Clerk, Client Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The employees who will be appointed to GS-MPS-01 positions, Client Services Clerck, will work at the Cap Tourmente National Wildlife Area (CTNWA) located in Saint-Joachim in the Quebec City area. They will be responsible for welcoming, directing, and informing visitors of the regulations in effect as well as the activities and services offered. They will also collect and account for access fees to the site. In addition, they will respond to routine inquiries about CTNWA services by email or telephone, assist in taking group reservations, maintain records and prepare operational reports. The work is done mainly at the CTNWA ticket office or interpretive center.

Intent of the process

The intent of the process is to fill two seasonal positions (April to October) in Saint-Joachim, Québec.

A pool of qualified candidates will be established and could be used to staff similar positions within Saint-Joachim, Québec with different tenure at Environment and Climate Change Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or employer-approved alternatives.

Degree equivalency

EXPERIENCE
E1. Experience in cashiering including settlement of transactions by various payment methods and revenue accounting.
E2. Experience in greeting the public and providing information to a variety of clients.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
AE1. Experience of at least two years in cashiering including settlement of transactions by various methods of payment and accounting for receipts.

The following will be applied / assessed at a later date (essential for the job)

French essential

Information on language requirements

ABILITY
A1. Ability to communicate effectively orally
A2. Ability to communicate effectively in writing
A3. Ability to work under pressure

PERSONAL SUITABILITY
PS1. Sense of customer service
PS2. Team spirit
PS3. Sense of responsibility
PS4. Autonomy

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL REQUIREMENT
Willingness to work overtime

Conditions of employment

Reliability Status security clearance

Variable hours (weekdays and weekends)
Possess a valid driver’s licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job advertisements include a section that says: ‘In order to be considered, your application must clearly explain how you meet the following (essential qualifications).’ You should not submit an application if you don’t possess all of the listed essential criteria and employment conditions.

This is the essential criteria that you must demonstrate in your application, which may include:
• your resume, which should reflect that you meet the required experience
• responses to questions related to your experience

Provide details in your application on your top accomplishments related to these criteria.

You will have to provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.