Issues Management Officer

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

VERY IMPORTANT NOTE:
In addition to a resume, you must answer all screening questions, as they will be used to assess your ability to communicate effectively in writing and your ability to exercise judgement and make recommendations, along with other merit criteria.

Please ensure you also describe in detail using concrete examples, how you meet the experience and education required. It is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities. If you do not fully complete the screening questions as instructed, or fail to provide sufficient and appropriate information, it may result in your elimination from the process.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

Come and be part of the Business Management and Executive Services (BMES) unit of Public Services and Procurement Canada (PSPC), formerly Public Works and Government Services Canada (PWGSC).

PSPC employs people with diverse skills, interests and backgrounds from across Canada. As a common service provider, PSPC works on behalf of other department and agencies of the Government of Canada. We help departments by providing innovative common services such as real estate and building management, purchasing, translation, project management and more. If you are interested in an organization where there are unique challenges, and the opportunity to contribute to a dynamic and high-performing organization, then PSPC is the right opportunity for you.

Business Management and Executive Services is a multi-pronged team within PSPC that assists and coordinates the strategic management, communication, corporate operations, and issues management requirements of the organization. With Business Management and Executive Services you will have the opportunity to work within a team who provides advice and guidance on a comprehensive suite of products designed for a variety of audiences. Some of the many products you could be exposed to include briefing notes, strategic plans, announcements, training documents, access to information records, etc. Candidates interested in using their knowledge, experience and skills in a team that provides an exclusive perspective of PSPC are invited to apply.

Intent of the process

This process will establish a pool of qualified candidates that may be used to staff similar positions with various tenures within PSPC (indeterminate, term, acting, assignment, or secondment).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma or employer-approved alternatives*

*The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
E1) Experience in applying administrative services policies and related procedures (e.g. finance, human resources, access to information, etc).
E2) Experience in providing advice and guidance to managers on **complex issues.
E3) Experience collaborating with team members and/or outside stakeholders.

**Complex issues are issues with at least two (2) of the following characteristics: sensitive, confidential, affecting many partners or stakeholders, have an impact on operational service delivery. Candidates need to clearly demonstrate the complexity.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

COMPETENCIES:
C1) Demonstrating Integrity and Respect
C2) Thinking Things Through
C3) Working Effectively with Others
C4) Showing Initiative and Being action oriented
C5) Client Service Competency (Level 1)

ABILITIES:
A1) Ability to communicate effectively orally.
A2) Ability to communicate effectively in writing.
A3) Ability to plan and prioritize.
A4) Ability to exercise judgement and make recommendations.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
EDUCATION:
A degree from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE:
• Experience with applying Access to Information and Privacy Policy legislation.

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

OPERATIONAL REQUIREMENTS:
• Willingness to work overtime on occasion

Conditions of employment

Reliability Status security clearance - Various Security requirements (Reliability, Secret)

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Experience will be evaluated against depth and breadth of activities, and the complexity and diversity of the activities. Top down consideration of experience may be used.

If you are already working for the Public Service, please clearly identify your substantive group and level and your employment status on your resume and/or application form.

Please note that in addition to all assessment methods, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

PLEASE NOTE: Top-down consideration of scores at any stage of this process may be used to determine the number of qualified candidates who will be considered further in the process.

Public service employees found qualified in this process may be considered for acting, assignment, deployment or secondment.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

Failure to respond to communications may be construed as a withdrawal from this process.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Interviews will be conducted.

Reference checks will be conducted.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.