Regional Manager, Response and Support Coordination & Practice Leader

Update: Please note, an acceptable combination of education, training or experience has been added to the essential education qualification.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong to. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.

How does this work?
Step 1: Let us know you’re interested! 👍 Click “Apply online”.
Step 2: Tell us about you! 😊 Attach your resume and answer the screening questions in the online application.
Step 3: We will carefully review all of your qualifications. If your talent matches one of our immediate or upcoming opportunities we may contact you for further information or assessment.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Duties

Position 1: Regional Manager, Response and Support Coordination

The Regional Manager is responsible for the implementation and management of the Response and Support Coordination (RSC) program in their region. Responsibilities include managing a team of RSC coordinators providing support and assistance to current and former members of the CAF and DND public service employees who have experienced sexual misconduct. This will involve setting work objectives and managing performance while demonstrating excellent people management skills. The position will also manage financial resources at the regional level, prepare documentation for senior management approval, and provide advice to leadership regarding program implementation and delivery. Regional managers will build, manage and maintain relationships with regional stakeholders and service providers, and participate at meetings, discussions and working groups as a representative of the Sexual Misconduct Response Centre.

Position 2: Case Management Practice Leader (National)

The Case Management Practice Leader is responsible for providing functional guidance, expert practice advice, and training to regional Response and Support Coordination (RSC) coordinators. They will identify gaps in knowledge or expertise and assist in implementing strategies to address these gaps. Responsibilities will include leading practice and case discussions, assisting with onboarding and training new staff, and providing practice advice to RSC coordinators on complex cases. They will also implement, coordinate and participate in quality assurance activities, to support standardized service-delivery practices across the country.

Intent of the process

A pool of qualified candidates may be established and used to staff identical or similar positions with various security levels, tenures, locations and language requirements within the Department of National Defence.

Immediate staffing needs include:
- 5 positions to be filled for the Regional Manager, Response and Support Coordination
- 2 positions to be filled for the Case Management Practice Leader (National)

Positions to be filled: 7

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED-1) Graduation with a degree from a recognized post-secondary institution, with acceptable specialization in a relevant discipline such as social work, psychology, sociology, criminology, sexology or gender studies OR an acceptable combination of education, training or experience.

Degree equivalency

EXPERIENCE
E-1) Experience* in mentoring, supervising or managing human resources.
E-2) Experience in providing support or case management services to individuals who have experienced various forms of misconduct, harassment or violence.
E-3) Experience in managing relationships with internal and external stakeholders, including clients.

Note:
*Both formal and informal experience will be considered. Informal experience may include roles, responsibilities or activities where an individual is providing guidance, expertise or training to staff in an organization, without necessarily being in a position of formal authority.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE
K-1) Knowledge of the impact of trauma, including how it affects coping.

COMPETENCIES
C-1) Uphold Integrity and Respect
C-2) Create Vision and Strategy
C-3) Achieve Results
C-4) Mobilizing People

ABILITY
A-1) Ability to communicate effectively orally.
A-2) Ability to communicate effectively in writing.
A-3) Ability to manage multiple demands.

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
AE-1) Experience in managing programs that provide front-line services to individuals.
AE-2) Significant* experience in managing human and financial resources, including supervising a team, performance management and managing a budget.
AE-3) Significant* experience in providing functional direction** or advice or guidance relating to programs and services to clients, (internal or external) in a health-care or social services environment.
AE-4) Experience developing and delivering presentations to various audiences.
AE-5) Experience working within the Department of National Defence (DND) or the Canadian Armed Forces (CAF).

Notes:
* “Significant” refers to the depth and breadth of experience associated with the performance of a broad range of related activities that were the candidate’s primary work responsibilities. It will be assessed on the basis of the scope, complexity and the diversity of the work performed.
** “Functional direction” is guidance and expertise on programs, practices, policies or processes to support decision making by operational staff.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

The Department of National Defence is committed to providing an environment where justice, fairness and the elimination of barriers helps build a skilled, diverse and representative workforce reflective of Canada. We welcome diversity in all its forms, promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of CAF members.

Conditions of employment

Reliability Status security clearance

May be required to work overtime on short notice.
Must be able to provide services from a remote location in a confidential environment during work hours.
May be required to provide case management services (partial/limited client caseload), to support availability of services.
All employees of the core public administration are required to be fully vaccinated against COVID-19, unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Asset qualifications can be applied as essential qualifications as identified by the hiring manager.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.