consequences.
A2. Ability to work with others and establish relationships
A3. Showing initiative and leading change
A4. Demonstrating integrity and respect
A5. Ability to communicate effectively in writing
A6. Ability to communicate effectively orally

Abilities - Scrum Master Stream
A7. Ability to guide/coach/facilitate a team in an Agile Framework (eg. Scrum, Kanban…)

The following may be applied / assessed at a later date (may be needed for the job)

Education
A university degree with specialization in Computer Sciences, Computer Engineering, or other related IM/IT related to the position to staff.

Degree equivalency

Certification in one or more of the following:
• ITIL
• PMP, Prince2
• Scrum Master Certification
• Change Management Certification
• TOGAF
• Entry Certificate in Business Analysis™ (ECBA™)
• Certification of Capability in Business Analysis™ (CCBA®)
• Certified Business Analysis Professional (CBAP®)
• PMI Professional in Business Analysis (PMI-PBA)®
• Other university recognized certificate program for Business Analysis Certification
• Other certifications relevant to the position

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements:
• Willing and able to work overtime on occasion, sometimes on short notice.
• Willingness to travel within Canada if and when required.

Conditions of employment

• Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks will be sought.

A Public Service Commission standard exam may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet one or more of the Asset Qualifications and/or the organizational needs, depending on the requirements of the specific position being staffed.

Due to evolving needs in IM/IT, additional Asset Qualifications may be added at a later date. Should this occur, all successful candidates in the pool will be informed and will have the opportunity to inform us if they meet the added asset qualification(s).

Depending on the number of applicants and the human resources needs and/or plans, volume management strategies may be used for the purpose of managing applications to determine the candidates who will continue in the next steps of the staffing process. Such volume management strategies might include: screening of applications based on the Asset Qualifications, random selection, top-down approach and/or establishment of cut-off scores.

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

Successful candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process. Candidates educated outside of Canada must have their certificates and/or diplomas assessed against Canadian education standards. For more information, please click on “Degree Equivalency” in the Education section.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and inform the selection board when it changes.

All exams and interviews will be conducted virtually.

For Government of Canada employees: An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor is required before an offer can be made.

Candidates are entitled to participate in the appointment process in the official language of their choice (French or English).

ESDC is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

ESDC is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted for exams or interviews, you should advise the selection board by way of email (contact information below) in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Submitting Your Application

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.