Human Resources Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

**Candidates must clearly demonstrate how they meet the essential education and experience criteria as well as the asset qualifications by responding to all the screening questions. Candidates must elaborate their answers by providing concrete examples, and indicate when and where they obtained this experience. Please note that failure to respond to the screening questions with the requested information could result in your application being rejected.**

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified candidates will be established and may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment and/or various tenures within Shared Services Canada.

Positions to be filled: Number to be determined

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION :
Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

ESSENTIAL EXPERIENCE:

EXP1: Experience providing general administration support services to clients*.
EXP2: Experience in delivering client* service by telephone, in person or in writing.
EXP3: Experience using Microsoft Excel, Word, Outlook, PowerPoint or equivalent.
EXP4: Experience interpreting and applying policies and/or procedures.
EXP5: Experience in researching and analyzing information.

*Clients may include: management, employees, general public, or other stakeholders

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual (English and French) Imperative BBB/BBB
English Essential

Information on language requirements

ESSENTIAL ABILITIES:

A1: Ability to organize your workload in order to meet work objectives.
A2: Ability to effectively communicate orally and in writing.
A3: Ability to work under pressure and in a fast pace environment.
A4: Ability to work with various systems.

ESSENTIAL PERSONAL SUITABILITIES:

PS1: Effective Interpersonal relationships
PS2: Judgment
PS3: Initiative
PS4: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:

AEX1: Experience working in a government environment.
AEX2: Experience providing administrative support in Human Resources (HR)*
AEX3: Experience maintaining data in a system.
AEX4: Experience using PeopleSoft or Phoenix
AEX5: Experience using GcCase

* HR activities encompasses: classification, recruitment and staffing, strategic planning workforce analysis, recognition, training, orientation, staff relations, official languages, work force adjustment, workplace relations, performance management, occupational health and safety, delegation and employment equity, HR assistant.

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

2. Candidates are entitled to participate in the selection process in the official language of their choice.

3. All applications must be submitted online through GC Jobs (https://www.canada.ca/en/services/jobs/opportunities/government.html). Do not email, fax or mail in applications as these will not be accepted.

4. Acknowledgment of receipt of applications will not be sent. Applicants who are screened in to this selection process will be sent further information by email regarding what to expect during subsequent phases of this selection process.

5. Various assessment tools may be used in this selection process such as a written exam, reference checks, an interview, etc.

6. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

7. Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.