Mediator and Dispute Resolution Officer or Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Could this be the change you’ve been looking for?

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, consider a career at the Federal Public Sector Labour Relations and Employment Board (FPSLREB), part of the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment, so we hope that this is something that is important to you as well.

Like many public servants, we’ve been working mostly remotely since the pandemic began and employees have access to tools and processes to conduct most aspects of their work remotely.

And if there is one last thing to note that is impactful for our employees, it's the fact that we have our own internal compensation and benefits advisors and a dedicated information technology team.

HOW TO APPLY:

The candidate MUST provide a cover letter. In this document, you must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications and asset qualifications sections. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach would be to use the wording of each experience criterion as a heading and then write one or two paragraphs demonstrating not only that you have the required experience, but how and when it was acquired and ensure that clear and accurate details are provided. The curriculum vitae may be a secondary source to confirm the experience described in the cover letter. Applications that do not clearly demonstrate that the candidate meets the screening criteria will not be given further consideration.

Intent of the process

A fully or partially assessed pool may be created and may be used to staff vacant positions at the advertised group and levels with various linguistic requirements within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

EDU - Graduation with a degree from a recognized post-secondary institution or an acceptable level of education and experience related to the work of mediator and dispute resolution officer or specialist.

Degree equivalency

EXPERIENCE

EXP1 - A minimum of 5 years of experience in providing advice and guidance in staffing and/or labour relations matters.
EXP2 - Experience in negotiating settlements. between opposing parties through direct negotiation or mediation.
EXP3 - Experience in writing reports to management.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET - EDUCATION

AEDU - Certificate(s) for a minimum of 75 hours of training in Alternative Dispute Resolution (ADR) processes including mediation.

Degree equivalency

ASSET - EXPERIENCE

AEXP1 - Experience in working for a Bargaining Agent.
AEXP2 - Experience as a key player in collective bargaining.
AEXP3 - Experience in the delivery of training programs.
AEXP4 - Experience as participant in mediation processes.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
Bilingual imperative: CBC/CBC

Information on language requirements

KNOWLEDGE

K1 - Knowledge of the FPSLREB framework including applicable legislation.
K2 - Knowledge of the structure of the federal government and of bargaining agents.

ABILITIES

A1 - Ability to work under pressure.
A2 - Ability to work independently.
A3 - Ability to guide parties in the assessment of alternative settlement options.
A4 - Ability to communicate effectively orally.
A5 - Ability to communicate effectively in writing.
A6 - Ability to develop and maintain harmonious relationships with union or employer stakeholders.
A7 - Ability to conduct mediation processes.

PERSONAL SUITABILITY

PS1 - Adaptability
PS2 - Critical Judgement
PS3 - Assertiveness
PS4 - Effective interpersonal skills
PS5 - Reliability
PS6 - Client service orientation

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

The need to have a diversified team that is representative of the Federal Public Sector Labour Relations and Employment Board’s clients may be a factor considered.

OPERATIONAL REQUIREMENTS

Must be available to work extended hours on short notice.

Willingness and availability to travel often, including by air.

Conditions of employment

Reliability security clearance.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Proof of your education credentials will be required at a later date.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the education and/or experience and/or membership qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

The ability to communicate effectively in writing may be assessed using your answers to the screening questions.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Reference contacts are not restricted to the list of names given by the candidate. The Selection Committee reserves the right to contact other references.

Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

Please note that the “Notice of Consideration” (first notification) and the “Notification of Appointment or Proposal of Appointment” (second notification) will only be available through jobs.gc.ca. It is your responsibility to check for notifications on this site to avail yourself of the right to informal discussion with the manager and/or recourse to be submitted.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.