Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

When answering questions, it is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

Intent of the process

This process will initially be used to staff one full-time position on an indeterminate (permanent) basis, and create a pool of qualified candidates. The pool of qualified candidates may be used to staff similar positions with various tenures (i.e. permanent or temporary) within the Royal Canadian Mounted Police.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience *

* Proof of education will be required prior to appointment

Degree equivalency

E1 - Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
E2 - Experience in using computer applications including two of the following: databases, email, spreadsheets or word processing.
E3 - Experience providing service to internal or external clients/general public via telephone or in person.

Effective written communication.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of secondary school education.

Degree equivalency

Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices.
Experience working in a law enforcement and/or legal environment.
Experience transcribing and/or ability to transcribe statements from audio cassettes or digital media.
Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

Knowledge of local area.

Flexibility

Willingness and ability to work overtime, as required.
Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft).
Willingness and ability to obtain and maintain a valid driver’s license.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.
Ability to work in a stressful environment
Ability to deal effectively with police situations

Working effectively with others
Dependability
Thinking things through
Detail oriented
Being organized
Showing initiative and being action-oriented
Demonstrating integrity and respect

Conditions of employment

Reliability Status security clearance

Willing and able to work shift work.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.