Senior Human Resources Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

At the Canada Border Services Agency (CBSA), we encourage and value the inclusion of all people including members of the LGBTQ2+ community, persons with disability and visible minorities. We therefore encourage you to apply for this opportunity should you believe you are qualified. Knowing that diversity is a key element to success, we promote a culture of inclusion in which the diversity of individuals and of ideas are encouraged within a work environment in which employees have the possibility to be authentic and where various approaches are sought and valued.

When submitting your application to this selection process, you will be prompted to answer screening questions concerning the education and experiences requirements listed in the essential qualifications and asset qualifications section. It is your responsibility to provide clear and concrete examples in your responses to each question. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, how, when and where you acquired these experiences by giving examples. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Duties

As a human resources (HR) assistant at CBSA, you will be responsible of the following:
- Coordinate and deliver administrative and support services to clients and HR advisors;
- Provide help, information and advice to managers, candidates and employees on various staffing processes;
- Maintain data, files, records, case tracking or logs;
- Receive, sort, file, review, process and respond to a variety of correspondence.

Work environment

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The Canada Border Services Agency (CBSA) is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada.

We offer a diverse, inclusive, respectful and healthy work environment that offers flexible work arrangements to ensure work-life balance.

Intent of the process

Anticipated Staffing

Create a pool of partially assessed candidates.

Note: This selection process may be used to staff similar positions of the same or equivalent group and level, with various tenures and with different language requirements at the Canada Border Services Agency (CBSA).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
Experience of approximately one (1) year in the provision of administrative support services.

Administrative support refers to activities that support the day-to-day operations of an organization. This typically includes (but is not limited to) managing and distributing information within the office, entering and tracking information in databases, responding to verbal and written enquiries, organization and management of meeting logistics, electronic information management, etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Such as:
English Essential
French Essential
Bilingual imperative BBB/BBB

Information on language requirements

COMPETENCIES
Showing initiative and being action-oriented
Working effectively with others
Attention to details
Thinking things through
Client service orientation
Ability to communicate effectively in writing and orally

The following may be applied / assessed at a later date (may be needed for the job)

A degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed

Degree equivalency

Experience providing human resources support services in staffing in the federal public service.

Experience with entering, correcting, searching or manipulating data in a Human resources Management System such as CAS, Peoplesoft or My GCHR.

Experience in using a records management system (eg. Apollo or GCDOCS).

Experience in working in a fast-paced environment with high volume and changing priorities.

Experience in working in one or more HR disciplines within the Federal Public Service such as but not limited to : express staffing, corporate staffing, classification, compensation, labour relations, performance management and HR programs (such as Official Languages or Employment Equity).

In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities, and women.

The following operational requirement could apply depending on the positions to fill:

-Willingness and ability to work overtime.

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Candidates have the right to participate and be assessed in the official language of their choice.

Volume management mechanisms may be used.

All the information collected during the selection process, from the time of application until the end of the process, may be used to assess the candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.