Technician / Technologist, Information and Communications Technology

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/.

Work environment

The RCMP Communications Technology Program (COMTECH) in Alberta is seeking talented candidates with a proven ability to support a wide range of IT and Electronics/Communications infrastructure and equipment.

The units within COMTECH provide for: life-cycle management and field support for the AFRRCS radio communications system user equipment; support for vehicular based equipment such as Mobile Work Stations, In-Car video systems and Cellular phones and data modems; technical support for the Division’s two Operational Communication (911) Centers and their municipal counterparts; operational support for the Division’s Critical Incident Program.

COMTECH employees work a 37.5 hour (or 40 hour for Civilian Members) work week, Monday through Friday with some flexibility to work variable start times or completing their hours of work over 9 days instead of 10 in a two week period.

These positions reside at various units across Alberta with the majority of positions in Edmonton. These positions are located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

The RCMP recognizes the diversity of its workforce and is committed to providing a respectful workplace free of harassment, discrimination and other forms of disrespectful behavior.

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

Anticipatory.

The immediate need is to staff 8 permanent, full-time vacancies in Edmonton, AB; Calgary, AB; Red Deer, AB; Coaldale, AB, and; St. Paul, AB.

The result of this selection process will be to create a pool of qualified candidates which may be used to fill current and future permanent or temporary vacancies (including term, acting, or assignment) throughout Alberta. The pool may also be used to staff future permanent or temporary vacancies in similar or lower-level positions.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 8

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

IT-01, Technician Stream
• Experience with IT and electronics/communications infrastructure solutions in a technical capacity.
• Experience working with IT and electronics test tools (e.g. WireShark, multi-meters, spectrum/RF analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment.
• Experience testing or troubleshooting electronic devices, communications equipment or computers.
• Experience producing basic technical documentation, reports and correspondence.

IT-02, Technologist Stream
• Recent* and Significant** Experience with developing and/or supporting IT and electronics/communications infrastructure solutions in a technical capacity.
• Recent* Experience providing technical client support.
• Experience writing technical documentation for IT and/or electronics infrastructure solutions and services. (for example; architecture/design diagram, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents.)
• Recent* Experience developing and executing test plans using IT and electronic test tools (for example; WireShark, multi-meters, spectrum/RF analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment.
• Recent* and Significant** Experience designing or building/modifying, or troubleshooting electronic circuitry.

Note: Experience must be obtained in a work/academic/lab environment.

*Recent experience is defined as the experience normally acquired within the last five (5) years.
** Significant experience is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 2 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• ITIL Foundations (or Higher) Certification
• Basic Amateur Radio Certification (ISED)
• Advanced Amateur Radio Certification (ISED)
• Network+, CCNA, and/or CCNP Certification
• Certified as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB): Certified Engineering Technologist (CET), Applied Science Technologist (AScT), and/or Professional Technologist (PTech).

• Experience with Wireless Communications systems and equipment (e.g. WiFi; Cellular Technologies; P25 Land Mobile Radio)
• Experience with supporting or troubleshooting IP Data Networks
• Experience with troubleshooting and support of Windows OS based devices, and/or Active Directory
• Experience with troubleshooting or supporting Android OS based devices
• Experience recommending and implementing improvements to processes and procedures.
• Experience in representing the team in meetings with managers, clients or technical staff to obtain agreement on requirements for services or the resolution of technical issues.
• Experience in producing briefing notes and/or presenting briefings to management
• Experience with managing incidents as per the ITIL - Information Technology Infrastructure Library procedures and guidelines.
• Experience with developing technical equipment lifecycle management plans.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Knowledge of fundamental theory and practical application of the IT infrastructure discipline.
• Knowledge of fundamental theory and practical application of the Electronics discipline.

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to plan and organize workloads (e.g. set priorities, meet deadlines).
• Ability to use troubleshooting approaches to solve technical problems.

• Initiative
• Analytical Thinking
• Continuous Learning
• Teamwork
• Flexibility
• Client Focus (IT-02 Technologist Stream only)

Conditions of employment

1. Willing and able to obtain and maintain an Enhanced Reliability Status with Top Secret security clearance.
2. Willing and able to travel throughout service area (i.e. Alberta) including remote area, overnights, and travel via helicopter or fixed wing aircraft.
3. Willing and able to obtain and maintain a valid Class 5 driver’s license.
4. Willing and able to work extended hours or adjust schedule with little or no notice to meet operational requirements.
5. Willing and able to provide after-hours support via operational availability (on call).
6. Willing and able to perform work duties in inclement and uncomfortable weather conditions.
7. Willing and able to provide technical support to front line policing operations in the field.
8. Mobility to the extent of crawling and working in confined areas to install equipment.
9. Willing and able to lift heavy or awkward items up to 50 lbs.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

If a candidate has been selected and assessed, they will be removed from the inventory and cannot re-apply.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

You must answer the question regarding which Stream(s) you are applying to. Failure to indicate that you are applying to a given stream may result in you being eliminated from that stream.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

All information obtained throughout the selection process, from time of application to close of process, may be used to evaluate candidates.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.