CRM Developer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

ACOA prioritizes an inclusive, equitable and safe work environment. This means that ACOA highlights equity and inclusion in all steps of the selection process. Our aim is to have a workplace that welcomes visible and invisible forms of diversity.

Duties

Duties:

You will be part of an agile team, working with a group of IT and business professionals to deliver a new Microsoft Dynamics 365 Grants & Contributions platform. This transformational project will enable the Agency to become more agile, open and user-focused to deliver programs more quickly to clients in Atlantic Canada. This opportunity will provide you with experience in applying agile principles and scrum methodologies, deliver on sprint goals and implement user focused, innovative ideas that improve team efficiency.

Responsibilities:

• Interpret business requirements to develop IT solutions in Microsoft Dynamics 365
• Customize Web Client or Dynamics 365 for MS Outlook to include scripting integration/development of custom Web pages, using Dynamics 365 user interface and style guides
• Create and modify Dynamics 365 forms, views, dashboards and reports
• Customize entity model and Dynamics 365 security model, and create new Dynamics 365 components
• Create and modify PowerApps, including Canvas Apps
• Create/perform unit testing of the solution modules during development
• Respond to bug reports and fix issues
• Perform technical options analysis and produce recommendations
• Transfer knowledge to other team members
• Estimate level of effort and story points for development technical of components
• Work with Azure Devops for scrum priorities, sprint backlog and source control
• Document system design and detailed deployment instructions
• Maintain standard look and feel as defined by the client

Deliverables:

To work with the team and deliver on the following:
• CRM configurations, including but not limited to forms/fields updated entity models, reports, dashboards, workflow, business rules, etc.
• CRM customizations, including but not limited to plugins, web resources, scripts, etc.
• PowerApps
• Updating existing and/or creating new web services
• SharePoint components such as custom workflow, event receivers, list/library modifications, scripts
• Well-documented scripts and source code
• Documented system design and deployment instructions
• Documented issues and related resolutions
• Recommendations and technical options as applicable

Intent of the process

This inventory is for casual employment. Casual employment is a temporary employment of 90 working days or less, in a calendar year, to meet needs arising from such contingencies as vacations, sick and training leaves, to conduct special projects that are anticipated but dependent on the availability of funds, etc.

NOTE: Casual appointments are excluded from the provisions of the Public Service Employment Act (PSEA). This means casual appointments will not be eligible to apply to internal appointment processes. In addition, the PSEA specifies that the number of days worked as a casual employee cannot exceed 90 days in a calendar year within the same department.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

EDUCATION:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or at the manager's discretion, an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience configuring and customizing Microsoft Dynamics 365 (SaaS and/or GCcase) – creating fields, customizing forms, workflows and views
Experience building and deploying Microsoft Dynamics 365 C#.NET plugins
Experience with Microsoft Dynamics 365 client-side automation with JavaScript and/or TypeScript
Experience developing SOAP and RESTFUL web services (OData)
Experience developing technical documentation
Experience with SQL Server databases and writing SQL queries, stored procedures
Experience building PowerApps Apps

KNOWLEDGE:
Knowledge of IT trends
Knowledge of cloud hosted technologies
Knowledge of project management principles

COMPETENCIES:
Effective Communicator
Innovative Thinker
Achieves Results
Problem Solver

Conditions of employment

SECURITY
Security level will be based on the position to be staffed (reliability or secret security clearance).

VACCINATION
All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.
• Various assessment tools may be used.
• Please note that, if you are currently employed by the federal public service, you must clearly identify your substantive group and level, as well as your employment status, in your online application form and your resume
• Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
• Achieving a representative workforce has been identified as an organizational need and may be applied in this process. Should the organizational need of belonging to one of the four employment equity groups (women, members of visible minorities, persons with disabilities, and Aboriginal peoples) be applied, only candidates identifying themselves as members will be considered.
• Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.