Case Management Officer / Emergency Response Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This process will be used to staff a number of positions in two Bureaus within the Consular, Security, and Emergency Management Branch at Global Affairs Canada.

Candidates must submit their application using the "Apply online" function. Only applications submitted via this portal will be considered.

Duties

Standing Emergency Response Team - Emergency Response Officer position:
Successful candidates on this team will be responsible for providing HQ-based crises response services. These services will include the direct delivery of consular services to Canadians, permanent residents, and their family members who have been affected by large-scale crises abroad, such as natural disasters, transportation accidents, and conflict situations. Members of the standing emergency response team will be involved in the delivery of the full range of response and recovery activities.

Consular Case Management - Case Management Officer position:
Consular Case Management Officers are responsible for the delivery of individualized consular services to Canadian citizens in distress abroad. Consular services are offered in response to a wide range of emergency situations, including (not exhaustive list): kidnapping, sexual assault, arrest and detention, violent crime, mental health crises, and forced marriage. Case management officers work closely with diplomatic staff working in our diplomatic missions and with family members in Canada.

Intent of the process

Immediate Needs: The purpose of this process is to fill ten (10) positions.

Future needs: A pool of candidates may be established to fill similar positions within Global Affairs Canada. The tenures, language requirements and security clearance may vary depending on the positions to be filled.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• A post-secondary school diploma or degree from a recognized post-secondary institution, or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
• EX1: *Recent and **significant experience in delivering services to clients using a case management approach;
• EX2: Experience writing and developing briefing materials for senior management;
• EX3: Experience in liaising and collaborating with internal and external stakeholders.

* Recent experience is defined as being acquired within the past three years.
** Significant experience is defined as the depth and breadth or the experience normally associated with having performed a broad range of various, complex, and/or sensitive activities which are normally acquired over a period of 18 months.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
• A1: Experience delivering case management services in a government context;
• A2: Experience delivering emergency management services (preparation, mitigation, response, recovery).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:
• C1: Ability to communicate effectively orally;
• C2: Ability to communicate effectively in writing;
• C3: Ability to work under pressure;
• C4: Ability to deal effectively with difficult interactions;
• C5: Ability to analyze and synthesize information to understand issues and identify viable solutions.

PERSONAL SUITABILITIES:
• P1: Effective interpersonal skills;
• P2: Reliability and integrity;
• P3: Judgement;
• P4: Teamwork.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• Willing and able to work overtime, if necessary.

Conditions of employment

• Ability to obtain a Secret security clearance
• The Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police requires you to be fully vaccinated against COVID-19, and that you attest to your vaccination status as per the Policy unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act. You can find more specific information on the collection and use of your personal information when you submit your attestation.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

INFORMATION ON SECOND LANGUAGE TESTING
In order to determine if you meet the required language profile, we will send an invitation to take the online reading and writing tests via the Public Service Resourcing System to all candidates who have indicated that they do not have valid second language test results. The invitation will be sent shortly after the closing of the poster and the candidates will have 14 days to take the 2 tests online.

Candidates who already have valid second language test results will need to email us the official Public Service Commission transcript shortly after the poster closes. To request this transcript, please visit the following web page: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

OTHER INFORMATION :
Applications at level may be considered first for a deployment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.