INVENTORY - Various Team Leader and Technical Advisor Positions (IT-03)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

***You are strongly encouraged to apply as soon as possible as we have an immediate need to staff multiple positions.

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Work environment

Could this be the change you’ve been looking for? Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, then consider a career at the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment, so we hope that this is something that is important to you as well.

Like many public servants, we’ve been working fully remotely since the pandemic began and employees have access to tools and processes to conduct most aspects of their work remotely.

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INSTRUCTIONS : HOW TO APPLY TO THIS INVENTORY

---Essential Qualifications---

Applicants must clearly demonstrate in their responses to the screening questions how they meet the “essential qualifications” (education AND experience). "Abilities" and "personal suitability" will be assessed during later stages of the selection process, which may include exams, interviews, and / or reference checks.

For each criterion/question, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and specific duration (including month and year, e.g., from 09/2018 to 03/2019) for which you exercised the functions;
3 - Specific details of tasks, projects or accomplishments demonstrating the experience was acquired.

---Asset Qualifications---

Because various IT teams will be using this inventory to staff their job vacancies, each of the 6 streams has their own unique list of “asset” qualifications that are specifically related to their IT domain. Depending on the position being staffed, these qualifications may be deemed as "nice to have". This doesn't mean that you must possess all qualifications, but these criteria may be a deciding factor in choosing the persons to be appointed. Therefore, it is important that you answer each of the questions within each stream where you have the experience.

*We are aware that there are many questions to answer during the application process. Please keep in mind that, in answering all the questions for which you meet the criteria, you will significantly increase your chances of being referred to hiring managers for further consideration.

**The questions relating to the asset qualifications are all in multiple-choice format. If you are selected from this inventory for further assessment, the selection committee will validate these qualifications with you later on during the process.

***You only need to apply once to be considered for many job opportunities. Once your application is in our inventory, even if your application is not selected for one job, it remains in the inventory and can be selected for other opportunities. As an applicant, you can go back and update your resume or respond to the pre-screening questions at any time.

Intent of the process

This inventory will be used to staff current and future information technology (IT) positions at an identical or equivalent group and level with various linguistic requirements, tenures and security clearances within the ATSSC.

There are 6 streams available in this inventory, each representing a specific IT domain. Please ensure to indicate in your application which streams you are applying to. The streams are as follows:

Stream 1 - Service Desk,
Stream 2 - Client Relationship Management,
Stream 3 - Infrastructure and Operations,
Stream 4 - Application Services,
Stream 5 - IT Security, and
Stream 6 - Web.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE

EXP1: Significant and recent experience* working in an Information Technology environment.
EXP2: Recent** experience providing specialized technical advice to management or clients on complex*** IT issues.
EXP3: Recent** experience preparing technical documents such as but not limited to business requirements, testing plans, etc.

DEFINITIONS:

* Significant and recent experience is defined as performance of those duties on a regular basis for a period of approximately three (3) years or more within the last five (5) years.
** Recent experience is defined as performance of those duties on a regular basis for a period of approximately twelve (12) months or more within the last five (5) years.
*** Complex is defined as situations where there are little details, information is vague or incomplete coming from one of many sources and where various levels of consultation and validation are required.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French essential
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

Information on language requirements

ABILITIES

A1: Ability to manage multiple priorities under tight deadlines.
A2: Ability to analyze information and make recommendations on IM/IT services or issues.
A3: Ability to collaborate with partners and stakeholders.
A4: Ability to communicate effectively in writing.
A5: Ability to communicate effectively orally.
A6: Ability to manage human resources (*for Team Lead positions only).

PERSONAL SUITABILITY

PS1: Initiative
PS2: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

***ASSET EDUCATION / CERTIFICATIONS***

- Graduation with a degree from a recognized university with a specialization in computer science, computer engineering, information sciences or other discipline related to the position to be staffed.

*One or more assets may be applicable to Streams 1, 4, 5, and/or 6:

- Microsoft certifications such as Microsoft Certified System Engineer (MCSE)
- The Open Group Architecture Framework (TOGAF) certification or any other certification in the field of enterprise architecture
- ITIL certification
- Agile Certification
- SCRUM Master certification
- Security Accreditation such as CISSP, CRISC, CCSP

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***ASSET EXPERIENCES***

FOR ALL STREAMS

- Experience working in a quasi-judicial organization.

