Join the PSC for its Cloud Modernization - Support Analyst - Various Streams

Update: The closing date has been extended to March 18, 2022.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The PSC is at the beginning of its Cloud Journey. Your skills and creative thinking will be instrumental to developing the next Cloud platform. You’ll use your critical thinking and analytical skills to help make informed decisions and recommendations to management.

PSC Strongly Supports Professional Growth and offers employees support and information about future career path and advancement (furthering education, training, workshops, coaching, etc.).

Work environment

At the PSC, we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace has been recognized. We’ve been recognized as one of Canada’s Best Employers in 2021. Apply for a job today to join a great team!

The PSC headquarters is located in a new building at 22 Eddy Street, in the heart of downtown Gatineau. Our location is easily accessible and is located near Terrasses de la Chaudière and just a few kilometers away from downtown Ottawa. Our employees also have access to showers, changing rooms and reserved spaces for bicycles, which is ideal for those wishing to travel to work by bike, running or walking while using the nearby bike paths. Moreover, the PSC offers active workstations, which enables our employees to work while walking on a treadmill or pedaling on a stationary bike.

As a result of the global pandemic, PSC employees are currently working from home. Should the current telework environment no longer apply, and contingent on the operating model adopted by the PSC, you may be required to report into and work onsite from our Gatineau office. However, our telework arrangements are evolving, thus we encourage you to apply.

Intent of the process

We have an immediate need to staff several indeterminate (i.e. permanent) positions. A qualified pool of candidates will be established to staff various positions within Gatineau region. Other government departments may use the pool upon approval from the PSC.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Common to All Streams:
- Recent * experience providing Information Technology (IT) advice to clients
- Recent * experience contributing to projects and occasionally leading short-term projects.
- Recent * experience working with multiple IM/IT operational teams or groups.
- Recent * experience troubleshooting and resolving IM/IT operational issues.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual - imperative (BBB/BBB)

Information on language requirements

Cloud Stream
- Recent * experience in analyzing, defining, requirements gathering, and recommending solutions with respect to the planning, development, implementation, integration or maintenance of the Cloud infrastructure operations and services.
- Recent * experience working with Cloud based technologies for infrastructure deployment, for example: the implementation of Infrastructure-as-Code and scripting to support automation of common tasks.
- Recent * experience with configuration and deployment of containerization technologies such as Kubernetes, Open Shift, Open Stack, or other Open-Source cloud technologies.

COTS / Infrastructure & Operations Stream
- Recent * experience troubleshooting servers and application issues
- Recent * experience supporting Windows Servers or Linux/Unix Servers in an enterprise/corporate** IT environment

*Recent experience is defined as two (2) years of experience in the last five (5) years.
**Enterprise/corporate refers to an organization of a minimum of 30 employees AND a minimum of 20 servers.

Client Device Support Stream
- Experience supporting Windows Operating systems on a user's device
- Experience supporting end-user software and hardware including peripherals

Knowledge

Common to All Streams
- Knowledge of developing or supporting automation scripts using command line tools/scripting languages such as PowerShell or Bash.

Cloud Stream
- Knowledge of Cloud computing principles, and modern industry best practices required to design, implement, test, and support cloud-based infrastructure.
- Knowledge of cloud-based technologies for application development, for example: the implementation of Infrastructure-as-Code and scripting to support automation of common tasks.

COTS / Infrastructure & Operations Stream
- Knowledge of Cloud computing principles, and modern industry best practices required to design, implement, test, and support cloud-based infrastructure.
- Knowledge of Internet Information Services (IIS) or Weblogic
- Knowledge of IT Routing and Networking (LAN/WAN, networking)

Client Device Support Stream
Knowledge of active directory, including objects in active directory, group policies, and permissions.

Common to All Streams
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to analyze problems, identify options, and generate practical solutions
- Analytical Thinking
- Client Focus
- Achieve results

The following may be applied / assessed at a later date (may be needed for the job)

Graduation with a degree from a recognized post-secondary institution with specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Certifications:
- OpenText content server
- Microsoft Azure or Amazon Web Services or Google Cloud or Oracle certifications

- Experience working with DevOps or Agile Methodologies.
- Experience in developing and configuring DevOps tools.
- Experience in designing, developing, testing, and deploying applications and services to the Cloud.
- Experience in designing, implementing, and supporting Cloud Networking (DNS Zoning, Traffic Flows, Storage, Routing Tables, Gateways, Network Security Groupings, etc.).
- Experience monitoring the performance of Cloud apps and services, performing audits, and proactively working to optimize functionality.
- Experience with editing Group Policy Objects (GPO).
- Experience creating and deploying workstation images using Microsoft Endpoint Configuration Manager.
- Experience with application packaging and distribution using Microsoft Endpoint Configuration Manager.
- Experience with patch management using Microsoft Endpoint Configuration Manager.
- Experience in supporting corporate applications on smartphones (iPhone or Android)
- Experience using various remote management software
- Experience supporting various Video Conferencing Systems and their configurations.
- Experience creating, reviewing or analyzing various IT Requirement Documents.

- Ability to contribute to a cloud strategy, to guide cloud adoption initiatives and cloud governance, including policy-based controls, self-service strategies or financial management practices.
- Ability to contribute to defining foundational architectures based on Microsoft cloud technology.
- Ability to select and implement automation tools and techniques, including those to support DevSecOps.
- Ability to identify cloud risks and develop mitigations.
- Ability to translate the complexities of IT in a manner that is understood by both technical and non-technical stakeholders.
- Ability to troubleshoot complex multi tier applications hosted on Windows or Linux.

Conditions of employment

Secret security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details* of its plans to require vaccination across the federal public service.
As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police,** federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.
*Details on Vaccination Requirements : https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html
**Policy on COVID-19 Vaccination : https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.