Business Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Work environment

Could this be the change you’ve been looking for?

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, then consider a career at the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment, so we hope that this is something that is important to you as well.

Like many public servants, we’ve been working fully remotely since the pandemic began and employees have access to tools and processes to conduct most aspects of their work remotely.

And if there is one last thing to note that is impactful for our employees, it's the fact that we have our own internal compensation and benefits Advisors and a dedicated information technology team.

How to Apply :

Respond to Screening Questions.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions. When drafting your responses to the experience qualifications, we encourage you to follow this format:

Please explain how you meet this requirement. Describe where, when, indicating specific work periods (e.g. ATSSC - Oct. 2017 to Feb. 2019) and how you obtained the required experience with specific examples. By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications:

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Asset Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity, and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Intent of the process

The intent of this process is to staff one (1) indeterminate postition and three (3) positions on temporary basis for a period to be determined. All of our positions are located in Ottawa and due to the pandemic, employees are currently working remotely from their home. However selected candidates for the positions may be required to travel to Ottawa.

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements (English essential and Bilingual Imperative BBB/BBB), tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives.

Degree equivalency

EXPERIENCE
EXP1: *Significant experience doing work related to Information Technology or Information Management
EXP2: Experience in working with case management systems
EXP3: Experience in providing client service
EXP4: Experience delivering training on the use of computer equipment, software or other technologies

*Significant is understood to mean the breadth and depth of experience normally associated with having performed a broad range of complex related activities for a period of two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
English essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES
A1: Ability to use Microsoft Word
A2: Ability to use Microsoft Outlook
A3: Ability to provide client service
A4: Ability to prioritize tasks
A5: Ability to communicate effectively in writing
A6: Ability to communicate effectively orally

PERSONAL SUITABILITY:
PS1: Effective interpersonal relationships
PS2: Dependability
PS3: Initiative
PS4: Attention to details

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
AEXP1: Experience working in a quasi-judicial environment
AEXP2: Experience working with Atrium case management system
AEXP3: Experience using Microsoft Excel functions such as macros, formulas, pivot tables, graphics

ORGANIZATIONAL NEEDS
Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS
Willing and able to work overtime, as required.

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.