STREAM 1: SERVICE DESK

- Experience in configuring and administering IT Helpdesk software such as but not limited to; Manage Engine Service Desk Plus or Remedy 9.
- Experience in providing Level 2 IM-IT support to various stakeholders in a call-center or help-desk environment. (Examples of Level 2 IM-IT support include but are not limited to handling break/fix, configuration issues, troubleshooting, software installations, hardware repair; handling escalated issues; coordinating and liaising with Level 3 support; researching and implementing solutions; communicating with clients and stakeholders).
- Experience in configuring and administering Mobile Device Management Solutions such as but not limited to; Microsoft Intune or Manage Engine Mobile Device Manager Plus.

STREAM 2: CLIENT RELATIONSHIP MANAGEMENT

- Experience working within the Microsoft DevOps framework
- Experience representing an organization on committees, working groups, or other collaborative initiatives and providing advice and expertise on the topics.

STREAM 3: INFRASTRUCTURE AND OPERATIONS

- Experience in managing and supporting VMWare ESXi virtual infrastructure.
- Experience working with hyper-converged environment such as Cisco UCS and NetApp storage.
- Experience working with enterprise networking using Cisco in a LAN/WAN enterprise environment.
- Experience in managing Microsoft Azure cloud environment in a hybrid model.
- Experience managing Microsoft Active Directory services.
- Experience managing Microsoft Exchange 2013 or higher.
- Experience managing a Mobile Device Management service such as Blackberry Unified Endpoint Management or Microsoft Intunes.
- Experience managing and supporting Microsoft Endpoint Configuration Manager

STREAM 4: APPLICATION SERVICES

- Experience working with Visual Studio 2013 (or more recent version)
- Experience developing applications with languages such as but not limited to C#, ASP.NET, HTML/CSS, JavaScript
- Experience working with agile software development methodology and/or SCRUM development framework practices with tools such as Microsoft DevOps, Jira or other
- Experience developing or customizing Microsoft Dynamics solutions
- Experience in the management and maintenance of database servers Microsoft SQL or other relational database system
- Experience maintaining and administering a document management platform such as GCdocs, RDIMS, LiveLink, SharePoint etc.
- Experience managing or configuring Claris FileMaker software (version 18 or newer)
- Experience representing an organization on committees, working groups, or other collaborative initiatives.
- Experience configuring and managing Microsoft Power BI and/or Microsoft SSIS

STREAM 5: IT SECURITY

- Experience in performing Security Assessment and Accreditation.
- Experience working with IT Security Risk Management: A Lifecycle Approach (ITSG-33).
- Experience writing IT Security Risk Statements.
- Experience in providing advice and recommendations in securing IT systems
- Experience providing security awareness training.
- Experience and knowledge working with IT security technologies such as virtual private networks, firewalls, intrusion detection systems, intrusion prevention systems, anti-virus, application whitelisting, security information and event management (SEIM) or network access control.

STREAM 6: WEB

- Experience creating accessible websites using the Web Content Accessibility Guideline Standards (WCAG)
- Experience designing and coding responsive web pages using technologies such as HTML5, CSS3, .NET MVC, PHP, Javascript, JQuery, Web experience toolkit (WET), Bootstrap, SQL, Adobe Experience Manager (AEM), Adobe Fireworks or Photoshop, Dreamweaver and/or Drupal;

ASSET DEFINITIONS:

*Experience refers to the depth and breadth of experience normally achieved through the performance of relevant duties on a regular and continuous basis for a period of at least twelve (12) months.

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***ASSET COMPETENCIES***

*Applicable to Streams 1 (Service Desk), 2 (Client Relationship Management, and 6 (Web):

- Ability to explain IM/IT problems and solutions to a non-technical audience.
- Client Service

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OPERATIONAL REQUIREMENTS

Willing and able to work overtime, often on short notice.
Willing and able to keep abreast of the latest trends and innovations in IM/IT.
Willing and able to attend employer directed training as required.

ORGANIZATIONAL NEEDS

Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

CONDITION(S) OF EMPLOYMENT

Security: Reliability or Secret depending on the position being staffed.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates. Note: The ability to communicate effectively in writing may be assessed throughout the entire process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.