Service Canada Client Service Officer throughout Quebec

Important messages

Is helping others in your DNA? Come and join the Service Canada team! From your home, from our offices or in a hybrid formula, hold a stable job that will make a difference in your life and in the lives of many citizens.

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

LGBTQ2+ Community
Individuals who identify with the LGBTQ2+ community and have any questions concerning their potential candidacy in this selection process are encouraged to send an email to the following mailbox: . This mailbox is confidentially managed by a person of the LGBTQ2+ community.

Person with a disability
Are you a person with a disability? (You live with a long term or recurring physical, mental, sensory, psychiatric or learning impairment. Disabilities include: coordination or dexterity, mobility, blindness or visual impairment, deafness or hearing loss, speech impairment, other disability.)

If your situation meets this definition, you do not have to apply online. Send your CV and a cover letter to the following address:

You will be contacted promptly for further assessment and if you qualify, a position awaits you with us!

Accommodation Measures
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please send a message to the address below under Contacts to make a request. All information received in relation to accommodation will be kept confidential.

COVID-19 Vaccination Status
On October 6, 2021, the Government of Canada announced its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Duties

CALL CENTRE JOBS (Payment Officer)
The majority of jobs offered through this process are for the Call centres and are done on a teleworking basis. Call centre officers provide customer service by telephone to citizens seeking information concerning Employment Insurance, Old Age Security or Passports and carry out transactions in computerized files.

IN-PERSON JOBS (Citizen Services Officer, Passport Officer)
Many in-person jobs are also available. These officers are working in-person at a Service Canada office and provide customer service to citizens to meet their needs related to Employment Insurance, Old Age Security or Passports.

PROCESSING JOBS (Payment Officer, Integrity Officer, Passport Officer)
These officers process citizen's files for Employment Insurance, Old Age Security and Passport or conduct verifications for integrity services. These are teleworking positions, but may require to work at a Service Canada office.

Work environment

Looking for work-life balance? We are a stimulating organization that offers a healthy and inclusive work environment, flexible working hours and the advantage of telework for the vast majority of positions.

Within a few months our employees benefit from paid vacations, annual leave, social benefits and pension funds!

Paid training specific for each job will be offered to you.
During the first 12 months of your employment, you will be on probation.
Successful completion of qualification exams will be mandatory to keep your job.

Intent of the process

The goal of this process is to create a pool of qualified candidates to meet Service Canada's significant need to hire new public servants throughout the province of Quebec. Bilingual candidates interested in serving Canadians in both official languages (English and French) are particularly sought after.

Employees who are already in an equivalent level position at Service Canada, either term or indeterminate, and are searching for an assignment or transfer, are encouraged to express their interest in taking on new duties to their manager and to complete their talent management plan.

This process is intended to fill the same types of officer positions as the following Service Canada processes in the Quebec Region : 2020-CSD-EA-QC-0137898, 2021-CSD-EA-QC-0103249, 2021-CSD-EA-QC-0191303.

For this process, the same assessment tools will be used as for the 2021-CSD-EA-QC-0191303 process. If you are applying to this new process, it is important to note that due to the time frame between assessments, the results you obtained in the 2021-CSD-EA-QC-0191303 process will remain valid. They will therefore be transferred and you will not be assessed again.

Positions to be filled: 1000

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• High school diploma
or
• A combination of education, training and/or experience (to be determined by the hiring manager).

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual (advanced or intermediate, depending on the position being offered)
• French
• English (only for Passport, in person, in Gatineau)

Candidates interested in bilingual positions will be required to take online Second Language Evaluation tests to determine their level of bilingualism. In order to work in a bilingual position, proficiency in both English and French at a professional level, in reading, writing and speaking is required.

Second Language Reading Comprehension Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your reading skills in your second official language is available for you to take before completing your application.

For more information, please consult:
https://surveys-sondages.psc-cfp.gc.ca/s/se.ashx?s=46E16D066C7315E8

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES:

1. Reasoning
2. Customer Focus
3. Adaptability
4. Rigor
5. Reliability

The following may be applied / assessed at a later date (may be needed for the job)

Organizational needs:

Information on employment equity

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, visible minorities and women. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Ability to use technology
Your ability to use a computer may be assessed before a job offer is made.

Operational requirements:
Some positions may involve to be :
Willing and able to work overtime as required.
Willing and able to travel.

Conditions of employment

Canadians trust us with their personal information. We ensure that our employees meet the level of security required for the role they play.

Must be fully vaccinated against COVID-19 and attest to their vaccination status or have a supported accommodation measure based on a medical contraindication, religion, or any other prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates have the right to participate in the assessment process in the official language of their choice.

WHAT CAN YOU EXPECT?

Simple, fast and virtual selection process! Successful applicants will be informed of the rest of the process by email.

Online tests will be administered.
References will be taken to evaluate the reliability and will be eliminatory.
An interview will be administered.

It is the applicant's responsibility to ensure that their contact information is accurate and up to date before applying. Ensure that your applicant profile is up to date by checking the "Personal Information" section under the "My Account" tab on the Jobs.gc.ca portal. (Name and Identification, Address, Contact Information, Education, Languages, Résumé).

During the selection process, your general conduct and communications, including emails, may be used to assess qualifications and skills.

All communications will be by email: stay tuned! Check your email inbox daily, including junk mail.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.