Senior Program Officer / Senior Project Officer / Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified or partially qualified candidates will be established and may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment and/or various tenures within Shared Services Canada.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION:
A secondary school diploma or employer-approved alternatives.

Notes:
1. The employer-approved alternatives to a secondary school diploma are :
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement :
a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the AS classification.

The opportunity to be assessed by at least one of the two employer-approved alternatives must be offered to candidates who have not previously met the secondary school diploma requirement.

Candidates who were appointed or deployed on an indeterminate basis using an acceptable combination of education, training and/or experience meet the secondary school requirement for the AS classification only and must be reassessed for entry to other classifications on the basis of this alternative.

2. Acceptable experience and/or training in a field relevant to positions in the AS classification is required when the education qualification specified for the position being staffed is a secondary school diploma or approved employer alternatives.

Degree equivalency

ESSENTIAL EXPERIENCE:
EX1. Experience in research and analysis of information of various sources, analyzing and reporting on complex* issues, and providing recommendations for management.
EX2. Experience in establishing and maintaining relationships with clients and key stakeholders.
EX3. Experience in researching, analyzing data and organizing relevant information into reports/briefing notes or correspondence for managers/supervisors.

*Complex is defined by the depth and breadth of the issue. (ex. multiple disciplines involved, various stakeholders or partnerships concerned, overall impact on the organization, require research to develop options)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual imperative BBB
Bilingual imperative CBC

Information on language requirements

ABILITIES :
A1. Effective oral communication.
A2. Effective written communication.
A3. Ability to work under pressure.
A4. Ability to organize and prioritize workload.
A5. Ability to analyze information, identify problems and make recommendations.

PERSONAL SUITABILITIES:
PS1. Client Service Orientation: Helps serve others by identifying and responding to current and future internal or external client needs.
PS2. Leadership: Develops and promotes the organization's vision and facilitates the achievement of objectives; motivates others, guides and offers support and encouragement and helps individuals and teams take responsibility for themselves and to accept change; effectively influences the opinions, attitudes, and behaviours of others in order to direct everyone toward a common goal.
PS3. Interpersonal Understanding: Understands verbal and non-verbal behaviours, feelings and concerns to relate harmoniously with others based on listening, respect and sensitivity; relates well to people from varied backgrounds and in different situations.
PS4. Attention to details: Demonstrates conscientiousness, consistency and thoroughness by ensuring that tasks are completed with accuracy and ensures quality control by monitoring and checking work, information, roles and functions.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION (could be considered essentials or assets depending of the position to staff):
AED1. A degree (bachelor) from a recognized post-secondary institution.
AED2. A diploma (CEGEP or college) from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE (could be considered essentials or assets depending of the position to staff):
AEX1. Experience manipulating data and creating statistical models or reports using advanced MS Excel functions.
AEX2. Experience in the management and coordination of the delivery of one or more enterprise services (ex. human resources, pay, asset management, contract management, training).
AEX3. Experience in using financial or procurement systems and office tools (ex. SAP, P2P, MS Office, HR Application, ODS).
AEX4. Experience in financial or procurement management (ex. budgeting or forecasting or developing contracting vehicles).
AEX5. Experience in human resource management (ex. supervision, workload assignment, setting work objectives, learning plans, performance management plan).
AEX6. Experience in the coordination or development of documents to support management, such as memorandums, briefing notes, reports or presentation materials.
AEX7. Significant** experience monitoring and tracking project activities.
AEX8. Experience in preparing course registration instructions, guidelines, course information and prerequisites.

** Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of two (2) years.

COMPETENCIES (could be considered essentials or assets depending of the position to staff):
AC1. Competencies in project management.
AC2. Competencies in IT Asset Management.
AC3. Competencies in professional contracts services management.

ORGANIZATIONAL NEEDS:
• In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups Indigenous peoples, members of visible minorities, persons with disabilities and/or women.
• SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS:
• Willingness to work outside normal business hours with little or no notice.
• Other operational requirements may apply, depending on the position.

Conditions of employment

CONDITIONS OF EMPLOYMENT:
• Various security profiles.
• COVID-19 Vaccination attestation.
• Other conditions of employment may apply, depending on the position.
• May need to travel to different work locations.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment, and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

2. Candidates are entitled to participate in the selection process in the official language of their choice.

3. Acknowledgment of receipt of applications will not be sent. Applicants who are screened into this selection process will be sent further information by email regarding what to expect during subsequent phases of this selection process.

4. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

5. Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates.

6. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

7. Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

8. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.