Analyst - Business Line Advisory Services (BLAS)

Update: We would like to inform you that this inventory will close January 31, 2023 at 23:59, Pacific Time.

The final selection of applications will be made on February 1, 2023. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the pre-qualified pool. If you would like to be considered for the upcoming selection please make sure to submit your completed application no later than January 31, 2023 at 23:59, Pacific Time.

A new inventory will be posted in the near future. Please watch for the inventory notice on the following site:
https://www.canada.ca/en/services/jobs/opportunities/government.html

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

You can apply for either or both (IT-02) positions advertised:

1. Project Management (PM) Stream, and/or
2. Business Analysis (BA) Stream

You must clearly indicate in your application for which position(s) you wish to apply and demonstrate how you meet the Experience factors for either or both positions. These are listed in the Essential Qualifications section below.

The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

Applicants MUST submit their application online. No other mediums will be accepted. Failing to do so will result in your application being rejected. Candidates in situations preventing them from applying online and needing special accommodations must advise the selection board prior to the closing date (see Contact section below).

You must include your resumé with your application; however, avoid referring us to your resumé as it may only be used as a secondary source of information.

You must clearly demonstrate in your application how you respond to the factors of Education and Experience that are included in the essential qualifications listed below. It is your responsibility to provide concrete examples (including dates) illustrating how you respond to each qualification. Failing to do so, your application may be rejected as applicants will NOT be solicited for incomplete or missing information.

You must clearly demonstrate in your application how you meet the Education requirements listed in the Essential Qualifications section below. You must indicate:
• Institution name, City, Province / State, Country
• Program name and duration
• Period of time spent at the institution (Month/Year to Month/Year)
• Successful completion of program (degree, diploma, certificate received).

You must clearly demonstrate in your application how you meet the Experience factors listed in the Essential Qualifications section below. For each experience factor, please indicate:
• Name of the employer where the experience was acquired.
• The period of time in which you have gained the experience (Month/Year to Month/Year).
• The title of the position held. Provide concrete examples of the tasks you have completed which show how the experience was acquired.

This is a crucial step of the process. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough; your answers must be specific, detailed and self-contained as your resume will not be reviewed. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience.

For existing Government of Canada employees: Please clearly identify your substantive group and level, and your employment status.

For existing Government of Canada employees at the same group and level: The selection board may waive some of the selection process steps based on the candidate’s depth of experience. Please ensure that your answers to the screening questions clearly describe your experience.

The application may be used to evaluate the ability to communicate effectively in writing.

Duties

Provide and contribute to the analysis and research for the provision of strategic and effective IT enabled business solutions delivering on the Department’s operational mandate.

Develop, plan and conduct analysis as part of overall IT project plans which includes, but is not limited to, timely communication of issues and risks, and contributing to work and communication plans.

Work with clients and stakeholders to elicit, analyze, define, model and document IT requirements and to ensure requirements are documented as per standards.

Conduct research with potential stakeholders to identify appropriate existing or new IT solutions.

Conduct impact analysis studies under supervision and participate in IT quality assurance activities.

Research and analyze IT capabilities, plans, and/or technical issues in support of performing or contributing to the provision of IT activities.

Act as a liaison between clients, technical and testing teams to ensure that the detailed business and IT requirements are clearly understood.

Participate in project teams and liaise and collaborate with stakeholders. Occasionally lead short-term teams or components of a large project. Prepare work plans and and provide technical information to new staff.

Support the continuous improvement of the IT business solutions environment through activities such as research, learning, collaboration, departmental/agency working groups, soliciting and responding to stakeholder, client and technical feedback.

Maintain knowledge of trends and developments related to the applicable IT discipline.

Work environment

Now is the time to build your career at Employment and Social Development Canada (ESDC).

As part of IITB, you will help shape the department’s IT projects, via technology selection and delivery, ensuring best practices are followed from the onset.

WHO WE ARE

IITB works on multiple projects to help deliver social benefits to Canadian citizens. We provide innovative solutions which support ESDC digital services to Canadian citizens and employers. We are a diverse, national organization powered by innovative thinking and approaches, delivering efficient, reliable and secure services and solutions.

Do you enjoy tackling complex problems or coming up with new solutions?
Do you want to help create and sustain a culture of innovation and experimentation?
Do you have a knack for facilitating partnerships with diverse stakeholders?
Do you have a strong interest in supporting the digital agenda of the Government of Canada and helping bring about change in delivering services?

