Manager Disability Management Program

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) COULD be used to evaluate your ability to communicate effectively in writing.

Health Canada is committed to increasing representation of Black employees and other racialized groups, Indigenous People, women and persons with disabilities. Health Canada would like its workforce to be reflective of the population it serves. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Health Canada welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

EVERYONE IS WELCOME
Health Canada and the Public Health Agency are dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

BRING YOUR WHOLE SELF TO WORK
We encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.

Duties

Tasks include but not limited to:

Oversee direct service delivery on matters related to Disability Management, Duty to Accommodate, Occupational Health and Safety (accident/incident reporting) to employees and managers as it relates to the needs of the client.
Participate and oversee in the collaboration with stakeholders to identify solutions for the client, including internal and external service providers such as Accessibility Accommodations and Adaptive Computer Technology Program (AAACT)
Design, develop and implement standard operating procedures for service delivery.
Design, develop and implement tools to support the operations of the Workplace Wellness Service Centre (case management tool, templates, reports, etc.)
Research and implement best practices related to client service delivery.
Establish service standards and, where necessary, implement solutions to achieve, maintain, and improve services.
Implement a quality assurance program for the management of cases, case conferencing, record keeping, etc.
Monitor the case management approach for consistency, accuracy and timeliness of services.
Conduct complex case conferences (as needed)
Educate managers and employees regarding their roles, responsibilities and requirement collaboration throughout the duration of the case.

Work environment

Managing the Workplace Wellness Service Centre (WWSC) which provides high quality, timely and bias free services to managers and employee on matters related to Occupational Health and Safety, Disability Management and Duty to Accommodate for the prohibited grounds of disability/illness that uphold the values of respect, trust and integrity.
The WWSC is designed as a one-stop shop for these services, managers and employees will have access to an impartial case manager that will advocate for and proactively advise, support and guide them in: Preventing and/or managing absence from work due to illness, disability or injury, and minimize the impact of impairment on the ill or injured employee’s ability to participate in the workplace and establishing personalized stay-at-work(SAW)/return-to-work (RTW), or joining the workplace strategies; and identifying and obtaining the tools/equipment required to return to work or do their work.

Intent of the process

This process will be used to staff one (1) indeterminate position, and to create a pool of fully or partially qualified candidates that may be used to staff similar positions at an identical or equivalent group and level with various languages proficiencies (Bilingue Imperative BBB/BBB, Bilingual Imperative CBC/CBC, Bilingual Imperative CCC/CCC,), various security profiles and various tenures using various staffing activities for positions within Health Canada and Public Health Agency of Canada. If you are interested in this type of work, you are encouraged to apply on this process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

A post-secondary school diploma or employer-approved alternatives.

Degree equivalency

Experience:

Recent* and significant** experience in an fast paced operational environment providing client services to employees and managers at all level in at least one (1) of these fields (mental health, workplace wellness, occupational health and safety, duty to accommodate or disability management).
Significant** experience in the development of operating procedures, quality control methods and tool to support service delivery excellence.
Significant** experience analyzing issues and problems impacting service delivery and in engaging stakeholders in the identification and implementation of service improvement solutions.
Significant** experience in briefing senior management*** on issues and in providing recommendations for the continuous improvement of client-service operations, administration and client experience.
Significant** experience in collecting, analyzing, monitoring and reporting on performance results against established service standards.
Experience in leading a multidisciplinary team in a client service environment.

*Recent experience means experience gained during the last five (5) years.
**Significant experience is defined as the depth and breadth of which are normally equivalent to experience gained during the performance of these duties for approximately three (3) years.
***Senior Management is defined as Director level and above.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Education:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, Occupational Therapy or in any other field relevant to the work to be performed.

Degree equivalency

Asset Certification:

Certification related to client services, duty to accommodate, disability management, occupational health and safety or case management.

Asset Experience:

Experience in working in a client service environment (e.g. A service centre, call centre, clinic, etc.).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:

Knowledge of current and emerging priorities, trends and challenges related to work place wellness in the Federal Public Service.
Knowledge of Mental Health, Occupational Health and Safety, Disability Management and Duty to Accommodate legislation, policies, procedures and standards.
Knowledge of client-services principles and practices.

Abilities:

Ability to manage a team, finance and projects.
Ability to analyze, resolve complex* situations and make recommendations to senior management**.
Ability to work effectively with others.
Ability to communicate effectively orally and in writing.
Ability to work under pressure with frequently changing priorities to meet deadlines.

*« Complex » is defined in consideration of the diversity of cases, files or projects handled, the degree of independence shown, the depth of research, strategic linkages and/or analysis required, the variety and sensitivity of stakeholders engaged, and the level of urgency, priority and profile of work completed.
**Senior Management is defined as Director level and above.

Personal Suitability:

Initiative and being action oriented
Effective Interpersonal Skills
Judgement
Respectful of diversity

The following may be applied / assessed at a later date (may be needed for the job)

Asset Ability:

Ability to work with a virtual team.

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. A written examination may be administered.
2. Reference checks may be sought.
3. An interview may be administered.
4. Please identify clearly your substantive group and level and your employment status on your resume and/or application form.
5. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
6. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLY MISSING INFORMATION.
7. For this process, emails are the most efficient way to communicate with you. CANDIDATES WHO APPLY TO THIS SELECTION PROCESS MUST INCLUDE AN EMAIL ADDRESS THAT ACCEPTS EMAIL FROM UNKNOWN USERS (SOME EMAIL SYSTEMS BLOCK THESE TYPES OF EMAIL). If you do not wish to receive results by email and if you change your email address during the process, it is your responsibility to inform us.
8. Candidates that fail to confirm their attendance at the written exam or the interview; will be considered to have withdrawn from the process.
9. If a candidate is no longer interested in this position and has chosen to voluntarily withdraw, they must notify as soon as possible.
10. Candidates are advised that their exam or interview will only be rescheduled under these exceptional circumstances:
- Medical reason with certificate
- Pre-arranged travel with proof
- Pre-scheduled training with proof
- Pre-arranged exam/interview for another Government of Canada staffing process with proof
- Pre-approved vacation with proof
- Death in the family
- Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.)
11. Candidates must meet the essential qualifications to be appointed to a position.
12. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at the screening phase.
13. If you required technical support to apply for this position, please contact jobs.gc.ca at: http://emplois-jobs.gc.ca/centres/contact-contactez/index-eng.php
14. Please note that candidates are responsible for submitting their application by the closing date in order to be considered. No applications will be accepted once the deadline has passed.
15. Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/927/identifytheorganization-responsible-for-recognition.canada.

As per the Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (temporary), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.