Quality Assurance Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Duties

Duties as Quality Assurance Officer include:

1. Develops and implements the policies, framework, strategies and practices of the Canadian Coast Guard College’s (CCGC) quality assurance (QA) program with the aim of standardizing and improving the quality of course development and design for the organization.
2. Plans and performs quality assurance internal and external audits in order to ensure a consistent training framework for instructors in all CCGC training programs, including distance learning.
3. Develops and implements post-training assessments and course evaluation processes, communicating results and recommendations to Superintendents and Instructors as appropriate.
4. Prepares audit reports, proposes remedial action plans, and supports clients in the implementation of solutions, following up and providing support to instructional staff in the implementation of recommendations.
5. Conducts research in the fields of academic excellence and curriculum evaluation to identify methods and techniques related to education and training.

Work environment

The Canadian Coast Guard College is a national maritime training facility located on scenic Cape Breton Island, Nova Scotia. It’s a national college that provides training and services in French and English. It delivers programs to support the College’s mission and mandate in marine safety, security and environmental protection.

The college’s unique and specialized training is sought after by organizations around the world. Each year, highly trained graduates join their colleagues as Coast Guard officers to provide services that are critical to Canadians.

Intent of the process

The intent of the process is to create a pool of qualified candidates that may be used to staff similar permanent and temporary positions within the Canadian Coast Guard College.

The immediate need is to staff a bilingual position on a temporary basis with the possibility of becoming permanent.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in education, sciences, business administration or some other specialty relevant to the position.

Degree equivalency

EXPERIENCE:
Significant experience working in the field of education, quality assurance, audit or data analysis.

*Significant is defined as (3) three years of experience.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

CERTIFICATION:
• Certification in adult education, quality assurance or auditing.

ASSET EXPERIENCE:
• Experience working under the requirements of an academic quality assurance program.
• Experience conducting and reporting audits, and actioning remedial plans.
• Experience developing, implementing, maintaining and interpreting policy.
• Experience with data collection, analysis, and reporting.
• Experience in research related to academic excellence and curriculum evaluation.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE:
Knowledge of the concepts, methods of auditing, and monitoring.
Knowledge of research methods, including statistics, trend analysis, surveying or interviewing.

COMPETENCIES
• Values and Ethics – Serving through integrity and respect.
• Thinking things through - Innovating through Analysis and Ideas.
• Engagement – Mobilizing people, organizations, partners.
• Excellence through results - Delivering through own work, relationships and responsibilities.

ABILITIES
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to develop and deliver presentations.
• Ability to work collaboratively with others.

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE ASSET
• Knowledge of Theories, principles and practices of pedagogy and andragogy.
• Knowledge of the Canadian Coast Guard priorities, programs and services across all regions.
• Knowledge of the core training programs of the Canadian Coast Guard College, as well as the full range of operational training programs delivered elsewhere in the organization.
• Knowledge of the functions of the International Maritime Organization (IMO).
• Knowledge of the International Convention on Standards of Training, Certification and Watchkeeping for Seafarers (STCW).

OPERATIONAL REQUIREMENTS:
The candidates must agree to carry out overtime and to travel within the framework of their employment.

Conditions of employment

CONDITION OF EMPLOYMENT:
Security clearance Reliability.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE APPLY ONLINE: Please submit your application online.

You can contact the Public Service Commission of Canada's support centre by selecting the "Contact Us" link below, in the left corner of this window, or by calling 1-888-780-4444.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must meet the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.
All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be considered in the assessment of any essential or asset qualifications, including the ability to communicate in writing and orally.

Acknowledgment of receipt of applications will not be sent.

For this appointment process, our intention is to communicate with candidates by email for assessment purposes (including sending invitations for written tests and interviews). Candidates who apply to this selection process must include, in their application, a valid e-mail address and make sure that this address is always functional and accepts messages from unknown users (some e-mail systems block these types of e-mail). If you do not wish to receive your results by e-mail, it is your responsibility to inform us.

Please note that candidates can be eliminated by the Public Service Resourcing System (PSRS) based on PSRS screening questions.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.