IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

In support of achieving a diverse and inclusive workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Indigenous people, members of visible minorities including the Black community, persons with disabilities and/or women. If you belong to one or more of these groups, we encourage you to complete the self-declaration form for members of Employment Equity Groups!

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Work environment

Join Us!

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote and strive for an inclusive work environment, a positive work-life balance with a commitment to workplace wellness.

SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence. Each employee must be assigned to an approved SSC designated worksite, however, alternate work arrangements (such as telework) may be considered based on the operational requirements of the position.

At Shared Services Canada, we recognize that learning and support for career development benefits employees. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why SSC employees have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.

Intent of the process

The intent of this selection process is to establish a pool of partially qualified candidates that will be used to staff IT Technician positions or similar positions with various tenures, various security requirements and various language profiles. In the interest of the greater public service, a pool created as a result of a collective selection process at SSC may be shared with other government departments.

Selection may be limited to members of one or more Employment Equity groups.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation from a two-year program of study (note 1) from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

1. Students who will have completed their program of study by June 30, 2022 may apply.

OR

At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

NOTES :
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. Foreign educational credentials must be assessed by a recognized credential assessment service. Should you have completed your studies outside of Canada, it is your responsibility to have your certificates and/or your diplomas assessed against Canadian educational standards. You will need to submit proof of education (i.e. degree, diploma, and/or transcripts), when requested. Please visit the Canadian Information Centre for International Credentials (CICIC) site at http://www.cicic.ca/ for more information.
4. You will be required to submit proof of education (i.e. degree, diploma, and/or transcripts), whenever it is required.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual BBB/BBB
Bilingual CBC/CBC
English Essential
French Essential

Second Language Writing Skills Self-Assessment
An optional self-assessment of your skills in your second official language is available for you to take before completing your application. For more information, please consult:
Self-assessment tests - Canada.ca
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

Information on language requirements

COMPETENCIES:
C1. Judgment
C2. Client Focus
C3. Team Work
C4. Initiative
C5. Reliability

ABILITIES
A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET - EXPERIENCES
One or more asset experience qualifications may be considered essential depending on the position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

AEX1. Experience providing on-site or remote IT support services within a work environment (note 1).
AEX2. Experience in Cyber and Information Technology Security.
AEX3. Experience with Servers, Operating Systems, Virtualization and Data Centre Operations.
AEX4. Experience in the area of Cloud Services.
AEX5. Experience in Accessibility, Accommodations and Adaptive Technology (AAAT).
AEX6. Experience in Workplace Technology Devices.
AEX7. Experience in the field of Telecommunications and/or Telephony.
AEX8. Experience in Networking Technologies.
AEX9. Experience in IT Service Management (ITSM) (note 2).
AEX10. Experience in Data Management.
AEX11. Experience in IT Project Management.
AEX12. Experience in Application Development.
AEX13. Experience in mainframe support and operation.

Note 1. Includes tasks such as, but not limited to, troubleshooting methodologies and resolving technical issues to clients.
Note 2. IT Service Management refers to the set of service capabilities and practices used to operate and maintain IT services for clients and stakeholders.

ORGANIZATIONAL NEEDS
Selection may be limited to members of one or more Employment Equity groups : Indigenous people, members of visible minorities including the Black community, persons with disabilities and/or women.

OPERATIONAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT
Depending on the position being staffed, operational requirements and/or conditions of employment could apply such as:
• Availability, willingness and ability to work overtime as required.
• Availability, willingness and ability to work 24/7 on-call status.
• Availability, willingness and ability to work shift-work (note 1).
Note 1. Shift-work positions requires willingness and ability to work shift rotations sometimes on evenings, weekends and holidays while offering additional financial incentives.
• Availability, willingness and ability to travel as required.
• Availability, willingness and ability to work virtually.
• Availability, willingness and ability to relocate.
• Availability, willingness and ability to transport, lift and set down equipment weighing up to 20kg.
• Must possess a valid driver's license or have the required mobility normally associated with possession of a valid driver's license.

What are conditions of employment? Conditions of employment are any requirements, other than qualifications, that must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position. Conditions of employment may be the same criteria as for operational requirements or organizational needs.

Conditions of employment

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

SECURITY REQUIREMENTS:
Reliability Status - as a minimum or other levels of security up to Top Secret.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

***VERY IMPORTANT NOTE: It is your responsibility to clearly outline that you meet each of the screening criteria (i.e. Education and Experience Qualifications) by responding to the screening questions in the online application. Please note that it is not sufficient to only state that the requirement is met or to provide a list of current responsibilities. You must provide concrete examples that illustrate how you meet the requirements. Lack of examples and details may result in your application being rejected.

→ Various assessment tools may be used in this selection process such as: written tests, an interview, a situational exercise, reference checks, etc. The assessment methods may be administered virtually.

→ Additional qualifications may be applied/assessed, whether or not these qualifications have been listed on this job advertisement, depending on the position(s) to be staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

→ In order to manage the number of applications in this selection process, management may choose to use top-down, random or other selection at various steps in the selection process.

→ Communication pertaining to this selection process could be sent by e-mail and/or be indicated in your Public Service Resourcing System (PSRS) account. It is your responsibility to verify your e-mail account, including your junk/spam folders, and your PSRS account for new communication regarding this selection process on a regular basis and to advise of any change of address, phone number and/or e-mail address. You must provide a valid e-mail address and ensure that it is always functional.

NOTE: Virtual work arrangements may be available and will be determined on a case by case basis dependent on operational feasibility at the time of hiring. Candidates being considered for appointments can discuss possible options with the hiring managers.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.