Are you an ambitious information technology specialist looking to take your career to the next level?
o ESDC is on a mission to meet business and citizen digital service expectations by leveraging and embracing the latest leading edge technologies such as Artificial Intelligence, Open Source, Cloud, and Blockchain, and by using development methodologies such as DevOps while also expanding further into the mobile space.
o ESDC offers career advancement opportunities. Our 28,000 employees work in various fields and locations across the country.

Do you want to make a difference and serve Canadians in a meaningful way?
o ESDC helps millions of Canadians every year through Employment Insurance,
Canada Pension Plan, Old Age Security, and other social benefits.
o The Department is in the midst of a digital transformation, aimed at delivering more
client-centered services using the latest technologies.

Do you value work-life balance?
o We offer flexible hours, telework opportunities and work locations in Gatineau, Quebec and in dozens of other vibrant cities across Canada, allowing you to work close to home or even from home.

If you answered YES to any or all of the above questions this opportunity may be for YOU!
The Innovation, Information and Technology Branch (IITB) is a national organization within Employment and Social Development Canada (ESDC), with a wide variety of IT work that can be performed regardless of geographic location; however, certain positions may require a physical presence at a specific location.

IITB's hub locations outside of the Gatineau/Ottawa National Capital Region are located in: St. John's, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

NOTE: As a result of the COVID-19 pandemic, most IITB employees are teleworking for the foreseeable future. These temporary work arrangements are determined on a case by-case basis dependent on operational requirements of the position at the time of hiring. As the situation with the pandemic evolves, there may be changes to the available work arrangements.

Intent of the process

A pool of partially qualified candidates will be established to staff similar positions at Employment and Social Development Canada with various tenures and/or various language requirements, conditions of employment and/or locations.

We encourage you to apply as soon as possible since individual appointments resulting from this process may take place during the posting period and while assessments are still ongoing. Please note that the next extract of candidate applications is scheduled for early in 2023.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Essential Qualifications
(for both Business Analyst and Project Management positions)

In order to be considered, your application must clearly explain how you meet the following:

Education
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, project management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Essential Experience for a Business Analyst position:

1. Recent working experience* collaborating with Information Management (IM) and/or Information Technology (IT) specialists from a business analyst perspective for the planning, design, implementation and/or delivery of IM/IT solutions, initiatives, and/or services.
2. Recent working experience* analyzing options and elaborating recommendations and/or elaborating briefing materials related to IM/IT.
3. Recent working experience* from a business analyst perspective contributing to the delivery of at least two (2) IM/IT projects using industry standard methodologies and/or best practices (e.g. Software Development Life Cycle (SDLC), AGILE, WATERFALL,PMI/PMBOK, BABOK, Prince 2, etc.).

*RECENT WORKING EXPERIENCE is defined as a minimum of one year (12 cumulative months) experience acquired within the last five (5) years in a professional environment (i.e. non- academic).

Essential Experience for a Project Management position:

1. Recent working experience* working in a project management setting using either a recognized project management methodology and/or Scrum/Agile for the planning, design, implementation and/or delivery of IM/IT solutions, initiatives, and/or services.
2. Recent working experience* from a project management perspective contributing to the delivery of at least two (2) IM/IT projects using industry standard methodologies and/or best practices.
3. Experience in chairing, facilitating and/or an active member of Project Management committee(s), working groups, Community of Practice and/or Center of Expertise.

*RECENT WORKING EXPERIENCE is defined as a minimum of one year (12 cumulative months) experience acquired within the last five (5) years in a professional environment (i.e.non- academic).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual Imperative BBB/BBB
• English essential
• French essential
• English or French essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Essential Qualifications
(for both Business Analyst and Project Management positions)

Knowledge:
• Knowledge of ESDC’s programs and services

https://www.canada.ca/en/employment-social-development.html

Abilities:
• Ability to communicate effectively in writing
• Ability to communicate effectively orally

Personal Suitability:
• Effective interpersonal skills
• Integrity and respect

Behavioural Competencies:
• Analytical Thinking
• Client Focus

The dictionary of behavioural competencies is available at the following site:
https://www.gcpedia.gc.ca/gcwiki/images/4/48/Behavioural_Dictionary_EN.pdf

Technical Competencies required for a Business Analyst position:
• Business Analysis

Technical Competencies required for a Project Management position:
• IT Project Management

The dictionary of technical competencies is available at the following site:
www.gcpedia.gc.ca/gcwiki/images/2/24/Technical_Dictionary_EN.pdf

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications

The following assets may be applied or assessed at a later date (i.e. may be needed for the job and therefore candidates will not be asked to include how they meet these asset qualifications as part of the online application).

