Senior Technical Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Be part of a statistical revolution. Join a world of opportunities. Build your future with us. The future of our organization lies in the hands of bright, driven people. People like you! Become a part of Statistics Canada's core mission: To serve Canada with data that matters - data that can make a difference. As part of our team, you can make a difference.

Statistics Canada is committed to hiring and promoting a skilled and diversified workforce representative of the population it serves. In order to achieve this representative workforce, preference may be given to candidates who, in of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Indigenous peoples, women, Visible Minorities and Persons with Disabilities.

At Statistics Canada we recognize that a diverse and inclusive workplace that can harness the diverse backgrounds, talents and perspectives of its employees is essential to building a better, more productive and more innovative Canada. Statistics Canada promotes the advantages of diversity and inclusion in the federal government and offers interesting career opportunities and rewarding challenges for everyone.

All job applications must be submitted through the Public Service Resourcing System (GC Jobs). No other form of submission will be accepted.

Duties

As a Senior Technical Officer, you will be called upon to:
-Provide technical client service to internal users at Statistics Canadarelated to collection applications and collection tools;
-Provide support and assistance to users for collection infrastructure and collection application related issues;
-Update documentation and checklists related to operational and troubleshooting procedures;
-Test, install and configure collection applications or tools for various data collection modes at Statistics Canada;
-Monitor, exchange information and serve as liaison for routine case resolution processes;
-Identify, diagnose and resolve basic technical problems on the various infrastructure used by Statistics Canada collection modes.

Work environment

Statistics Canada is a world-renowned leader in its domain, and its employees are proud to fulfill its mission: to serve Canada with high-quality statistical information that matters. We want to help Canadians better understand their country, so they can make more thoughtful decisions. The advantages of a strong workplace cannot be understated. Diverse. Accommodating. Nurturing. Rewarding. For employees to reach their full potential, a workplace MUST meet all ofthese criteria. Our success lies with a dynamic workforce that strives for excellence and innovation. We are proud to provide a healthy, respectful and supportive work environment for all employees and offer opportunities to develop and acquire new skills.

In the current pandemic, the majority of employees are required to carry their work remotely; Statistics Canada endeavors to ensure ongoing flexible work arrangements in the future, including the possibility of ongoing remote work.

Intent of the process

The intent of this process is to staff two (2) positions. A pool of qualified candidates may be established from this process to staff identical or similar positions within Statistics Canada. These positions may be staffed with various tenures, with various language requirements and various security requirements.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or employer-approved alternatives (see Note 1).

Note:
The employer-approved alternatives to a secondary school diploma are:
-A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
-An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
Recent* and significant** experience providing technical support for electronic applications.

Recent* and significant** experience providing client service on the telephone and via e-mail.

Recent* and significant** experience in working in a team environment and assisting other team members.

*Recent experience is usually defined as experience acquired within approximately the last three (3) years.
**Significant experience is defined as experience normally associated with the performance of those duties for a period of a minimum of six (6) months.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE:
Experience in supervising staff.
Experience in using a problem management system to document cases.
Experience troubleshooting encryption problems.
Experience providing support for Statistics Canada surveys or applications.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES
Planning and organizing for results
Thinking things through
Working effectively with others
Demonstrating integrity and respect

ABILITIES
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS

Availability and willingness to work overtime

Candidates must be available and willing to work shift work on a rotating basis which includes days, evenings and weekends.

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to befully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent),determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Persons are entitled to participate in the appointment process in the official language of their choice.

Your responses to screening questions may be used to assess the Ability to communicate effectively in writing.

Our intention is to communicate with candidates via email. Candidates should check their emails regularly, as there may be new communications regarding this process. Candidates must include a valid email address, and make sure that this address is functional and accepts messages from unknown users.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Other qualifications may be taken into consideration in the selection decision.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.