Technical Advisor

Update: Please note that the closing date has been amended to March 10th, 2022 (23:59, Pacific Time).

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.
You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

The Department: Shared Services Canada
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Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.
At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Key tasks of Technical Advisors:
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- Provides specialized advice and guidance to management, program specialists and clients to facilitate development and support of IT infrastructure including Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN) systems, workstations, server and mainframe operations, connectivity, IT asset acquisition and life cycle management, integrity of corporate and client applications, voice/data systems, the roll-out of enterprise software, technical support and planning for the evolution of departmental infrastructure.
- Consults with suppliers to investigate new technology and leads research studies on best practices and current trends in IT development, and infrastructure.
- Advises program, administrative, technical staff and management on IT infrastructure policies, procedures and standards, and promotes communication by interpreting and disseminating central agency policies, standards and guidelines.
- Conducts feasibility studies to facilitate the development, maintenance and renewal of complex infrastructure components.
- Negotiates and participates in discussions with managers, program, administrative and technical staff from client organizations to obtain agreement on requirements for services and to resolve technical issues.
- Occasionally leads project teams and working groups composed of technical staff to facilitate the development, implementation, maintenance and issue resolution related to departmental or agency IT infrastructure.
- Maintains knowledge of trends and developments in infrastructure operations and practices.

The Technical Advisor positions to staff are divided in 5 streams
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Stream 1 - Data Centre Network Operations
Stream 2 - Application Delivery Controller Operations
Stream 3 - Data Centre Network Engineering
Stream 4 - Enterprise Network Tools
Stream 5 - WAN IP/MPLS Network Operations
*Note: Essential experience qualifications will vary depending on the stream.

Intent of the process

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
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• ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.
Notes on education:
- Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
- Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Degree equivalency

Experience
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Experience qualifications will vary depending on the stream.

Common to All Streams:
• E1. Recent* and significant** experience working with Network IT Infrastructure and/or in a Network Operations environment.

Stream 1 Only – Data Centre Network Operations:
• E2. Experience working with data centre grade network devices and their configurations.
• E3. Experience leading the deployment of data centre grade network devices.

Stream 2 Only – Application Delivery Controller Operations:
• E4. Experience working with application delivery controllers and their configurations.

Stream 3 Only – Data Centre Network Engineering:
• E5. Experience in creating Network planning, design and configuration for large data center environments (1000+ users).
• E6. Experience leading the deployment of data centre grade network devices.

Stream 4 Only – Enterprise Tools:
• E7. Recent* & Significant** experience deploying or maintaining in at least one of the following:
- Netscout Ngenius One
- Network Packet brokers TAP’s and bypass TAP’s
- Splunk Enterprise platform
- Broadcom Spectrum DX and performance Center
- Cisco ACS, ISE or other Radius network protocols products
- Traffic engineering and QoS concepts

• E8. Recent* & Significant** experience deploying or maintaining of at least one of the following:
- Programming languages such as C, C++, C#, Java, Go, Perl, Python, Bash, Javascript, Lua
- Telecommunications networks (VoIP, Wifi,)
- Telecommunications standards and protocols (SIP)
- Virtualization, hyper convergence or cloud application services
- Interfacing with/managing databases (Relational and other)

Stream 5 Only – WAN IP/MPLS Networks Operations:
• E9. Experience working with WAN IP/MPLS infrastructure and their configurations.

* Recent experience refers to experience normally acquired within the last five (5) years.
** Significant experience is defined as the depth and breadth of experience normally associated with the performance of the duties as a core part of the applicant's employment acquired over approximately a period of three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

These qualifications are not required in order to qualify or to be appointed. However, because these could be beneficial for the role, they could be used to select candidates for further assessment; or to select candidates for appointment.

Asset Experience
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○ AE1. Experience operating and supporting Cisco Application Centric Infrastructure (ACI).
○ AE2. Experience operating and supporting Cisco NXOS platforms.
○ AE3. Experience operating and supporting F5 Application Delivery Controllers.
○ AE4. Experience operating and supporting A10 Application Delivery Controllers.
○ AE5. Experience operating and supporting Cisco Tetration.
○ AE6. Experience operating and supporting Cisco NAE (Network Assurance Engine).
○ AE7. Experience operating and supporting Ixia products.
○ AE8. Experience operating and supporting Netbrain
○ AE9. Experience operating and supporting Allot and Exinda
○ AE10. Experience operating and supporting Cisco MDS platforms.
○ AE11. Experience operating and supporting IP/MPLS in Cisco routers.
○ AE12. Experience operating and supporting IP/MPLS in Juniper routers.
○ AE13. Experience operating and supporting BGP dynamic routing protocol.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
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• Bilingual Imperative BBB/BBB, CBC/CBC or English Essential.

Information on language requirements

Competencies & Personal Suitability
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• Analytical thinking
• Client Focus
• Oral Communication
• Written Communication
• Dependability
• Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs
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• In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Aboriginal persons, members of visible minorities, persons with disabilities and/or women.
• SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Operational Requirements
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• Willingness to work overtime (evenings and weekends)
• Willingness to be on stand-by 24/7
• Willingness to work virtually
Note: The operational requirement may vary depending on the positions being staffed.

Conditions of employment

Conditions of Employment
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• Various security requirements: Top Secret clearance, Secret clearance or Reliability status
Note: The level of security required will vary according to the position to be staffed.

• All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

More Information on Vaccination
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On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.
As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

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📢 WHEN YOU APPLY - Focus on screening questions and on your résumé.
Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and your education.

↪ Be specific about roles you've occupied and/or projects you’ve worked on.
↪ If you've had roles related to this position, tell us about it.
↪ Your evaluation will begin the moment you apply to the process.
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Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.