Computer support technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE THAT WE DO NOT ACCEPT APPLICATIONS BY EMAIL. Please submit your application using this platform. Thank you

Duties

As an IT Client Services professional, your main duties may include; providing effective remote and on-site technical support; provisioning accounts, system access, endpoint deployment, configuration and maintenance of hardware and software; preparing documentation and providing advice and guidance on the use of computers, peripherals and applications; participating as a member of project teams, committees, meetings, conferences, workshops and special events; managing monitoring, and supporting of application, web and database servers; implementation of security standards for the department.

Work environment

Are you ready to put your technical skills to the challenge and start your career with us?
We are seeking candidates for IT support positions throughout Canada.

Statistics Canada is dedicated to an inclusive work environment where employees are treated equitably and reflect the Canadian population we ultimately serve. We are a competent, engaged and productive workforce. We embrace new ways of working and encourage a diversity of talent to help fulfill Statistics Canada’s mandate to the highest standards.

Intent of the process

The intent of this process is to establish a pool of qualified or partially qualified candidates, which could be used to staff similar positions with different language profiles, security profiles and with different duration of employment at Statistics Canada or in other federal organisations listed in Schedules I, IV and V of the Financial Administration Act.
Our immediate needs is to staff 5 positions in the National Capital Region and 5 in the other regions.

Positions to be filled: 10

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a minimum two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:

EXP1 - *Recent experience implementing and supporting Windows operating systems, end user software and end‐user computers/peripherals in a networked environment.

EXP2 - *Recent experience providing technical support and guidance to users.

EXP3 - * Recent experience preparing technical documentation such as user guides, training guides, support documentation or process reference material.

*Recent: Within the last five(5) years
Experience can usually be demonstrated through working in an IT related activity such as volunteer work, student employment or scholastic activity or achievement. Therefore applicants are encouraged to indicate in their answer and on their resume, activities or experience related to their field that they feel may be pertinent to the types of employment they are seeking.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential, Bilingual imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Competencies:

Client Focus
Communication (Written and Oral)
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Candidates may be required to meet specific asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Education:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in Computer Science, Information Technology (IT), Information Management (IM) or a related IT field.

Note: The term "degree" refers to a baccalaureate or a higher level degree, as established by educational authorities.

Degree equivalency

Occupational Certification:
Certifications in the field of information technology, such as, but not limited to : Comptia A+, ITIL Foundation, etc.

Experience:
AExp1 - Experience providing IT Helpdesk call centre support services.
AExp2 – Experience in using HEAT service management software.
AExp3 – Experience in the support of large multi-tier applications and systems.
AExp4 – Experience working with IT monitoring tools such as Microsoft System Centre Operations Manager (SCOM).
AExp5 – Experience collaborating with internal and external IT service teams.
AExp6 – Experience configuring desktop or server Operating Systems (OS).
AExp7 – Experience with network and cloud services such as Microsoft Active Directory (AD), Microsoft Azure, Amazon Web Services (AWS).
AExp8 – Experience with configuring and deploying Virtual Desktop systems.
AExp9 – Experience in delivering Duty to Accommodate services to clients.
AExp10 – Experience providing support and troubleshooting services on mobile devices (Android, iOS, others).
Aexp11 - Experience configuring and deploying Microsoft Group Policy Objects (GPO)
Aexp12 - Experience scripting (like Powershell, VB Script, batch files)
Aexp13 - Experience deploying software using Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM) or Intune

Knowledge:
Knowledge about Microsoft Windows operating systems.
Knowledge about Microsoft Active Directory, M365 and Microsoft Tools.
Knowledge about equipment and configurations applicable to Networked based systems.
Knowledge about ITIL concepts and principles.
Knowledge about Six Sigma LEAN concepts and principles.

Operational Requirements

Available to work; weekends, overtime and shift work.
Travel may be required.

Conditions of employment

Reliability Status security clearance

Vaccination:
All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Statistics Canada is committed to hiring and promoting a skilled and diversified workforce representative of the population it serves. In order to achieve this representative workforce, preference may be given to candidates who, at the time of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Indigenous peoples, Women, Visible Minorities and Persons with Disabilities.

- Your application MAY be used to assess your written communication competency.
- A written examination and/or an interview may be administered.
- Reference checks will be sought.
- You will need to provide a copy of your proof of education;
- You must present your proof of Canadian Citizenship or Permanent residence;
- Asset qualifications may be applied at any phase of the process;
- Candidates may be expected to meet, in whole or in part, the criteria related to the assets, operational requirements and organizational needs, depending on the position to be staffed;
- Email correspondence will be used as the main method of communication with candidates for this selection process. Please note that you need to provide valid contact information and to update it, if required.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.