Support Technician, Programmer Analyst, Application Developer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Are you interested in working at a cutting-edge organization that values both your physical and psychological health and wellness, provides rich career development opportunities and rewards innovation? Health Canada is among Canada’s Top 100 Employers for 2021 in addition to being recognized as Top employer for Young People since 2015 and as Best Diversity Employer since 2010! Don’t miss your opportunity to not only enjoy the unparalleled benefits of the public service, but to get so much more on our award-winning team!

Candidates must clearly demonstrate in their screening answers how they meet essential and asset qualifications in education and experience factors listed in the Statement of Merit Criteria. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. We may use resumes as a secondary source to validate the answers to the screening questions. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Work environment

WHO WE ARE

Health Canada (HC) is the federal department responsible for helping Canadians maintain and improve their health. Within HC, the Information Management Services Directorate (IMSD) is the strategy, policies, infrastructure, tools and skilled personnel necessary for Health Canada to make effective use of information management and information technology (IM/IT) in the delivery of departmental programs and services. This includes developing, implementing and communicating IM/IT policies, standards and guidelines; facilitating the planning and delivery of corporate IM/IT projects; and providing coordination and secretariat support to the department's IM/IT committees.

WORK FROM WHERE YOU ARE

Our teams have been working remotely since March 2020. While we don’t know what our “office of the future” will look like, we do know that remote work works. That means you don’t need to be located near the National Capital Region (Ottawa or Gatineau) or our regional offices to be considered for a role on this team. Please note it could be possible to telework from anywhere within Canada.

YOUR ROLE

You will join our already successful directorate to lead a team actively involved in a number of exciting IM/IT initiatives. You will have many opportunities for training, mentoring, coaching that will help you grow and learn. We are confident that you will gain a feeling of fulfilment and pride in delivering on such important initiatives!

WHY WORK FOR HEALTH CANADA?

Beyond the exciting work, our fantastic team, and the work-life balance, there are many reasons to join us in protecting the health and safety of Canadians.

THE BENEFITS

The salary range for these positions is from $75,129 to $91,953. Please consult the Treasury Board Secretariat website to learn upcoming annual salary range. You will also enjoy a comprehensive benefits package that includes dental and health care for you and your family as well as an appealing defined benefit pension plan with health benefits that cover you into retirement.

WE VALUE YOUR WELLNESS

Health Canada values work-life balance and supports flexible work arrangements wherever possible. You and your family will also have access to our excellent Employee Assistance Program as well as coverage for mental health practitioners through your health benefits.

WORK FOR A DIVERSE ORGANIZATION

Health Canada is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Apply today and bring your skills to our team!

Intent of the process

The intent of this process is to build a pool of qualified candidates to draw from as needs arise. We anticipate current and future needs. Applicants should be aware that this pool may be used to staff identical or similar positions within the Federal Public Service.

Are you already an IT within the Federal Public Service? Don’t miss out! This process may be used for promotional and at-level movement of internal employees. Submit your application today!

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
COMMON TO ALL STREAMS
*Experience working developing, operating or supporting IM/IT solutions to meet business needs.

STREAM 1: Support Analyst, Infrastructure/Operations:
*Experience working as an IT analyst: providing computer/network support or service delivery in a multi-platform, multi-site networked computing environment.
*Experience suggesting, implementing or participating in continuous improvements for IT initiatives.
*Experience troubleshooting technical issues related to workplace technology devices or related to networking in a private or public environment

STREAM 2: Programmer Analyst, Application Development:
*Experience developing, configuring or testing applications
*Experience working with teams or clients to develop, analyze or report on IT solutions to meet business needs.

STREAM 3: Project Analyst:
*Experience contributing to IT projects or activities in the area of application development.
*Experience developing or configuring applications.
*Experience working with teams or clients to develop, analyze or report in response to technological challenges with innovative solutions or services to meet business needs.

STREAM 4: IT Security Analyst
*Experience providing recommendations to management or operational staff to mitigate risk within IT systems.
*Experience participating in one of the following IT security practices: IT system Vulnerability Assessment or IT Security Incident Management or Computer Forensics or IT Security Threats and Risk Assessments or IT security operations.

STREAM 5 Business Analyst
*Experience conducting business analysis in an IM or IT environment.
*Experience working closely with clients to determine, validate or document, business needs for IT solutions.

*Experience is defined as being approximately two (2) years of experience in the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSETS QUALIFICATIONS

EDUCATION
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in Computer Science, Information Technology (IT), Information Management (IM) or a related IT field.

