IT Trainer / Senior IT Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Interprets analyses, defines, and documents requirements and recommends solutions with respect to the planning, development, implementation, integration or maintenance, of IT operations components such as IT peripheral equipment, workstations, software and servers.

Evaluates, installs, maintains, troubleshoots, upgrades, documents and administers the use and replacement of, IT peripheral equipment, workstations, software, servers and operating system software and refers problems to the next level of support as required.

Participates in discussions with colleagues, clients, technical advisors and managers to explain issues of a technical nature or to resolve technical issues.

Maintains knowledge of trends and developments in all IT operations components.

Participates in projects, occasionally leads short-term projects and/or supervises contractors.

Work environment

Are you presently in a slump? Looking for a new challenge?

Well look no further and come join us at FCAC! Let us revive your innovated and creative minds! We know you are driven, creative, unique, and looking for an Agency that will invest in you. IM/IT participates in multiple projects creating value for the business and instant gratification!

Tired of crashing VPN connections?

FCAC has cutting edge technology where you can take your job anywhere! Through advanced technologies and innovated business solutions our employees can maximize their work life balance. FCAC support full or partial remote work arrangements perpetually. We welcome talents country-wide!

Limited career progression and development?

IM/IT at FCAC invests in the employee as a career destination. Our employees are our biggest investment, and we want to capitalize in their talents.

Looking for a team where it feels like home?

FCAC prides in having a diverse team and we value differences to make us even stronger.

FCAC is a small independent federal agency that offers a stimulating work environment. From regulating banks to educating consumers on managing their finances and researching the latest in consumer behaviour, our people are our strength. We are a knowledgeable, experienced and passionate group of approximately 180 professionals that draw on a diversity of skills and expertise to advance the agency’s mandate, and we’re looking for highly engaged and talented professionals to join our team!

Subject to the Public Service Employment Act (PSEA), we offer the same pension and benefits plans as the core public administration. In addition, you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for performance pay. We have our own unique classification system (RE and REX) with relevant equivalences. We are also pleased to offer flexible work arrangements and a broad range of learning opportunities to help you grow and contribute your best. The designated workplace for this position is located in downtown Ottawa, Ontario. However, requests to telework from other parts of Canada may be considered. For information on our telework requirements and conditions, please contact us.

Intent of the process

We are seeking to staff two (2) indeterminate (permanent) positions.

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE

Experience providing first and second level ** technical support to clients in a call center OR service desk environment.

Recent* experience installing, configuring, maintaining AND supporting computer hardware, peripherals AND software.

Experience analyzing client requests AND recommending solutions.

Definitions:

*Recent experience is defined as an experience that was attained within the last three (3) years.

**First and second level technical support includes incident and problem management as defined by Information Technology Infrastructure Library (ITIL).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

CERTIFICATION

Certification in Information Technology Infrastructure Library (ITIL 4)

EXPERIENCE

Experience using various software, e.g. Word, Excel, PowerPoint, Outlook, etc. working in the cloud.

Experience preparing and presenting training programs.

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime, sometimes on short notice.

Willingness and ability to travel.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB

Information on language requirements

COMPETENCIES AND ABILITIES

Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action oriented

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to resolve technical IT problems

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Conditions of employment

Secret security clearance

All employees of the Financial Consumer Agency of Canada (FCAC) are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service and asked separate agencies to implement policies mirroring the requirements announced for the rest of the public service.

As per the new FCAC Policy on COVID-19 Vaccination, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Unless an accommodation has been granted, applications must be submitted through the jobs.gc.ca site. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information and résumé) previously submitted and modify them, if necessary, before submitting the application.

Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

Candidates invited to an interview will be required to provide proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Various assessment tools may be used in this selection process such as: written tests, performance assessments, interview, reference checks etc. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

You must meet all essential qualifications in order to be appointed to the position.

Candidates may be required to meet some or all the asset qualifications, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please clearly indicate this by including your substantive group and level in your CV.

Acknowledgment of receipt of applications will not be sent.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cutoff scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

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Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.