IT Manager / IT Senior Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

STREAM 1 - IT MANAGER
STREAM 2 - IT SENIOR ADVISOR

We recognize our responsibility and are fully committed to reconciliation with Indigenous Peoples, and finding and eliminating racism as well as systemic and structural barriers in our people management, policy and programs. In order to achieve this goal, we strongly encourage you to tell us if you belong to one or more of the following groups: Indigenous, Black and other racialized minorities, Persons with a Disability, Women and LGBTQ2+.

How to apply?

If you think that you meet the qualifications listed below:
• Click "Apply online"
• Upload your resume
• Respond to the screening questions

***Please note that only applications received directly via GC Jobs will be accepted. Persons with disabilities preventing them from applying online are asked to contact the persons listed below.***

For tips on how to apply, check out this video: http://www.youtube.com/watch?v=0GW7P3g9hhIl

Work environment

WHY WORK WITH US!

Come join a team of people who are dedicated to building a stronger, better and more inclusive Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our social and economic prosperity. Both concepts are important - maximizing the social and economic benefits of managed migration (while sometimes sounding banal) is one of our main objectives. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, inclusive and prosperous country we want to be.

What’s in it for you:
• One of Canada’s Best Employers (Forbes 2021)
• A career among a dynamic and dedicated team
• Opportunities for advancement
• A wide variety of positions to diversity your career

If you share our vision for a strong and inclusive Canada, come be a part of the IRCC Team!

Intent of the process

This process may be used to establish a pool of candidates to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures at Immigration, Refugees and Citizenship Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager

Degree equivalency

EXPERIENCE

ALL STREAMS
EXP1 - Experience in the establishment of partnerships and in collaborating with internal and/or external stakeholders.
EXP2 - Recent* and significant** experience in providing strategic advice, both in writing and orally, to senior management (Director, Executive Director, Director General equivalent or higher) in relation to IM/IT services and solutions.
EXP3 - Recent* and significant** experience in planning and leading the development and/or implementation of complex*** IT enabled projects.
EXP4 (STREAM 1 only) - Significant** experience leading a team of multi-disciplinary specialists.
EXP5 (STREAM 2 only) - Significant** experience delivering an IM/IT service in at least one of the following areas:
• Enterprise Architecture
• IT Infrastructure and/or Operations (i.e.: network, computers, email services, telecommunications or service management, etc.)
• Application Development
• IT Security
• Database Development and Data Administration
• Data Centre operations
• Service Delivery/Account Management
• Information Technology Service Management (ITSM) and ITSM processes
• Cloud Architecture
• Agile Project Management
• DevOps or CI/CD development
• Relationship Management of Partnerships
• Biometric technology solutions and Identity Management

*Recent is defined as the experience normally acquired within the last five (5) years.
**Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of at least one (1) year.
***Complex projects are with at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, having a major impact on the public service.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS - EDUCATION

AEDU1 - A recognized university degree in computer science, information technology, information management or another specialty relevant to the position to be staffed.
AEDU2 - Various IM/IT Certifications such as:
• Information Technology Infrastructure Library (ITIL) Certification
• Agile Certification
• Project Management Professional (PMP) and/or Prince 2
• Information Technology Service Management (ITSM)
• Cloud Certifications (Amazon, MS, etc.)

Degree equivalency

ASSET QUALIFICATIONS - EXPERIENCE

AEXP1 - Recent* and significant** experience in recommending successful strategies to reduce IT incidents in a production environment.
AEXP2 - Experience in the management and implementation of change initiatives, having significant impacts on Federal Departmental personnel and/or external clients.
AEXP3 - Experience in the acquisition process and contracts management.
AEXP4 - Experience in developing enterprise architectures and/or solution architecture.
AEXP5 - Experience implementing solution using containerization technologies such as Kubernetes, Open Shift, Open Stack or other Open Source cloud technologies.
AEXP6 - Experience in leading development initiatives using current system development tools and languages such as Angular, Java, .NET, Python.
AEXP7 - Experience with the Siebel CRM application development tool kit or Siebel CRM business intelligence tool kit.
AEXP8 - Experience in conducting IM/IT activities related to planning, organizing, directing and controlling of complex IT systems.
AEXP9 - Experience providing IM/IT Services within the Federal Public Service.
AEXP10 - Experience in the support and maintenance of biometric hardware and software modalities (i.e. finger print, facial recognition).

*Recent is defined as the experience normally acquired within the last five (5) years.
**Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of at least one (1) year.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC, Bilingual Imperative BBB/BBB, English Essential, English or French Essential

Information on language requirements

KNOWLEDGE

K1 - Knowledge of current IM/IT environment and associated challenges as they relate to the Government of Canada direction and initiatives.

COMPETENCIES

C1 - Judgement / Analytical Thinking
C2 - Effective Interactive Communication
C3 - Values and Ethics
C4 - Adaptability and Flexibility
C5 - Innovativeness

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

IRCC is committed to having a Diverse and Inclusive workforce. As such, Preference may be given to under-represented Employment Equity Groups:
• Indigenous Peoples*
• Persons with disabilities, and
• Racialized persons**
• Women

*referred as Aboriginal Peoples in Employment Equity Act
**referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

OPERATIONAL REQUIREMENTS

• Ability and willingness to carry a government-owned mobile phone during and outside working hours.
• Ability and willingness to work overtime and on call as required.
• Ability and willingness to work flexible hours.
• Ability and willingness to work virtually (telework).

Conditions of employment

Top Secret security clearance

Secret security clearance

Reliability Status security clearance

VACCINATION

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The assessment process will include the following steps:

STEP 1 – INTRODUCE YOURSELF

Please make sure to fully answer the screening questions and provide details as the information you provide will be shared with hiring managers. Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.

STEP 2 – SHOW US!

If your application is screened in, you will be invited to complete an online exam and an interview using the VidCruiter online platform. Successful candidates will then have their references checked.

We are proud to announce that Immigration, Refugees and Citizenship Canada has partnered with VidCruiter, a specialized third-party service provider, to administer some assessments. Please note that you may receive communications from the following email address: . Please check your emails regularly, including your spam folder.

Step 3 – LANGUAGE ASSESSMENT

For candidates who are interested in being considered for a bilingual position, Second Language Evaluation (SLE) may be conducted.

Please note that SLE is an essential qualification. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates’ page: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

STEP 4 - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process. The process may involve reference inquiries, verification of qualifications, criminal records checks, credit checks (if required) and fingerprints.

*****

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at https://www.cicic.ca/2/home.canada

VACCINATION

On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.