EXPERIENCE
AE1 - * Experience in Change Management OR Release Management, OR Configuration Management
AE2 - * Experience in Project Management,
AE3 - * Experience in Desktop Support OR Desktop Engineering.
AE4 - * Experience imaging and configuring microcomputers OR configuring peripherals, software or mobile devices.
AE5 - *Experience supporting TCP/IP issues.
AE6 - *Experience in supporting Windows 7 Operating system, Microsoft Office
Suite and email.
AE7 - * Experience in Business Intake
AE8 - * Experience analyzing user IT requirements.
AE9 - * Experience promoting IT security awareness to colleagues or clients.
AE10 - *Experience conducting technical research and analysis of cyber threats and IT security incidents.
AE11 - *Experience implementing, supporting or testing IT security solutions
AE12 - *Experience modelling data OR *Experience in business modelling.
AE13 - *Experience planning business analysis activities within an IT project.
AE14 - * Experience in Web Services, API Gateways and application integration development and design
AE15 - *Experience in Linux and Windows-based systems administration skills in a Cloud or Virtualized environment.
AE16 – *Experience in networking protocols and technologies, i.e., VPN's, DNS, load balancing and firewalling.
AE17 - *Experience Configuring Enterprise Resource Planning (ERO) solutions (i.e. SAP, CRM Dynamics)
AE18 - * Experience working with Business Intelligence solutions (i.e. Cognos, PowerBI, or Tableau)
AE19 - *Experience administering Data Analytic Solutions (i.e. SAS)
AE20 - * Experience administering Database Management Systems (DBMS) Systems - Oracle, Microsoft SQL, MySQL, or Postgres
AE21 - *Experience configuring and supporting COTS solutions
AE22 - *Experience with ETL scripting and solutions
AE23 - *Experience in Object Oriented Analysis and Design.
AE24 - *Experience developing and maintaining a business application using web technologies (e.g. JQuery, JavaScript, CSS, HTML5, HTML, XML or Angular JS).
AE25 - *Experience coding, using application development frameworks for Java (Springs, Struts, or Hibernate), or Oracle (Forms, ADF or APEX).
AE26 - *Experience in SDLC methodologies and best practices (e.g. Agile)
AE27 - *Experience using DevOps CI/CD pipeline in application development (e.g. Jira, Confluence, Github, Jenkins, Docker, Sonarqube)
AE28 - *Experience developing web applications in compliance with GoC WCAG guideline
AE29 – *Experience with automation/IaC (Docker, Kubernetes, Terraform)
AE30 - *Experience with User Centered Design, User Experience and User Research
AE31 - *Experience in analysis, design, or implementation of Microsoft 365 and related solutions.
AE32 - *Experience configuring and maintaining Cloud based security services such as Microsoft Azure Defender for Cloud, Azure Active Directory, Application Gateway, Amazon Virtual Private Cloud, AWS Identity and Access Management (IAM), etc.
AE33 - *Experience applying secure coding practices for developing secure web based applications
AE34 - *Experience installing, configuring and application troubleshooting on Enterprise Web/Application servers (Apache, Tomcat, Oracle Weblogic, etc)
AE35 - **Experience developing and maintaining a business application developed in Microsoft Dynamics CRM, Microsoft PowerPlatform, .NET, or C#.”

* Experience is defined as being approximately two (2) years of experience in the last five (5) years.

OCCUPATIONAL CERTIFICATION
• ITIL Certification
• Project Management Professional Certification (such as PMP or Prince 2)
• CSM or equivalent (Scrum Master) Certification.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative BBB/BBB

Information on language requirements

COMPETENCIES
COMMON TO ALL STREAMS
C1 – Analytical Thinking
C2 – Client Focus
C3 – Teamwork
C4 – Ability to communicate effectively orally
C5 – Ability to communicate effectively in writing *

NOTE: The ability to communicate effectively in writing may be assessed through the answers provided to the screening questions posed as part of the application process.

PERSONAL SUITABILITY
COMMON TO ALL STREAMS
Respectful of diversity

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS
Note: The operational requirements may vary by the position being staffed.

• Willingness to work overtime as required
• Willingness and ability to travel, including isolated northern communities
• Willingness to work 24/7 On-call
• Willingness to do shift work
• Willingness to work flexible hours

Conditions of employment

CONDITIONS OF EMPLOYMENT
Reliability or Secret security clearance, depending on the position.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

NOTE: Your résumé may be used as a secondary source to validate the information described in the cover letter. Your cover letter must be supported by your resume.

Failure to provide a complete application may result in your application being rejected.

Please indicate in your application which stream(s) you are applying for.

Applicants should be aware that further assessments and interviews to address other essential criterion, such as abilities, competencies, and personal suitability will be conducted later in this process.

We will only accept on-line applications received via the jobs.gc.ca site. Persons with disabilities preventing them from applying on-line are asked to contact the person responsible for this selection process.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

All communication throughout the entire staffing process, including email correspondence may be used in the assessment of qualifications.

Candidates may be required to meet the asset qualifications or the operational requirements, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Assessment accommodation
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Health Canada (HC) and the Public Health Agency of Canada (PHAC) is committed to increasing representation of Black employees and other racialized groups, Indigenous People, women and persons with disabilities. HC and PHAC would like its workforce to be reflective of the population it serves. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

BRING YOUR WHOLE SELF TO WORK
We encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.

Health Canada welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

You are entitled to participate in the appointment process in the official language of your choice (English or French). You are asked to indicate your preferred official language in your application.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Depending on the number of applicants, the needs and/or Human Resources plans, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, MAY be used for the purpose of managing applications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.