Accreditation/Certification (Asset Qualifications)

Professional certification, diploma or degree - examples include:
1. Graduation with a degree from a recognized post-secondary institution in computer science, information technology, information management, or another specialty relevant to the position being staffed, such as: Business Administration, Communications, Marketing, etc.
2. Successful completion of Project Management and/or Business Analyst courses (Introductory, Intermediate).
3. Project Management Accreditation (such as Project Management Professional (PMP); Prince 2 Practitioner; or Certified Associate in Project Management (CAPM)), or a Project Management Certification from a recognized university.
4. Business Analyst certification from a recognized professional organization, university or college.

Degree equivalency

Experience (Asset Qualifications):

1. Experience as a participant within an IM/IT structured project management environment. Evidence of contributing to one or more components of the management of the overall project (e.g. project life-cycle management, risk management, costing, dashboards, status reporting, etc.).

2. Experience contributing to formal project documentation for management (e.g. proposals, statements of work, business cases, project charters, etc.).

3. Experience working in application/solution development environments.

4. Experience working with business users to gather and document various types and levels of business and/or solution requirements in support of program objectives.

5. Experience working with various business users to define, scope and initiate projects.

6. Experience interviewing program stakeholders.

7. Experience reviewing and interpreting business requirements.

8. Experience translating program business requirements for IT developer groups.

9. Experience developing work breakdown structure and estimates.

10. Experience in developing and maintaining project schedules.

11. Experience providing project management reporting dashboards and/or other project management related reporting material.

12. Experience tracking and maintaining project risks and issue logs.

13. Experience coordinating internal and/or external project stakeholder meetings.

14. Experience working with or collaborating with a Project Management Office.

15. Experience working in an Agile environment and/or working with Agile methodology tools.

16. Experience working in application/solution development environments (e.g. Azure DevOps (AD), Teams Foundation Server (TFS)).

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements:
• Willing and able to work overtime on occasion, sometimes on short notice.
• Willingness to travel within Canada if and when required.
• Able to work in a virtual environment.

Conditions of employment

• Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks will be sought.

A Public Service Commission standard exam may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

It is your responsibility, as a candidate, to provide CONCRETE AND DETAILED EXAMPLES to clearly demonstrate how you meet the education and experience requirements listed in the Essential Qualifications section.

Your work experience must include the following information:

1. WHERE: (Name of the employer where the experience was acquired)
2. DURATION: (The period of time in which you have gained the experience; You must include the date format of Month/Year to Month/Year, for example March 2012 to May 2013 (15 months).
3. BACKGROUND: (The title of the position held)
4. ACTIONS & RESPONSIBILITIES: (Provide concrete examples of the tasks you have completed.)
5. RESULTS: (Show how the experience was acquired.)

Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may be required to meet one or more of the Asset Qualifications and/or the organizational needs, depending on the requirements of the specific position being staffed.

Due to evolving needs in IM/IT, additional Asset Qualifications may be added at a later date. Should this occur, all successful candidates in the pool will be informed and will have the opportunity to inform us if they meet the added asset qualification(s).

Depending on the number of applicants and the human resources needs and/or plans, volume management strategies may be used for the purpose of managing applications to determine the candidates who will continue in the next steps of the staffing process. Such volume management strategies might include: screening of applications based on the Asset Qualifications, random selection, top-down approach and/or establishment of cut-off scores.

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process. Candidates educated outside of Canada must have their certificates and/or diplomas assessed against Canadian education standards. For more information, please click on “Degree Equivalency” in the Education section.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and inform the selection board when it changes.

All exams and interviews will be conducted virtually.

For Government of Canada employees: An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor is required before an offer can be made.

Candidates are entitled to participate in the appointment process in the official language of their choice (French or English).

ESDC is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

ESDC is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted for exams or interviews, you should advise the selection board by way of email (contact information below) in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Submitting Your Application

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.