IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SCREENING QUESTIONS
You will be required to demonstrate the essential qualifications (i.e. Education and Experience) for the initial screening by answering the online screening questions and on your résumé. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN, WHERE, and HOW the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

Your application will be used to assess the ability to communicate effectively in writing.

OFFICIAL LANGUAGES
Candidates are entitled to participate in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Work environment

Presently with the Covid-19 pandemic situation, some Transport Canada staff have been working from home. However, this position requires a physical presence in our Transport Canada Centres.

Work situations will be revisited post-pandemic.

Intent of the process

The immediate intent of this process is to fill 1 IT 01 position in Calgary, Alberta on a permanent basis.

A pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level in Winnipeg, Manitoba and Calgary, Alberta. In addition, this process may be used for various tenures (acting, indeterminate and term), security requirements and conditions of employment within Transport Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EX1: Experience installing, maintaining, troubleshooting and upgrading hardware and software in a Microsoft environment and for a large organization*.

* "Large Organization” means a multidisciplinary organization usually composed of more than 200 employees.

EX2: Experience providing on-site and/or telephone information technology (IT) support services to clients in a formal capacity (e.g., as a member of an IT team providing onsite support; a service centre, etc.).

EX3: Experience in providing advice to clients on IT matters.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

K1: Knowledge of hardware and software capabilities.
K2: Knowledge of Local Area Network (LAN) administration.
K3: Knowledge of Windows Operating System Products.

KLC1: Demonstrating integrity and respect
KLC2: Thinking things through
KLC3: Working effectively with others
KLC4: Showing initiative and being action-oriented

A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively through writing.
A3: Ability to manage projects.

The following may be applied / assessed at a later date (may be needed for the job)

Certification in Information Technology Infrastructure Library (ITIL).

AEX1: Experience using Microsoft's Active Directory.

AEX2: Experience using call tracking software.

AEX3: Experience in configuring smartphones.

AEX4: Experience in using inventory and asset management software.

AEX5: Experience working in a Thin Client environment using Citrix technology.

AEX6: Experience using a problem/ticket management system.

AEX7: Experience using Microsoft Teams.

OPERATIONAL REQUIREMENTS

Be able and willing to work occasionally outside normal working hours and weekends.

Be able and willing to travel within the Prairie and Northern Region (Manitoba, Saskatchewan, Alberta, Yukon, Northwest Territories and Nunavut) as part of your duties.

The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.

The job requires working under the following conditions: bending down, being hunched over and stretching below desks to reach the equipment.

Conditions of employment

Reliability Status security clearance

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

(https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html)
(https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

COMMUNICATION
Communication with candidates for this process will be via email/PSRS. It is your responsibility to ensure accurate contact information is provided (and updated as required) and accepts email from unknown users (some email systems block these types of email).

Ability to communicate effectively in writing and orally: All written and verbal communication obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates. For instance, e-mails, phone calls, phone messages, screening questions, résumés and/or interview (but not limited to).

Time sensitive correspondence may be transmitted via email and it will be the candidate's responsibility to ensure they check their email regularly. Failure to respond to communications may result in elimination from this process.

ASSESSMENT - GENERAL INFORMATION
Random selection, invoking asset qualifications may be used in conjunction with other volume management strategies that can be applied at any stage in the staffing process.

Reference checks may be sought.

An interview will be administered.

A test may be administered.

EDUCATION
Candidates will be required to provide proof of education as part of this selection process.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

ASSESSMENT - RESCHEDULING
Rescheduling will only be dealt with on a case-by-case basis. Supporting documentation will be required at the time of your request to be rescheduled.
Possible reasons for alternate assessment dates:
· Medical reason with doctor's certificate;
· Death in the immediate family;
· Professional obligation (proof required);
· Confirmation of pre-approved travel plans; or
· Religious reasons.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.